Handbook of Improving Performance in the Workplace, The Handbook of Selecting and Implementing Performance Interventions

by Watkins, Ryan; Leigh, Doug

• ISBN13: 9780470190692
• ISBN10: 0470190698
• Edition: 1st
• Format: Hardcover
• Copyright: 2009-12-09
• Publisher: Pfeiffer

Summary

There is a need for a standard reference for instructional design professionals. Sponsored by ISPI, Volume One of the Handbook of Training and Improving Performance presents multi-disciplinary knowledge, standard principles, and evidence-based best practices for designing instruction delivering training. It offers a comprehensive review of topics such as: Interventions at the Worker Level; Interventions at the Work Team Level; Interventions at the Workplace and Organizational Level; Implementation Interventions; Project Management; Measuring the Success of Implementation; Managing Implementation. The book features international cases.

Author Biography

Ryan Watkins is an associate professor with the George Washington University in Washington, DC. He teaches and does research on needs assessment, system analysis and design, instructional design, and distance education. Ryan is the author of 75 E-learning Activities and co-author of Strategic Planning for Success (Pfeiffer), as well as five other books, including Performance by Design, and the E-learning Companion. Ryan is an active member of ISPI and frequent contributor to its journals. Doug Leigh is an associate professor of education with Pepperdine University's Graduate School of Education and Psychology. His current research publication, and consulting interests involve cause analysis, organizational trust, leadership visions, and dispute resolution. Doug is co-author of Strategic Planning for Success and Useful Educational Results, a two-time chair of the American Evaluation Association's needs assessment topic interest group, and past editor-in-chief of the ISPI's journal, Performance Improvement.

Table of Contents

List of Exhibits, Figures, and Tables	p. xiii
Introduction to Volume Two	p. xix
Acknowledgements	p. xxxvii
Introduction	p. 1
HPT Models: An Overview of the Major Models in the Field	p. 5
Linking Practice and Theory	p. 27
The Performance Pyramid	p. 51
Editors' Discussion	p. 81
Vision, Mission, and Objectives	p. 85
Future Search	p. 91
SWOT Analysis	p. 115
Appreciative Inquiry	p. 141
Editors' Discussion	p. 167
Resources	p. 171
Organizational Restructuring	p. 177
Editors' Discussion	p. 197
Expectations and Feedback	p. 201
Realistic Job Previews	p. 203
360-Degree Feedback	p. 221
Performance Measurement and Management Systems	p. 251
Achieving Improved Performance Through Managerial Coaching	p. 275
Performance Management Systems	p. 299
Editors' Discussion	p. 319
Tools, Environment, and Processes	p. 323
Electronic Performance Support Systems	p. 325
Performance Aids	p. 344
Knowledge Management	p. 366
The Change Readiness Rubric	p. 392
Process Improvement	p. 418
Editors' Discussion	p. 439
Incentives, Rewards, and Recognition	p. 441
Incentive Systems	p. 445
Rewards, Positive Reinforcement, and Incentive Systems	p. 465
Employee and Executive Compensation	p. 482
Editors' Discussion	p. 507
Motivation and Self-Concept	p. 511
Motivational Communication	p. 515
Career Mentoring	p. 536
Job Crafting	p. 555
Editors' Discussion	p. 569
Knowledge and Skills	p. 573
e-Learning	p. 577
Cross-Disciplinary Team Learning	p. 598
Mentoring	p. 613
Executive Leadership Coaching	p. 646
Editors' Discussion	p. 673
Performance Capability	p. 677
Outsourcing	p. 681
Succession Planning and Management	p. 697
Editors' Discussion	p. 717
Organizational Culture	p. 721
Organizational Culture	p. 725
Diversity and Cultural Competence	p. 745
Editors' Discussion	p. 763
Continuous Monitoring	p. 767
Needs Assessment	p. 771
Data Collection	p. 792
Editors' Discussion	p. 817
Significant Accomplishments	p. 821
Return on Investment	p. 823
Editors' Discussion	p. 847
Editors' Epilogue	p. 851
About the Editors	p. 855
About the Contributors	p. 857
Name Index	p. 871
Subject Index	p. 880
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