The Handbook of Conflict Resolution Theory and Practice

by Deutsch, Morton; Coleman, Peter T.; Marcus, Eric C.

• ISBN13: 9780787980580
• ISBN10: 0787980587
• Edition: 2nd
• Format: Hardcover
• Copyright: 2006-09-18
• Publisher: Jossey-Bass

Summary

The Handbook of Conflict Resolution, Second Edition is written for both the seasoned professional and the student who wants to deepen their understanding of the processes involved in conflicts and their knowledge of how to manage them constructively. It provides the theoretical underpinnings that throw light on the fundamental social psychological processes involved in understanding and managing conflicts at all levels-interpersonal, intergroup, organizational, and international. The Handbook covers a broad range of topics including information on cooperation and competition, justice, trust development and repair, resolving intractable conflict, and working with culture and conflict. Comprehensive in scope, this new edition includes chapters that deal with language, emotion, gender, and personal implicit theories as they relate to conflict.

Author Biography

Morton Deutsch is E. L. Thorndike Professor and director emeritus of the International Center for Cooperation and Conflict Resolution (ICCCR) at Teachers College, Columbia University. He studied with Kurt Lewin at MIT’s Research Center for Group Dynamics, where he obtained his Ph.D. in 1948. He is well-known for his pioneering studies in intergroup relations, cooperation-competition, conflict resolution, social conformity, and the social psychology of justice. His books include Interracial Housing, Research Methods in Social Relations, Preventing World War III: Some Proposals, Theories in Social Psychology, The Resolution of Conflict, Applying Social Psychology, and Distributive Justice. His work has been widely honored by the Kurt Lewin Memorial Award, the G. W. Allport Prize, the Carl Hovland Memorial Award, the AAAS Socio-Psychological Prize, APA’s Distinguished Scientific Contribution Award, SESP’s Distinguished Research Scientist Award, and the Nevitt Sanford Award. He is a William James Fellow of APS. He has also received lifetime achievement awards for his work on conflict management, cooperative learning, peace psychology, and applications of psychology to social issues. In addition, he has received the Teachers College Medal for his contributions to education, the Helsinki University medal for his contributions to psychology, and the doctorate of humane letters from the City University of New York. He has been president of the Society for the Psychological Study of Social Issues, the International Society of Political Psychology, the Eastern Psychological Association, the New York State Psychological Association, and several divisions of the American Psychological Association. It is not widely 895 known, but after postdoctoral training, Deutsch received a certificate in psychoanalysis in 1958 and conducted a limited practice of psychoanalytic psychotherapy for more than twenty-five years.

Peter T. Coleman holds a Ph.D. and M.Phil. in social/organizational psychology from Teachers College, Columbia University and a B.A. in communications from The University of Iowa. He is currently associate professor of psychology and education at Teachers College, Columbia University and teaches courses in conflict resolution, social psychology, and social science research. Dr. Coleman is director of the International Center for Cooperation and Conflict Resolution (ICCCR) at Teachers College, Columbia University, an innovative Center dedicated to advancing the study and practice of conflict resolution and social justice. He has conducted research on social ingroup-outgroup formation processes (in-group/out-group formation), the mediation of interethnic conflict, intractable conflict, complexity, and the conditions and processes that foster the constructive use of social power. In 2003, he became the first recipient of the Early Career Award from the American Psychological Association, Division 48: Society for the Study of Peace, Conflict, and Violence. Dr. Coleman coedited The Handbook of Conflict Resolution: Theory and Practice (2000; 2006) and has also authored over forty journal articles and chapters.

Eric C. Marcus is a principal of The Marcus Group, a firm specializing in building the capacity of individuals, groups, and organizations through strengthening skills in leadership and group development, feedback, productive conflict, change, and related areas. Based in New York City, he has been a consultant to domestic and international public, private, and not-for-profit organizations since 1984. In addition to his consulting practice, Eric works as a community mediator, is recent past president of the Organization Development Network of Greater New York, and now serves on their advisory board. Eric teaches graduate-level courses in organization development and change, organizational consultation, conflict resolution, and group dynamics at several area universities, including Baruch College, and Teachers College, Columbia University. He received his Ph.D. in Applied Social Psychology from Columbia University.

Table of Contents

Preface	xi
Introduction	1	(20)
Morton Deutsch
PART ONE: INTERPERSONAL AND INTERGROUP PROCESSES	21	(220)
Cooperation and Competition	23	(20)
Morton Deutsch
Justice and Conflict	43	(26)
Morton Deutsch
Constructive Controversy: The Value of Intellectual Opposition	69	(23)
David W. Johnson
Roger T. Johnson
Dean Tjosvold
Trust, Trust Development, and Trust Repair	92	(28)
Roy J. Lewicki
Power and Conflict	120	(24)
Peter T. Coleman
Communication and Conflict	144	(14)
Robert M. Krauss
Ezequiel Morsella
Language, Peace, and Conflict Resolution	158	(18)
Francisco Gomes de Matos
Intergroup Conflict	176	(21)
Ronald J. Fisher
The PSDM Model: Integrating Problem Solving and Decision Making in Conflict Resolution	197	(26)
Eben A. Weitzman
Patricia Flynn Weitzman
Gender Conflict and the Family	223	(18)
Janice M. Steil
Liora Hoffman
PART TWO: INTRAPSYCHIC PROCESSES	241	(74)
Judgmental Biases in Conflict Resolution and How to Overcome Them	243	(25)
Leigh Thompson
Janice Nadler
Robert B. Lount, Jr.
Emotion and Conflict: Why It Is Important to Understand How Emotions Affect Conflict and How Conflict Affects Emotions	268	(26)
Evelin G. Lindner
Self-Regulation in the Service of Conflict Resolution	294	(21)
Walter Mischel
Aaron L. DeSmet
Ethan Kross
PART THREE: PERSONAL DIFFERENCES	315	(74)
Implicit Theories and Conflict Resolution	317	(14)
Carol S. Dweck
Joyce Ehrlinger
Personality and Conflict	331	(25)
Sandra V. Sandy
Susan K. Boardman
Morton Deutsch
The Development of Conflict Resolution Skills: Preschool to Adulthood	356	(33)
Sandra V. Sandy
PART FOUR: CREATIVITY AND CHANGE	389	(118)
Creativity and Conflict Resolution: The Role of Point of View	391	(11)
Howard E. Gruber
Some Guidelines for Developing a Creative Approach to Conflict	402	(12)
Peter T. Coleman
Morton Deutsch
Creativity in the Outcomes of Conflict	414	(22)
Peter J. Carnevale
Change and Conflict: Motivation, Resistance and Commitment	436	(19)
Eric C. Marcus
Changing Minds: Persuasion in Negotiation and Conflict Resolution	455	(31)
Alison Ledgerwood
Shelly Chaiken
Deborah H. Gruenfeld
Charles M. Judd
Learning Through Reflection	486	(21)
Victoria J. Marsick
Alfonso Sauquet
Lyle Yorks
PART FIVE: DIFFICULT CONFLICTS	507	(116)
Aggression and Violence	509	(24)
Susan Opotow
Intractable Conflict	533	(27)
Peter T. Coleman
Moral Conflict and Engaging Alternative Perspectives	560	(22)
Beth Fisher-Yoshida
Ilene Wasserman
Matters of Faith: Religion, Conflict, and Conflict Resolution	582	(20)
Bridget Moix
Conflict Resolution and Human Rights	602	(21)
Andrea Bartoli
Yannis Psimopoulos
PART SIX: CULTURE AND CONFLICT	623	(70)
Culture and Conflict	625	(24)
Paul R. Kimmel
Multicultural Conflict Resolution	649	(22)
Paul Pederson
Cooperative and Competitive Conflict in China	671	(22)
Dean Tjosvold
Kwok Leung
David W. Johnson
PART SEVEN: MODELS OF PRACTICE	693	(130)
Teaching Conflict Resolution Skills in a Workshop	695	(31)
Ellen Raider
Susan Coleman
Janet Gerson
Mediation Revisited	726	(31)
Kenneth Kressel
Managing Conflict Through Large-Group Methods	757	(24)
Barbara Benedict Bunker
Conflict in Organizations	781	(24)
W. Warner Burke
Eight Suggestions from the Small-Group Conflict Trenches	805	(18)
Kenneth Sole
PART EIGHT: LOOKING TO THE FUTURE	823	(46)
A Framework for Thinking About Research on Conflict Resolution Initiatives	825	(24)
Morton Deutsch
Jennifer S. Goldman
Some Research Frontiers in the Study of Conflict and Its Resolution	849	(20)
Dean G. Pruitt
Concluding Overview	869	(12)
Peter T. Coleman
Eric C. Marcus
Recommended Reading	881	(14)
About the Editors	895	(2)
About the Contributors	897	(16)
Name Index	913	(16)
Subject Index	929