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A+ Guide to Hardware: Managing, Maintaining and Troubleshooting, Third Edition, Enhanced,9781418835613

A+ Guide to Hardware: Managing, Maintaining and Troubleshooting, Third Edition, Enhanced

by
Edition:
3rd
ISBN13:

9781418835613

ISBN10:
1418835617
Format:
Hardcover
Pub. Date:
5/2/2005
Publisher(s):
Cengage Learning
List Price: $167.95

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Summary

Written by a best-selling author and instructor expressly for the classroom, the Enhanced edition of A+ Guide to Hardware: Managing, Maintaining, and Troubleshooting, Third Edition, now includes free video clips on CD!

Table of Contents

A+ 2003 Upgrade Core Hardware Exam xi
Introduction xxii
CHAPTER 1 How Computers Work 1(38)
Hardware Needs Software to Work
2(2)
PC Hardware Components
4(29)
Hardware Used for Input and Output
5(2)
Hardware Inside the Computer Case
7(2)
The Motherboard
9(2)
The CPU and the Chip Set
11(1)
Storage Devices
12(9)
Motherboard Components Used for Communication Among Devices
21(4)
Interface (Expansion) Cards
25(2)
The Electrical System
27(1)
Instructions Stored on the Motherboard and Other Boards
28(2)
Motherboard Configuration Settings
30(3)
CHAPTER SUMMARY
33(2)
KEY TERMS
35(1)
REVIEWING THE BASICS
35(1)
THINKING CRITICALLY
36(1)
HANDS-ON PROJECTS
37(2)
CHAPTER 2 How Hardware and Software Work Together 39(34)
How an Operating System Manages Hardware
40(6)
How an OS Uses Device Drivers
41(3)
How an OS Uses System BIOS to Manage Devices
44(2)
System Resources
46(8)
Interrupt Request Number (IRQ)
47(4)
Memory Addresses
51(1)
I/O Addresses
52(2)
DMA Channels
54(1)
OS Tools to Examine a System
54(3)
Booting Up Your Computer
57(6)
Startup BIOS Controls the Beginning of the Boot
58(4)
Troubleshooting a Failed Boot
62(1)
CHAPTER SUMMARY
63(1)
KEY TERMS
64(1)
REVIEWING THE BASICS
65(1)
THINKING CRITICALLY
66(1)
HANDS-ON PROJECTS
66(7)
CHAPTER 3 Electricity and Power Supplies 73(50)
Measures and Properties of Electricity
74(6)
AC and DC
75(1)
Hot, Neutral, and Ground
76(3)
Some Common Electronic Components
79(1)
Protecting Your Computer System
80(8)
Static Electricity
81(3)
EMI (Electromagnetic Interference)
84(1)
Surge Protection and Battery Backup
85(3)
The Computer Case and Form Factors
88(9)
Case, Power Supply, and Motherboard Form Factors
89(5)
Types of Cases
94(3)
Detecting and Correcting Power Supply Problems
97(10)
Upgrading Your Power Supply
97(1)
Introduction to Troubleshooting
98(2)
Troubleshooting the Power System
100(7)
Energy Star Systems (The Green Star)
107(3)
Power Management Methods and Features
107(2)
Energy Star Monitors
109(1)
CHAPTER SUMMARY
110(2)
KEY TERMS
112(1)
REVIEWING THE BASICS
112(1)
THINKING CRITICALLY
113(1)
HANDS-ON PROJECTS
114(9)
CHAPTER 4 The Motherboard 123(70)
Types of Motherboards
124(4)
Components on the Motherboard
128(24)
The CPU and the Chip Set
128(24)
ROM BIOS
152(19)
Buses and Expansion Slots
155(4)
Hardware Configuration
159(11)
Protecting Documentation and
Configuration Settings
170(1)
Building a Computer: An Introduction
171(3)
Installing the Motherboard
174(10)
Preparing the Motherboard to Go into the Case
175(5)
Installing the Motherboard in the Case
180(4)
Completing the Installation
184(1)
Troubleshooting the Motherboard and CPU
184(2)
CHAPTER SUMMARY
186(1)
KEY TERMS
187(1)
REVIEWING THE BASICS
188(1)
THINKING CRITICALLY
189(1)
HANDS-ON PROJECTS
189(4)
CHAPTER 5 Managing Memory 193(28)
RAM on the Motherboard
194(12)
Static RAM Technologies
196(2)
Dynamic RAM Technologies
198(5)
Error Checking and Parity
203(1)
CAS Latency and RAS Latency
204(1)
Memory Speeds
205(1)
Upgrading Memory
206(10)
What to Look for When Buying
Memory Chips and Modules
206(1)
How Much and What Kind of Memory to Buy
207(4)
Reading Ads About Memory Modules
211(1)
Installing Memory
212(4)
CHAPTER SUMMARY
216(1)
KEY TERMS
217(1)
REVIEWING THE BASICS
217(1)
THINKING CRITICALLY
218(1)
HANDS-ON PROJECTS
219(2)
CHAPTER 6 Floppy Drives 221(22)
How Floppy Drives Work
222(7)
How Data Is Physically Stored on a Floppy Disk
222(3)
How Data Is Logically Stored on a Floppy Disk
225(1)
The Formatting Process for a Floppy Disk
226(3)
Exchanging and Supporting Floppy Drives
229(8)
Replacing a Floppy Drive
229(4)
Adding a New Drive
233(1)
When a Floppy Disk Drive Doesn't Work
233(2)
Some Common Error Messages and Their Meanings
235(2)
CHAPTER SUMMARY
237(1)
KEY TERMS
238(1)
REVIEWING THE BASICS
238(1)
THINKING CRITICALLY
239(1)
HANDS-ON PROJECTS
240(3)
CHAPTER 7 Understanding and Installing Hard Drives 243(62)
Hard Drive Technology
244(13)
Types of Hard Drive Interfaces
244(8)
How Hard Drives Work
252(5)
Communicating with the Hard Drive Controller
257(4)
Calculating Drive Capacity on Older Drives
257(1)
Hard Drive Size Limitations
258(3)
How a Hard Drive is Logically Organized to Hold Data
261(8)
Hard Drive Partitions and Logical Drives
262(7)
Installing a Hard Drive
269(17)
Prepare for Installation
270(2)
Set Jumpers
272(2)
Mount the Drive in the Bay
274(6)
Use CMOS Setup to Change Hard Drive Settings
280(1)
Setup for Large-Capacity Hard Drives
281(2)
Use Fdisk to Partition a Drive
283(2)
Format Each Logical Drive
285(1)
Using Windows to Partition and Format a New Drive
285(1)
Managing and Troubleshooting Hard Drives
286(11)
Troubleshooting Hard Drive Installations
286(2)
An Ounce of Prevention
288(1)
Commands to Use with Hard Drives
289(4)
Resolving Common Hard Drive Problems
293(4)
Getting Technical Support
297(1)
CHAPTER SUMMARY
297(3)
KEY TERMS
300(1)
REVIEWING THE BASICS
300(2)
THINKING CRITICALLY
302(1)
HANDS-ON PROJECTS
303(2)
CHAPTER 8 Supporting I/O Devices 305(64)
Basic Principles of Peripheral Installations
306(1)
Installation Overview
306(1)
Using Ports and Expansion Slots for Add-On Devices
307(28)
Using Serial Ports
308(6)
Using Parallel Ports
314(3)
Using USB Ports
317(5)
Using IEEE 1394 Ports
322(3)
Installing an Expansion Card in an Expansion Slot
325(3)
Using PCI Expansion Slots
328(3)
Using ISA Expansion Slots
331(4)
Keyboards
335(5)
Keyboard Connectors
337(1)
Installing Keyboards
338(1)
Troubleshooting Keyboards
338(2)
Pointing Devices
340(4)
Cleaning the Mouse
343(1)
Touch Screens
343(1)
Other Pointing Devices
343(1)
Troubleshooting a Mouse
344(1)
Computer Video
344(18)
Monitors
344(7)
Video Cards
351(6)
Troubleshooting Video Problems
357(5)
CHAPTER SUMMARY
362(2)
KEY TERMS
364(1)
REVIEWING THE BASICS
364(2)
THINKING CRITICALLY
366(1)
HANDS-ON PROJECTS
367(2)
CHAPTER 9 Multimedia Devices and Mass Storage 369(50)
Multimedia on a PC
370(12)
CPU Technologies for Multimedia
370(1)
Sound Cards
371(6)
Digital Cameras
377(2)
MP3 Players
379(3)
Video Capture Card
382(1)
Optical Storage Technology
382(15)
CD-ROM
383(6)
CD-R and CD-R W
389(1)
DVD
389(8)
Hardware Used for Backups and Fault Tolerance
397(12)
Tape Drives
398(3)
Removable Drives
401(4)
Fault Tolerance, Dynamic Volumes, and RAID
405(4)
Troubleshooting Guidelines
409(3)
Problems with CD-ROM, CD-RW, DVD, or DVD-RW Installation
410(1)
Troubleshooting Sound Problems
410(1)
Troubleshooting Tape Drives
411(1)
CHAPTER SUMMARY
412(2)
KEY TERMS
414(1)
REVIEWING THE BASICS
414(1)
THINKING CRITICALLY
415(2)
HANDS-ON PROJECTS
417(2)
CHAPTER 10 Supporting Modems 419(30)
All About Modems
420(18)
How Modems Are Rated
423(9)
Installing and Configuring a Modem
432(6)
Troubleshooting Guidelines for Modems
438(5)
CHAPTER SUMMARY
443(1)
KEY TERMS
444(1)
REVIEWING THE BASICS
444(1)
THINKING CRITICALLY
445(1)
HANDS-ON PROJECTS
446(3)
CHAPTER 11 PCs on a Network 449(52)
Physical Network Architectures
450(16)
Ethernet
451(6)
Wireless LANs
457(2)
Token Ring and FDDI
459(1)
How NICs Work
459(3)
Segmenting a Network
462(4)
Windows on a Network
466(6)
Addressing on a Network
469(3)
Installing a Network Card and Connecting to a Network
472(13)
Installing a NIC Using Windows 2000/XP
472(5)
Installing a NIC Using Windows 9x/Me
477(4)
Installing a Wireless NIC
481(4)
Troubleshooting a Network Connection
485(2)
Connecting Networks
487(6)
Routers
487(3)
Bandwidth Technologies
490(3)
CHAPTER SUMMARY
493(3)
KEY TERMS
496(1)
REVIEWING THE BASICS
496(2)
THINKING CRITICALLY
498(1)
HANDS-ON PROJECTS
498(3)
CHAPTER 12 Notebooks, Tablet PCs, and PDAs 501(38)
Notebook Computers
502(25)
Windows Notebook Features
503(2)
Caring for Notebooks
505(1)
Power Management
506(5)
Connecting Peripheral Devices to Notebooks
511(7)
Upgrading Memory
518(3)
Other Field Replaceable Units for Notebooks
521(2)
Online Resources for Troubleshooting Notebooks
523(1)
Tablet PCs
524(3)
PDAs
527(5)
Battery Life on a PDA
529(1)
Applications on a PDA
529(1)
Connecting a PDA to a PC
530(1)
PDA Manufacturers and Operating Systems
531(1)
CHAPTER SUMMARY
532(1)
KEY TERMS
533(1)
REVIEWING THE BASICS
533(1)
THINKING CRITICALLY
534(1)
HANDS-ON PROJECTS
535(4)
CHAPTER 13 Supporting Printers 539(38)
How Printers Work
539(12)
Laser Printers
540(6)
Ink/et Printers
546(2)
Dot-Matrix Printers
548(1)
Thermal Printers and Solid Ink Printers
549(2)
Installing and Sharing a Printer
551(8)
Installing a Local Printer
551(1)
Sharing a Printer with Others in a Workgroup
552(7)
Troubleshooting Guidelines for Printers
559(13)
How Windows Handles Print Jobs
559(1)
Printer Maintenance
560(1)
General Printer Troubleshooting
561(8)
Problems Printing from Windows
569(2)
Troubleshooting Networked Printers
571(1)
CHAPTER SUMMARY
572(1)
KEY TERMS
573(1)
REVIEWING THE BASICS
573(1)
THINKING CRITICALLY
574(1)
HANDS-ON PROJECTS
575(2)
CHAPTER 14 All About SCSI 577(30)
SCSI Basics
578(14)
The SCSI Subsystem
578(2)
Host Adapters
580(2)
SCSI Device Drivers
582(1)
Variations in SCSI
583(9)
Comparing IDE and SCSI
592(1)
Installing SCSI Devices
593(3)
Installing a Host Adapter Card
594(2)
Setting Device IDS During Installation
596(3)
Installing a SCSI Hard Drive
597(2)
Troubleshooting SCSI Devices
599(2)
CHAPTER SUMMARY
601(1)
KEY TERMS
602(1)
REVIEWING THE BASICS
602(1)
THINKING CRITICALLY
603(1)
HANDS-ON PROJECTS
604(3)
CHAPTER 15 Purchasing a PC or Building Your Own 607(40)
Selecting a Personal Computer to Meet Your Needs
608(6)
Upgrading a PC
608(1)
Buying a New PC
609(5)
Preparing to Build Your Own PC
614(3)
Getting Ready for Assembly: Selecting Parts
615(1)
Getting Ready for Assembly: Final Preparations
616(1)
Building a Personal Computer, Step by Step
617(23)
Overview of the Assembly Process
617(1)
Step 1: Verify That You Have All the Parts
618(1)
Step 2: Prepare the Computer Case
619(1)
Step 3: Install Drives
620(5)
Step 4: Set Jumpers or Switches on the Motherboard
625(2)
Step 5: Install the CPU and CPU Fan
627(1)
Step 6: Install RAM on the Motherboard
628(2)
Step 7: Install the Motherboard and Attach Cabling
630(6)
Step 8: Install the Video Card
636(2)
Step 9: Install the Modem Card
638(1)
Step 10: Plug In the Computer and Attach External Devices
638(1)
Step 11: Boot the Computer, Check Settings, and Verify Operation
639(1)
Step 12: Install Peripheral Devices and Applications
640(1)
CHAPTER SUMMARY
640(1)
KEY TERMS
641(1)
REVIEWING THE BASICS
641(1)
THINKING CRITICALLY
642(2)
HANDS-ON PROJECTS
644(3)
CHAPTER 16 Troubleshooting and Maintenance Fundamentals 647(28)
Troubleshooting Perspectives and Tools
648(5)
Troubleshooting Tools
648(5)
Your Approach to Troubleshooting
653(6)
Fundamental Rules
653(2)
Gathering Information
655(4)
Preventive Maintenance
659(10)
When a PC Is Your Permanent Responsibility
660(3)
A Preventive Maintenance Plan
663(3)
Moving Equipment
666(1)
Disposing of Used Equipment
666(2)
Fire Extinguishers
668(1)
CHAPTER SUMMARY
669(1)
KEY TERMS
670(1)
REVIEWING THE BASICS
670(1)
THINKING CRITICALLY
671(1)
HANDS-ON PROJECTS
671(4)
APPENDIX A Error Messages and Their Meanings 675(4)
APPENDIX B Understanding Binary 679(4)
APPENDIX C Electricity and Multimeters 683(18)
Electricity: A Basic Introduction
683(6)
Voltage
686(1)
Amps
686(1)
Relationship Between Voltage and Current
687(1)
Ohms
688(1)
Relationships of Resistance to Current and Voltage
688(1)
Wattage
688(1)
Measure the Voltage of a Power Supply
689(12)
Using a Multimeter
689(3)
How to Measure the Voltage of a Power Supply
692(6)
Practicing Measuring the Output of Your Power Supply
698(3)
APPENDIX D The Professional PC Technician 701(12)
What Customers Want: Beyond Technical Know-How
701(1)
Support Calls: Providing Good Service
702(6)
Planning for Good Service
702(1)
Making an On-Site Service Call
703(1)
Phone Support
704(3)
When You Can't Solve the Problem
707(1)
Recordkeeping and Information Tools
708(1)
Professional Organizations and Certifications
709(1)
Why Certification?
710(1)
Protecting Software Copyrights
710(3)
What Does the Law Say?
711(1)
What Are Your Responsibilities Under the Law?
711(2)
APPENDIX E Supporting Notebooks 713(46)
Special Considerations when Supporting Notebooks
713(12)
Warranty Concerns
713(2)
Service Manuals and Other Sources of Information
715(3)
Diagnostic Tools Provided by Manufacturers
718(1)
Operating System Upgrades
718(1)
Replace or Substitute a Component
719(2)
Protecting the Notebook and Its Data
721(4)
Disassembling and Reassembling Notebooks
725(17)
Special Tools for Disassembling a Notebook
725(3)
Preparation for Servicing a Notebook
728(1)
Components that Are Easy to Get To
728(2)
Full Disassemble of a Notebook
730(12)
Solving Common Problems with Notebooks
742(17)
Protecting and Retrieving Data
743(1)
Slow Systems, Pop-Up Ads, and Viruses
743(1)
Problems with the Power System
744(5)
Problems with Video
749(4)
A Notebook Gets Wet
753(1)
The Notebook Is Dropped
754(1)
General OS or Application Problems
754(1)
Problems Connecting to the Network
755(1)
Problems with the Hard Drive or Other Drives
755(1)
More Errors and What to Do About Them
755(4)
Glossary 759(22)
Index 781


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