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John F. Kros, PhD, is a professor of marketing?and supply chain management in the College of Business at East Carolina University in Greenville, North Carolina.?He also is the coauthor of Statistics for Health Care Professionals: Working with Excel.
Evelyn C. Brown, PhD, is a professor in the Department of Engineering and Associate Dean for Research in the College of Technology and Computer Science at East Carolina University, Greenville, North Carolina.
Figures and Tables
Preface
The Authors
Part 1 Strategy
Chapter 1 Health Care Operations and Supply Chain Strategy
Operations and Supply Chain Management
Purchasing, Logistics, and Vendor-Managed Inventories
Efficiency, Effectiveness, and Value
Competitive Dimensions of Health Care
The Bullwhip Effect in Health Care
MiniCase: The Bullwhip Effect in Health Care Organizations
Chapter 2 Financial Aspects of Health Care Operations and Supply Chain Management
Finance and Operations
Income Statement/Operating Statement
Balance Sheet
Statement of Cash Flows
Basic Financial Ratios and Metrics
Time Value of Money
Break-even Analysis
Crossover Analysis
Chapter 3 Managerial Accounting Aspects of Health Care Operations and Supply Chain Management
Managerial Aspects
Managerial Accounting
Activity-Based Costing
Behind the Scenes: Cost Drivers at Hospitals
Part 2 Process Design and Analysis of Health Care Operations
Chapter 4 Data and Statistical Tools for Health Care Operations Improvement
Descriptive Statistics for Describing Data Sets
Graphical Methods of Data Description
Numerical Methods of Data Description
Hypothesis Testing: Analyzing the Difference of Two Means
Pareto Analysis
Box-and-Whiskers Plots
Tornado Diagrams and Sensitivity Analysis
Chapter 5 Problem Solving and Decision-Making Tools in Health Care Operations
How Legal Decision Makers Use Decision Models
Framing the Problem
Components of a Decision-Making Problem
Payoff Tables
Decision-Making Criteria without Probability Assessments
Decision-Making Criteria with Probability Assessments
Expected Value of Perfect Information
Modeling
Decision Trees
Chapter 6 Simulation
Introduction
Process Flows
Probability Distributions
Random Number Generation
Discrete-Event versus Continuous Simulation
Monte Carlo Simulation
Agent-Based Simulation
Simulation in Health Care
Queuing Analysis
Chapter 7 Process Improvement and Patient Flow
Introduction
Process Mapping
Value Stream Mapping
Use of Maps and Charts in Health Care
Staffing
Workload Management
Productivity and Efficiency Analysis
Common Health Care Productivity and Efficiency Measures
Improving Productivity and Efficiency
MiniCase: Improving Process Flow to Improve Service-Level Performance Statistics
Chapter 8 Facility Layout
Introduction
Layout Considerations
Types of Layouts
Muther Diagrams
Workload Management
Evaluating Different Types of Layouts
Basics of Optimization
Optimization Using Excel Solver
Optimizing Facility Layout and Design
Part 3 Managing Health Care Operations Quality
Chapter 9 Managing Quality in a Health Care Setting
What Is Service Quality?
Quality Planning, Control, and Improvement
Quality and Financial Performance
Seven Tools for Quality Control
Brief Example of x-Bar Control Chart Construction
Six Sigma Concepts
Six Sigma and Lean
MiniCase: Delayed Room Cleaning Dilemma
Chapter 10 Quality Control and Improvement
Design of Quality Control Systems
Process Quality Control
Variables Control
Using Control Charts
Process Capability
Total Quality Management and Continuous Improvement
International Organization for Standardization Certification
Malcolm Baldrige Award
Part 4 Planning and Controlling Health Care Operations
Chapter 11 Lean Concepts in Health Care
Introduction
What Is Lean?
Controlling Waste
Controlling Flow with a Kanban System
Kaizen Events
Value Stream Mapping
Measures and Tools
Adverse Effects of Becoming Too Lean
MiniCase: Using Lean Concepts to Improve Inpatient Care
Chapter 12 Forecasting for Health Care Management
Analyzing Data Using Time Series and Regression Models
Linear and Nonlinear Trends
Seasonality in Data
Naive Forecasting
Moving Averages
Weighted Moving Averages
Exponential Smoothing
Autocorrelation
Regression as a Forecasting Technique
Multiple Regression Model
Measuring Accuracy
Measuring Forecasting Errors
Chapter 13 Project Management
Introduction
Role of Project Manager
Objectives and Trade-Offs
Planning and Control in Projects
Project Scheduling
Critical Path Method
Gantt Charts
Program Evaluation and Review Technique
Implementation
MiniCase: Implementing Electronic Medical Records at St. Hampton’s Hospital
Chapter 14 Aggregate Planning, Scheduling, and Capacity Management in Health Care
Aggregate/Central Planning
Resource Planning and Control
Scheduling and Capacity Management
Workforce Scheduling
Dispatching Rules
Job Sequencing
Johnson’s Rule
Service Facility Location Analysis
Center of Gravity Method
Chapter 15 Inventory Management
Introduction
Purpose of Inventories
Costs of Inventories
Economic Order Quantity
Independent versus Dependent Demand
Periodic Review Systems
Continuous Review Systems
ABC Inventory Management
Inventory Management Technology
Index
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