First Things Fast : A Handbook for Performance Analysis,9780787988487

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First Things Fast : A Handbook for Performance Analysis

by Rossett, Allison

Edition:

2nd

ISBN13:

9780787988487

ISBN10:

0787988480

Format:

Hardcover

Pub. Date:

6/9/2009

Publisher(s):

Pfeiffer

Other versions by this Author

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Summary

This thorougly revised classic provides guidelines for HR and Training professional on how to quickly determine performance needs before investing precious time and resources. When trainers, consultants, and problem'solvers need to figure out what's wrong with an organization''and they need a solution fast''they need this book.

Author Biography

Allison Rossett is a professor of educational technology at San Diego State University and a consultant in workforce learning and performance and technology-based systems. She is the author of the best-selling Handbook of Job Aids (Pfeiffer) and Beyond the Podium (Pfeiffer), both of which are winners of the International Society for Performance Improvement's Instructional Communications award.

Foreword	p. ix
Preface	p. xiii
Acknowledgments	p. xix
The Author	p. xxi
Introduction	p. 1
What Can We Do First and Fast?	p. 15
Performance Analysis Basics	p. 35
Opportunities for Performance Analysis	p. 69
Putting the Speed in Performance Analysis	p. 89
Communicating to Gather Information and Support	p. 113
What Technology Contributes	p. 147
Finding Meaning, Communicating Results	p. 167
Tales from the Trenches	p. 203
Into the Future	p. 241
Afterword	p. 257
Resources for Performance Analysis	p. 261
Index	p. 269
Table of Contents provided by Ingram. All Rights Reserved.