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9781591392996

Heads Up

by
  • ISBN13:

    9781591392996

  • ISBN10:

    1591392993

  • Format: Hardcover
  • Copyright: 2004-03-01
  • Publisher: Harvard Business School Pr
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Supplemental Materials

What is included with this book?

Summary

This book offers a new set of metrics for identifying, analyzing, and responding to the right information at the right time-helping companies to avoid disasters and seize opportunitiesBased on exclusive research into recent business catastrophes-and drawing parallels to a range of nonbusiness disasters from 9/11 to the Challenger disaster-Heads Up outlines a four-step approach managers can use to identify which pieces of information merit real-time delivery, and as importantly, which do not.McGee then provides a practical methodology-real time opportunity detection-for monitoring, analyzing, and responding to that critical information in time to ward off negative surprises and jump on potential opportunities ahead of competitors.

Author Biography

Kenneth G. McGee is a group vice president and research fellow at Gartner, Inc.

Table of Contents

Acknowledgments vii
Introduction: There's Always Warning 1(20)
Part 1 Ending Business Surprises
Turning Business Disasters into Opportunities
21(20)
Identifying and Justifying the Right Real-Time Information
41(28)
Part 2 Real Time in the Real World
Surprise Events: Missing the Warning
69(20)
Suspected Events: Reporting Too Late
89(16)
Surmounted Events: Getting It Right
105(26)
Part 3 From Real-Time Opportunity Detection to Real-Time Enterprise
Following Through: Deploying Real-Time Opportunity Detection Across the Enterprise
131(30)
Solving the Challenges of Deploying Real-Time Opportunity Detection
161(30)
The Future in a Real-Time World
191(26)
Conclusion: The Time Is Now 217(4)
Notes 221(16)
Index 237(8)
About the Author 245

Supplemental Materials

What is included with this book?

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