8 Reviewing Performance Reviews
10 The Role of Feedback in a Review
11 How It's Done
15 A Closer Look at Authoritative Feedback
18 A Closer Look at Impact Feedback
21 Comparing Authoritative and Impact Feedback
22 When to Use Authoritative and Impact Feedback
25 Framework for a Feedback Message
27 Feedback Follow-Up
30 Suggested Readings
31 Background
31 Key Point Summary