Getting to Resolution

by LEVINE, STEWART

• ISBN13: 9781576750056
• ISBN10: 1576750051
• Format: Hardcover
• Copyright: 1998-04-05
• Publisher: Berrett-Koehler Publishers

Summary

It is not conflict that undermines our ability to forge successful business & personal relationships, but rather our inability to reach true resolution of conflict. The cost in time, money, resources, lost opportunity, & emotion is staggering. In Getting to Resolution, Levine gives readers a new set of tools for resolving personal & business conflicts. Marriages run amuck, neighbors at odds with one another, business deals gone sour, & the pain & anger caused by corporate downsizing & layoffs are just a few of the conflicts he addresses. Levine rejects the adversarial model for legal settlement: "If both sides are unhappy, you probably have a good settlement." Resolution, he maintains, provides relief & completeness for both sides. No one goes away unhappy. Effective resolution stops anger & resentment cold, drastically cutting the emotional cost & allowing both sides to return to productive, satisfying, functional relationships. Levine goes beyond existing publications by offering more than just new ideas & approaches. He provides specific models that take readers step-by-step through the twin processes of crafting collaborative agreements & resolving conflicts. His unique 7-step model works to resolve conflicts that arise in everyday business & personal relationships. He offers tools to get right to the core of every conflict-the painful breakdown of communication & disappointment between two people or groups. Getting to Resolution details Levine's 7-step model: 1. The attitude of resolution 2. Telling your story 3. Listening for a preliminary vision of resolution 4. Getting current & complete 5. Reaching agreement in principle 6. Crafting the new agreement 7. Resolution: where agreement becomes reality Levine's model has a twenty-five-year track record. It has been developed, implemented, tested, & proven in business, personal, & governmental contexts. Levine provides a new paradigm for resolving conflict, not so that someone wins & someone loses, but so that everyone can go forward quickly & productively.

Table of Contents

Preface	xi
Part I The Value of Resolution	1	(24)
Chapter 1 Resolution: Getting Beyond Conflict, Compromise, and Settlement	3	(10)
Chapter 2 The Many Costs of Conflict	13	(12)
Part II A Better Way of Resolving Conflict	25	(18)
Chapter 3 Two Brothers: A Story of Resolution	27	(8)
Chapter 4 A Road Map for Resolving Conflict: The Resolution Model	35	(8)
Part III New Thinking That Fosters Resolution: Ten Principles	43	(52)
Chapter 5 PRINCIPLE 1 Believing in Abundance	45	(4)
Chapter 6 PRINCIPLE 2 Using Resources Efficiently	49	(4)
Chapter 7 PRINCIPLE 3 Being Creative	53	(6)
Chapter 8 PRINCIPLE 4 Fostering Resolution	59	(4)
Chapter 9 PRINCIPLE 5 Becoming Vulnerable	63	(4)
Chapter 10 PRINCIPLE 6 Forming Long-Term Collaborations	67	(6)
Chapter 11 PRINCIPLE 7 Relying on Feelings and Intuition	73	(6)
Chapter 12 PRINCIPLE 8 Disclosing Information and Feelings	79	(6)
Chapter 13 PRINCIPLE 9 Learning Throughout the Resolution Process	85	(6)
Chapter 14 PRINCIPLE 10 Becoming ResponseAble	91	(4)
Part IV The Resolution Model in Practice: A Step-by-Step Guide	95	(80)
Chapter 15 STEP 1 The Attitude of Resolution	97	(12)
Chapter 16 STEP 2 Telling Your Story	109	(8)
Chapter 17 STEP 3 Listening for a Preliminary Vision of Resolution	117	(8)
Chapter 18 STEP 4 Getting Current and Complete	125	(12)
Chapter 19 STEP 5 Reaching Agreement in Principle	137	(6)
Chapter 20 STEP 6 Crafting the New Agreement	143	(8)
Chapter 21 STEP 7 Resolution	151	(6)
Chapter 22 How the Resolution Model Applies the Principles	157	(6)
Chapter 23 Benefits and Uses of the Resolution Model	163	(12)
Part V When You Need Professional Help	175	(20)
Chapter 24 Using the Power of the Legal System	177	(6)
Chapter 25 Choosing a Professional: The Resolutionary	183	(12)
Part VI The Power of Resolution	195	(16)
Chapter 26 Practicing Resolution in Your Everyday Life	197	(14)
Endnotes	211	(4)
Selected Bibliography	215	(5)
Index	220	(5)
About the Author	225