From Past-Present to Future-Perfect: A Tribute to Charles A. Bunge and the Challenges of Contemporary Reference Service

by Katz; Linda S

• ISBN13: 9780789007674
• ISBN10: 0789007673
• Edition: 1st
• Format: Hardcover
• Copyright: 1999-10-12
• Publisher: Routledge

Summary

Explore a compilation of reference service works by Charles A. Bunge, a leader in the field! This informative and delightful book highlights the contributions of Charles A. Bunge to the literature on reference service. From Past-Present to Future-Perfect: A Tribute to Charles A. Bunge and the Challenges of Contemporary Reference Service offers reference librarian professionals the reprints of selected articles by Charles Bunge, bibliographies of his published work, and original articles that draw on Bunge's values and ideas in assessing the present and shaping the future of reference service. Through this guide, you will explore four categories of Bunge's work, which include measuring the effectiveness of reference service, the reference environment, reference sources, and reflecting on the past and future of reference work. This important book will assist you in creating and maintaining an effective and ethical reference service that will help patrons find the materials they need. With From Past-Present to Future-Perfect, you will gain access to some of Bunge's most important articles on the reference environment. Some of the helpful reference service information you will examine includes: ways of putting joy back into reference work to counteract the situation of low morale among practicing reference librarians discussions on the challenge of continual learning for reference librarians and strategies for updating knowledge and skills understanding and organizational strategies for handling stress in the library workplace exploring the realm of an ethical reference practice and how a reference librarian should act or behave in providing reference services peer coaching programs for reference librarians to assist the learning and sharing of knowledge among colleagues organizing electronic reference sources assisting patrons with their reference questions using technology in the reference environment Thorough and comprehensive, this excellent resource explores the changes that have occurred in reference and information resources, and techniques for setting goals and objectives for your reference department. From Past-Present to Future-Perfect looks at the exciting and challenging world of reference librarianship and gives you valuable insights and ideas on how to improve and update your reference department.

Table of Contents

Introduction	1	(2)
Chris D. Ferguson
Chronological Bibliography of Works Published	3	(6)
Charles A. Bunge
Chris D. Ferguson
PART 1: THE REFERENCE ENVIRONMENT
Select Bibliography and Overview of Bunge's Publications Related to the Reference Environment	9	(4)
Sarah B. Watstein
Beliefs, Attitudes, and Values of the Reference Librarian	13	(12)
Charles A. Bunge
Ethics and the Reference Librarian	25	(20)
Charles A. Bunge
Reference Librarians/Educators: Visions of the Future	45	(16)
Ilene F. Rockman
Sarah B. Watstein
Peer Reflection: Collegial Coaching and Reference Effectiveness	61	(14)
Nancy Huling
PART 2: REFERENCE SOURCES
Select Bibliography and Overview of Bunge's Publications Related to Reference Sources	75	(4)
Julia Gelfand
An ``Alms-Basket'' of ``Bric-a-Brac'': Brewer's Dictionary of Phrase and Fable	79	(12)
Charles A. Bunge
The Omnipaedia Is Here, But Where Is It?	91	(20)
James Rettig
PART 3: MEASURING EFFECTIVENESS
Select Bibliography and Overview of Bunge's Publications Related to the Measurement of Reference Effectiveness	111	(4)
Sarah B. Watstein
Gathering and Using Patron and Librarian Perceptions of Question-Answering Success	115	(26)
Charles A. Bunge
Staffing the Reference Desk in the Largely-Digital Library	141	(24)
Steve Coffman
Matthew L. Saxton
Reference Service: A Field with a View	165	(10)
Linda McCann
Ruth Wallach
PART 4: REFLECTIONS ON THE PAST AND FUTURE OF REFERENCE SERVICE
Select Bibliography of Bunge's Publications Related to Reflections on the Past and Future of Reference Service	175	(4)
Sarah B. Watstein
Library Education at Madison: The University of Wisconsin Library School: Through Its Last 25 Years	179	(6)
Charles A. Bunge
Reference Services	185	(16)
Charles A. Bunge
Richness vs. Reach: Using Technology to Overcome Economic Impediments to Reference Service	201	(12)
Deborah Holmes-Wong
Information Literacy in the Reference Environment: Preparing for the Future	213	(10)
Hannelore B. Rader
Index	223