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| Living by personal conviction | p. 3 |
| Possessing emotional intelligence | p. 17 |
| Being visionary | p. 31 |
| Communicating vision | p. 43 |
| Earning loyalty and trust | p. 53 |
| Listening like you mean it | p. 69 |
| Giving feedback | p. 83 |
| Mentoring others | p. 95 |
| Developing teams | p. 107 |
| Energizing staff | p. 119 |
| Generating informal power | p. 131 |
| Building consensus | p. 141 |
| Making decisions | p. 151 |
| Driving results | p. 163 |
| Stimulating creativity | p. 173 |
| Cultivating adaptability | p. 185 |
| Self-reflection questions | p. 197 |
| Sample self-development plan | p. 203 |
| Mentors : how to identify, approach, and use them for maximum impact | p. 208 |
| Executive coaches and other professional mentors : when and how to use them | p. 213 |
| Action plan : developing a feedback-rich working environment | p. 219 |
| Action plan : implementing a 360-degree feedback program | p. 223 |
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