Health Services Management: Readings, Cases, and Commentary

by Kovner, Anthony R.

• ISBN13: 9781567932201
• ISBN10: 1567932207
• Edition: 8th
• Format: Hardcover
• Copyright: 2004-08-01
• Publisher: HEALTH ADMINISTRATION PRESS

Table of Contents

Preface	xi
How to Retrieve Journal Articles from the Internet	xiii
Learning Through the Case Method	xv
Anthony R. Kovner
A Short History of the Case Method of Teaching	xix
Karen Schachter Weingrod
Duncan Neuhauser
Overview	xxvii
PART I THE ROLE OF THE MANAGER
Commentary	3	(6)
The Readings	9	(26)
Transforming Health Management: An Evidence-Based Approach	9	(26)
Anthony R. Kovner
Jeffrey J. Elton
John Billings
The Cases	35	(30)
Case 1 A New Faculty Practice Administrator for the Department of Medicine	37	(13)
Anthony R. Kovner
David M. Kaplan
Case 2 The Associate Director and the Controllers	50	(8)
Anthony R. Kovner
Short Case A Nowhere Job	58	(2)
David Melman
Short Case B Manager Morale at Uptown Hospital	60	(5)
Anthony R. Kovner
PART II CONTROL
Commentary	65	(8)
The Readings	73	(22)
The Quest for Quality and Productivity in Health Services	73	(22)
Vinod K. Sahney
Gail L. Warden
The Cases	95	(36)
Case 3 Healthier Babies in Twin Falls, Idaho	96	(10)
Dorothy Shaffer
Case 4 The Primary Care Instrument Panel at Central Community Health Plan	106	(10)
Duncan Neuhauser
Case 5 Memo to the Chief of Pediatrics	116	(8)
David Valacer
Jeanne Weber
Short Case C CQI at Suburban Hospital	124	(2)
Larry K. McReynolds
Short Case D ER at Queens Hospital Center	126	(1)
Anthony R. Kovner
Short Case E Sparks Medical Center and the Board of Trustees	127	(4)
Anthony R. Kovner
PART III ORGANIZATIONAL DESIGN
Commentary	131	(8)
The Readings	139	(16)
Market-Driven, Focused Healthcare: The Role of Managers	139	(16)
Regina Herzlinger
The Cases	155	(32)
Case 6 A Proposal for the Restructuring of Wise Medical Center	157	(6)
Anthony R. Kovner
Louis Liebhaber
Case 7 Reorganizing Primary Care at Blackwell Medical Center	163	(10)
Anthony R. Kovner
Case 8 The Future of Disease Management at Superior Medical Group	173	(14)
Helen Nunberg
PART IV PROFESSIONAL INTEGRATION
Commentary	187	(6)
The Readings	193	(28)
The Drivers of Change	193	(5)
Mary Stefl
Substance, Form, and Knowing the Difference	198	(6)
David C. Leach
David P. Stevens
The Challenge for Nursing	204	(7)
Linda R. Cronenwett
Healthcare Managers in the Complex World of Healthcare	211	(10)
G. Ross Baker
The Cases	221	(38)
Case 9 Physician Leadership: MetroHealth System of Cleveland	225	(23)
Anthony R. Kovner
Case 10 Organization Design for the Breast Service at Easter Medical Center	248	(5)
Chiara del Monaco
James Paul Volcker
Short Case F Managing a Difficult Workforce	253	(1)
Hila Richardson
Short Case G Complaining Doctor and Ambulatory Care	254	(1)
Anthony R. Kovner
Short Case H Doctors and the Capital Budget	254	(1)
Anthony R. Kovner
Short Case I Doctors and a New Medical Day Care Program for the Terminally Ill	254	(1)
Anthony R. Kovner
Short Case J Average Length of Stay	255	(4)
Anthony R. Kovner
PART V ADAPTATION
Commentary	259	(4)
The Readings	263	(18)
Strategic Cycling: Shaking Complacency in Healthcare Strategic Planning	263	(18)
Jim Begun
Kathleen B. Heatwole
The Cases	281	(20)
Case 11 In a State of Change: Veterans Affairs and HMOs	282	(5)
J. J. Donellan
A. R. Kovner
C. A. Milbrandt
J. Oliveri
B. L. Bell
D. Anderson
P. J. O'Neil
Case 12 The Visiting Nurse Association of Cleveland	287	(10)
Duncan Neuhauser
Short Case K New Chief of OB-GYN: The Next Three Years	297	(4)
Anthony R. Kovner
PART VI ACCOUNTABILITY
Commentary	301	(6)
The Readings	307	(22)
A New Health System and Its Quality Agenda	307	(22)
Donald E. Detmer
The Cases	329	(36)
Case 13 A Personal Memorandum on Hospital Experience	331	(10)
Elias S. Cohen
Case 14 Whose Hospital?	341	(19)
Anthony R. Kovner
Short Case L The Conflicted HMO Manager	360	(1)
Anthony R. Kovner
Short Case M The Great Mosaic: Multiculturalism at Seaview Nursing Home	361	(1)
James Castiglione
Anthony R. Kovner
Short Case N Case of the Crippled Children	362	(3)
Anthony R. Kovner
Reading List of Books for Healthcare Managers	365	(4)
Index	369	(10)
About the Editors	379