A+ Guide to Hardware: Managing, Maintaining and Troubleshooting, Third Edition, Enhanced

by Andrews, Jean

Edition:

3rd

ISBN13:

9781418835613

ISBN10:

1418835617

Format:

Hardcover

Pub. Date:

5/2/2005

Publisher(s):

Course Technology

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Summary

Written by a best-selling author and instructor expressly for the classroom, the Enhanced edition of A+ Guide to Hardware: Managing, Maintaining, and Troubleshooting, Third Edition, now includes free video clips on CD!

A+ 2003 Upgrade Core Hardware Exam

Introduction

xxii

CHAPTER 1 How Computers Work

(38)

Hardware Needs Software to Work

(2)

PC Hardware Components

(29)

Hardware Used for Input and Output

(2)

Hardware Inside the Computer Case

(2)

The Motherboard

(2)

The CPU and the Chip Set

(1)

Storage Devices

(9)

Motherboard Components Used for Communication Among Devices

(4)

Interface (Expansion) Cards

(2)

The Electrical System

(1)

Instructions Stored on the Motherboard and Other Boards

(2)

Motherboard Configuration Settings

(3)

CHAPTER SUMMARY

(2)

KEY TERMS

(1)

REVIEWING THE BASICS

(1)

THINKING CRITICALLY

(1)

HANDS-ON PROJECTS

(2)

CHAPTER 2 How Hardware and Software Work Together

(34)

How an Operating System Manages Hardware

(6)

How an OS Uses Device Drivers

(3)

How an OS Uses System BIOS to Manage Devices

(2)

System Resources

(8)

Interrupt Request Number (IRQ)

(4)

Memory Addresses

(1)

I/O Addresses

(2)

DMA Channels

(1)

OS Tools to Examine a System

(3)

Booting Up Your Computer

(6)

Startup BIOS Controls the Beginning of the Boot

(4)

Troubleshooting a Failed Boot

(1)

CHAPTER SUMMARY

(1)

KEY TERMS

(1)

REVIEWING THE BASICS

(1)

THINKING CRITICALLY

(1)

HANDS-ON PROJECTS

(7)

CHAPTER 3 Electricity and Power Supplies

(50)

Measures and Properties of Electricity

(6)

AC and DC

(1)

Hot, Neutral, and Ground

(3)

Some Common Electronic Components

(1)

Protecting Your Computer System

(8)

Static Electricity

(3)

EMI (Electromagnetic Interference)

(1)

Surge Protection and Battery Backup

(3)

The Computer Case and Form Factors

(9)

Case, Power Supply, and Motherboard Form Factors

(5)

Types of Cases

(3)

Detecting and Correcting Power Supply Problems

(10)

Upgrading Your Power Supply

(1)

Introduction to Troubleshooting

(2)

Troubleshooting the Power System

100

(7)

Energy Star Systems (The Green Star)

107

(3)

Power Management Methods and Features

107

(2)

Energy Star Monitors

109

(1)

CHAPTER SUMMARY

110

(2)

KEY TERMS

112

(1)

REVIEWING THE BASICS

112

(1)

THINKING CRITICALLY

113

(1)

HANDS-ON PROJECTS

114

(9)

CHAPTER 4 The Motherboard

123

(70)

Types of Motherboards

124

(4)

Components on the Motherboard

128

(24)

The CPU and the Chip Set

128

(24)

ROM BIOS

152

(19)

Buses and Expansion Slots

155

(4)

Hardware Configuration

159

(11)

Protecting Documentation and

Configuration Settings

170

(1)

Building a Computer: An Introduction

171

(3)

Installing the Motherboard

174

(10)

Preparing the Motherboard to Go into the Case

175

(5)

Installing the Motherboard in the Case

180

(4)

Completing the Installation

184

(1)

Troubleshooting the Motherboard and CPU

184

(2)

CHAPTER SUMMARY

186

(1)

KEY TERMS

187

(1)

REVIEWING THE BASICS

188

(1)

THINKING CRITICALLY

189

(1)

HANDS-ON PROJECTS

189

(4)

CHAPTER 5 Managing Memory

193

(28)

RAM on the Motherboard

194

(12)

Static RAM Technologies

196

(2)

Dynamic RAM Technologies

198

(5)

Error Checking and Parity

203

(1)

CAS Latency and RAS Latency

204

(1)

Memory Speeds

205

(1)

Upgrading Memory

206

(10)

What to Look for When Buying

Memory Chips and Modules

206

(1)

How Much and What Kind of Memory to Buy

207

(4)

Reading Ads About Memory Modules

211

(1)

Installing Memory

212

(4)

CHAPTER SUMMARY

216

(1)

KEY TERMS

217

(1)

REVIEWING THE BASICS

217

(1)

THINKING CRITICALLY

218

(1)

HANDS-ON PROJECTS

219

(2)

CHAPTER 6 Floppy Drives

221

(22)

How Floppy Drives Work

222

(7)

How Data Is Physically Stored on a Floppy Disk

222

(3)

How Data Is Logically Stored on a Floppy Disk

225

(1)

The Formatting Process for a Floppy Disk

226

(3)

Exchanging and Supporting Floppy Drives

229

(8)

Replacing a Floppy Drive

229

(4)

Adding a New Drive

233

(1)

When a Floppy Disk Drive Doesn't Work

233

(2)

Some Common Error Messages and Their Meanings

235

(2)

CHAPTER SUMMARY

237

(1)

KEY TERMS

238

(1)

REVIEWING THE BASICS

238

(1)

THINKING CRITICALLY

239

(1)

HANDS-ON PROJECTS

240

(3)

CHAPTER 7 Understanding and Installing Hard Drives

243

(62)

Hard Drive Technology

244

(13)

Types of Hard Drive Interfaces

244

(8)

How Hard Drives Work

252

(5)

Communicating with the Hard Drive Controller

257

(4)

Calculating Drive Capacity on Older Drives

257

(1)

Hard Drive Size Limitations

258

(3)

How a Hard Drive is Logically Organized to Hold Data

261

(8)

Hard Drive Partitions and Logical Drives

262

(7)

Installing a Hard Drive

269

(17)

Prepare for Installation

270

(2)

Set Jumpers

272

(2)

Mount the Drive in the Bay

274

(6)

Use CMOS Setup to Change Hard Drive Settings

280

(1)

Setup for Large-Capacity Hard Drives

281

(2)

Use Fdisk to Partition a Drive

283

(2)

Format Each Logical Drive

285

(1)

Using Windows to Partition and Format a New Drive

285

(1)

Managing and Troubleshooting Hard Drives

286

(11)

Troubleshooting Hard Drive Installations

286

(2)

An Ounce of Prevention

288

(1)

Commands to Use with Hard Drives

289

(4)

Resolving Common Hard Drive Problems

293

(4)

Getting Technical Support

297

(1)

CHAPTER SUMMARY

297

(3)

KEY TERMS

300

(1)

REVIEWING THE BASICS

300

(2)

THINKING CRITICALLY

302

(1)

HANDS-ON PROJECTS

303

(2)

CHAPTER 8 Supporting I/O Devices

305

(64)

Basic Principles of Peripheral Installations

306

(1)

Installation Overview

306

(1)

Using Ports and Expansion Slots for Add-On Devices

307

(28)

Using Serial Ports

308

(6)

Using Parallel Ports

314

(3)

Using USB Ports

317

(5)

Using IEEE 1394 Ports

322

(3)

Installing an Expansion Card in an Expansion Slot

325

(3)

Using PCI Expansion Slots

328

(3)

Using ISA Expansion Slots

331

(4)

Keyboards

335

(5)

Keyboard Connectors

337

(1)

Installing Keyboards

338

(1)

Troubleshooting Keyboards

338

(2)

Pointing Devices

340

(4)

Cleaning the Mouse

343

(1)

Touch Screens

343

(1)

Other Pointing Devices

343

(1)

Troubleshooting a Mouse

344

(1)

Computer Video

344

(18)

Monitors

344

(7)

Video Cards

351

(6)

Troubleshooting Video Problems

357

(5)

CHAPTER SUMMARY

362

(2)

KEY TERMS

364

(1)

REVIEWING THE BASICS

364

(2)

THINKING CRITICALLY

366

(1)

HANDS-ON PROJECTS

367

(2)

CHAPTER 9 Multimedia Devices and Mass Storage

369

(50)

Multimedia on a PC

370

(12)

CPU Technologies for Multimedia

370

(1)

Sound Cards

371

(6)

Digital Cameras

377

(2)

MP3 Players

379

(3)

Video Capture Card

382

(1)

Optical Storage Technology

382

(15)

CD-ROM

383

(6)

CD-R and CD-R W

389

(1)

DVD

389

(8)

Hardware Used for Backups and Fault Tolerance

397

(12)

Tape Drives

398

(3)

Removable Drives

401

(4)

Fault Tolerance, Dynamic Volumes, and RAID

405

(4)

Troubleshooting Guidelines

409

(3)

Problems with CD-ROM, CD-RW, DVD, or DVD-RW Installation

410

(1)

Troubleshooting Sound Problems

410

(1)

Troubleshooting Tape Drives

411

(1)

CHAPTER SUMMARY

412

(2)

KEY TERMS

414

(1)

REVIEWING THE BASICS

414

(1)

THINKING CRITICALLY

415

(2)

HANDS-ON PROJECTS

417

(2)

CHAPTER 10 Supporting Modems

419

(30)

All About Modems

420

(18)

How Modems Are Rated

423

(9)

Installing and Configuring a Modem

432

(6)

Troubleshooting Guidelines for Modems

438

(5)

CHAPTER SUMMARY

443

(1)

KEY TERMS

444

(1)

REVIEWING THE BASICS

444

(1)

THINKING CRITICALLY

445

(1)

HANDS-ON PROJECTS

446

(3)

CHAPTER 11 PCs on a Network

449

(52)

Physical Network Architectures

450

(16)

Ethernet

451

(6)

Wireless LANs

457

(2)

Token Ring and FDDI

459

(1)

How NICs Work

459

(3)

Segmenting a Network

462

(4)

Windows on a Network

466

(6)

Addressing on a Network

469

(3)

Installing a Network Card and Connecting to a Network

472

(13)

Installing a NIC Using Windows 2000/XP

472

(5)

Installing a NIC Using Windows 9x/Me

477

(4)

Installing a Wireless NIC

481

(4)

Troubleshooting a Network Connection

485

(2)

Connecting Networks

487

(6)

Routers

487

(3)

Bandwidth Technologies

490

(3)

CHAPTER SUMMARY

493

(3)

KEY TERMS

496

(1)

REVIEWING THE BASICS

496

(2)

THINKING CRITICALLY

498

(1)

HANDS-ON PROJECTS

498

(3)

CHAPTER 12 Notebooks, Tablet PCs, and PDAs

501

(38)

Notebook Computers

502

(25)

Windows Notebook Features

503

(2)

Caring for Notebooks

505

(1)

Power Management

506

(5)

Connecting Peripheral Devices to Notebooks

511

(7)

Upgrading Memory

518

(3)

Other Field Replaceable Units for Notebooks

521

(2)

Online Resources for Troubleshooting Notebooks

523

(1)

Tablet PCs

524

(3)

PDAs

527

(5)

Battery Life on a PDA

529

(1)

Applications on a PDA

529

(1)

Connecting a PDA to a PC

530

(1)

PDA Manufacturers and Operating Systems

531

(1)

CHAPTER SUMMARY

532

(1)

KEY TERMS

533

(1)

REVIEWING THE BASICS

533

(1)

THINKING CRITICALLY

534

(1)

HANDS-ON PROJECTS

535

(4)

CHAPTER 13 Supporting Printers

539

(38)

How Printers Work

539

(12)

Laser Printers

540

(6)

Ink/et Printers

546

(2)

Dot-Matrix Printers

548

(1)

Thermal Printers and Solid Ink Printers

549

(2)

Installing and Sharing a Printer

551

(8)

Installing a Local Printer

551

(1)

Sharing a Printer with Others in a Workgroup

552

(7)

Troubleshooting Guidelines for Printers

559

(13)

How Windows Handles Print Jobs

559

(1)

Printer Maintenance

560

(1)

General Printer Troubleshooting

561

(8)

Problems Printing from Windows

569

(2)

Troubleshooting Networked Printers

571

(1)

CHAPTER SUMMARY

572

(1)

KEY TERMS

573

(1)

REVIEWING THE BASICS

573

(1)

THINKING CRITICALLY

574

(1)

HANDS-ON PROJECTS

575

(2)

CHAPTER 14 All About SCSI

577

(30)

SCSI Basics

578

(14)

The SCSI Subsystem

578

(2)

Host Adapters

580

(2)

SCSI Device Drivers

582

(1)

Variations in SCSI

583

(9)

Comparing IDE and SCSI

592

(1)

Installing SCSI Devices

593

(3)

Installing a Host Adapter Card

594

(2)

Setting Device IDS During Installation

596

(3)

Installing a SCSI Hard Drive

597

(2)

Troubleshooting SCSI Devices

599

(2)

CHAPTER SUMMARY

601

(1)

KEY TERMS

602

(1)

REVIEWING THE BASICS

602

(1)

THINKING CRITICALLY

603

(1)

HANDS-ON PROJECTS

604

(3)

CHAPTER 15 Purchasing a PC or Building Your Own

607

(40)

Selecting a Personal Computer to Meet Your Needs

608

(6)

Upgrading a PC

608

(1)

Buying a New PC

609

(5)

Preparing to Build Your Own PC

614

(3)

Getting Ready for Assembly: Selecting Parts

615

(1)

Getting Ready for Assembly: Final Preparations

616

(1)

Building a Personal Computer, Step by Step

617

(23)

Overview of the Assembly Process

617

(1)

Step 1: Verify That You Have All the Parts

618

(1)

Step 2: Prepare the Computer Case

619

(1)

Step 3: Install Drives

620

(5)

Step 4: Set Jumpers or Switches on the Motherboard

625

(2)

Step 5: Install the CPU and CPU Fan

627

(1)

Step 6: Install RAM on the Motherboard

628

(2)

Step 7: Install the Motherboard and Attach Cabling

630

(6)

Step 8: Install the Video Card

636

(2)

Step 9: Install the Modem Card

638

(1)

Step 10: Plug In the Computer and Attach External Devices

638

(1)

Step 11: Boot the Computer, Check Settings, and Verify Operation

639

(1)

Step 12: Install Peripheral Devices and Applications

640

(1)

CHAPTER SUMMARY

640

(1)

KEY TERMS

641

(1)

REVIEWING THE BASICS

641

(1)

THINKING CRITICALLY

642

(2)

HANDS-ON PROJECTS

644

(3)

CHAPTER 16 Troubleshooting and Maintenance Fundamentals

647

(28)

Troubleshooting Perspectives and Tools

648

(5)

Troubleshooting Tools

648

(5)

Your Approach to Troubleshooting

653

(6)

Fundamental Rules

653

(2)

Gathering Information

655

(4)

Preventive Maintenance

659

(10)

When a PC Is Your Permanent Responsibility

660

(3)

A Preventive Maintenance Plan

663

(3)

Moving Equipment

666

(1)

Disposing of Used Equipment

666

(2)

Fire Extinguishers

668

(1)

CHAPTER SUMMARY

669

(1)

KEY TERMS

670

(1)

REVIEWING THE BASICS

670

(1)

THINKING CRITICALLY

671

(1)

HANDS-ON PROJECTS

671

(4)

APPENDIX A Error Messages and Their Meanings

675

(4)

APPENDIX B Understanding Binary

679

(4)

APPENDIX C Electricity and Multimeters

683

(18)

Electricity: A Basic Introduction

683

(6)

Voltage

686

(1)

Amps

686

(1)

Relationship Between Voltage and Current

687

(1)

Ohms

688

(1)

Relationships of Resistance to Current and Voltage

688

(1)

Wattage

688

(1)

Measure the Voltage of a Power Supply

689

(12)

Using a Multimeter

689

(3)

How to Measure the Voltage of a Power Supply

692

(6)

Practicing Measuring the Output of Your Power Supply

698

(3)

APPENDIX D The Professional PC Technician

701

(12)

What Customers Want: Beyond Technical Know-How

701

(1)

Support Calls: Providing Good Service

702

(6)

Planning for Good Service

702

(1)

Making an On-Site Service Call

703

(1)

Phone Support

704

(3)

When You Can't Solve the Problem

707

(1)

Recordkeeping and Information Tools

708

(1)

Professional Organizations and Certifications

709

(1)

Why Certification?

710

(1)

Protecting Software Copyrights

710

(3)

What Does the Law Say?

711

(1)

What Are Your Responsibilities Under the Law?

711

(2)

APPENDIX E Supporting Notebooks

713

(46)

Special Considerations when Supporting Notebooks

713

(12)

Warranty Concerns

713

(2)

Service Manuals and Other Sources of Information

715

(3)

Diagnostic Tools Provided by Manufacturers

718

(1)

Operating System Upgrades

718

(1)

Replace or Substitute a Component

719

(2)

Protecting the Notebook and Its Data

721

(4)

Disassembling and Reassembling Notebooks

725

(17)

Special Tools for Disassembling a Notebook

725

(3)

Preparation for Servicing a Notebook

728

(1)

Components that Are Easy to Get To

728

(2)

Full Disassemble of a Notebook

730

(12)

Solving Common Problems with Notebooks

742

(17)

Protecting and Retrieving Data

743

(1)

Slow Systems, Pop-Up Ads, and Viruses

743

(1)

Problems with the Power System

744

(5)

Problems with Video

749

(4)

A Notebook Gets Wet

753

(1)

The Notebook Is Dropped

754

(1)

General OS or Application Problems

754

(1)

Problems Connecting to the Network

755

(1)

Problems with the Hard Drive or Other Drives

755

(1)

More Errors and What to Do About Them

755

(4)

Glossary

759

(22)

Index

781

A+ Guide to Hardware: Managing, Maintaining and Troubleshooting, Third Edition, Enhanced

9781418835613

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