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9780471668114

Getting Started in Six Sigma

by
  • ISBN13:

    9780471668114

  • ISBN10:

    0471668117

  • Edition: 1st
  • Format: Paperback
  • Copyright: 2004-11-12
  • Publisher: WILEY

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Supplemental Materials

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Summary

The basics behind the Six Sigma quality control technique Six Sigma is designed to achieve excellence in customer service and measure deviation from the ideal. It provides a process for placing value on the intangible nature of quality control. The underlying theories of Six Sigma are highly technical and complex. This book is a basic guide to those who are new to the concept, and though this is a complex subject, the concepts involved are not too complex for readers to grasp. Getting Started in Six Sigma demonstrates how an employee or supervisor can implement Six Sigma successfully without having to become technically familiar with process-oriented models or statistical modeling. Michael C. Thomsett (Pt. Townsend, WA) is a financial writer who has written more than 50 books on investing, real estate, business, and management topics. He is the author of several Wiley books including the successful Getting Started in Options (0-471-44493-6). Prior to his writing career, Thomsett was a professional accountant and systems consultant.

Author Biography

MICHAEL C. THOMSETT is a financial writer who has written more than sixty books on investing, real estate, business, and management topics. He is the author of several Wiley books including the successful Getting Started in Options, now in its sixth edition. Thomsett has written extensively on quality control and quality assurance topics, and has had over 500 articles published in business, trade, and professional journals. Prior to his writing career, Thomsett was a professional accountant and systems consultant.

Table of Contents

Introduction Striving for Perfection in an Imperfect World 1(4)
The Meaning of Six Sigma
5(26)
The Customer's Point of View
31(30)
Outside-In Thinking
61(30)
The Nature of Quality
91(26)
Product and Service Defects
117(22)
Improving Process Systems
139(26)
Striving for Consistency
165(20)
Exceptions and Rules
185(20)
Glossary 205(4)
Notes 209(2)
Index 211

Supplemental Materials

What is included with this book?

The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.

The Used, Rental and eBook copies of this book are not guaranteed to include any supplemental materials. Typically, only the book itself is included. This is true even if the title states it includes any access cards, study guides, lab manuals, CDs, etc.

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