9781591392996

Heads Up

by
  • ISBN13:

    9781591392996

  • ISBN10:

    1591392993

  • Format: Hardcover
  • Copyright: 2004-03-01
  • Publisher: Harvard Business School Pr
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Supplemental Materials

What is included with this book?

  • The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.

Summary

This book offers a new set of metrics for identifying, analyzing, and responding to the right information at the right time-helping companies to avoid disasters and seize opportunitiesBased on exclusive research into recent business catastrophes-and drawing parallels to a range of nonbusiness disasters from 9/11 to the Challenger disaster-Heads Up outlines a four-step approach managers can use to identify which pieces of information merit real-time delivery, and as importantly, which do not.McGee then provides a practical methodology-real time opportunity detection-for monitoring, analyzing, and responding to that critical information in time to ward off negative surprises and jump on potential opportunities ahead of competitors.

Author Biography

Kenneth G. McGee is a group vice president and research fellow at Gartner, Inc.

Table of Contents

Acknowledgments vii
Introduction: There's Always Warning 1(20)
Part 1 Ending Business Surprises
Turning Business Disasters into Opportunities
21(20)
Identifying and Justifying the Right Real-Time Information
41(28)
Part 2 Real Time in the Real World
Surprise Events: Missing the Warning
69(20)
Suspected Events: Reporting Too Late
89(16)
Surmounted Events: Getting It Right
105(26)
Part 3 From Real-Time Opportunity Detection to Real-Time Enterprise
Following Through: Deploying Real-Time Opportunity Detection Across the Enterprise
131(30)
Solving the Challenges of Deploying Real-Time Opportunity Detection
161(30)
The Future in a Real-Time World
191(26)
Conclusion: The Time Is Now 217(4)
Notes 221(16)
Index 237(8)
About the Author 245

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