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Health Services Management: Readings, Cases, and Commentary,9781567932201
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Health Services Management: Readings, Cases, and Commentary

by
Edition:
8th
ISBN13:

9781567932201

ISBN10:
1567932207
Format:
Hardcover
Pub. Date:
8/1/2004
Publisher(s):
HEALTH ADMINISTRATION PRESS
List Price: $86.00
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  • Health Services Management : Readings, Cases, and Commentary
    Health Services Management : Readings, Cases, and Commentary




Table of Contents

Preface xi
How to Retrieve Journal Articles from the Internet xiii
Learning Through the Case Method xv
Anthony R. Kovner
A Short History of the Case Method of Teaching xix
Karen Schachter Weingrod
Duncan Neuhauser
Overview xxvii
PART I THE ROLE OF THE MANAGER
Commentary
3(6)
The Readings
9(26)
Transforming Health Management: An Evidence-Based Approach
9(26)
Anthony R. Kovner
Jeffrey J. Elton
John Billings
The Cases
35(30)
Case 1 A New Faculty Practice Administrator for the Department of Medicine
37(13)
Anthony R. Kovner
David M. Kaplan
Case 2 The Associate Director and the Controllers
50(8)
Anthony R. Kovner
Short Case A Nowhere Job
58(2)
David Melman
Short Case B Manager Morale at Uptown Hospital
60(5)
Anthony R. Kovner
PART II CONTROL
Commentary
65(8)
The Readings
73(22)
The Quest for Quality and Productivity in Health Services
73(22)
Vinod K. Sahney
Gail L. Warden
The Cases
95(36)
Case 3 Healthier Babies in Twin Falls, Idaho
96(10)
Dorothy Shaffer
Case 4 The Primary Care Instrument Panel at Central Community Health Plan
106(10)
Duncan Neuhauser
Case 5 Memo to the Chief of Pediatrics
116(8)
David Valacer
Jeanne Weber
Short Case C CQI at Suburban Hospital
124(2)
Larry K. McReynolds
Short Case D ER at Queens Hospital Center
126(1)
Anthony R. Kovner
Short Case E Sparks Medical Center and the Board of Trustees
127(4)
Anthony R. Kovner
PART III ORGANIZATIONAL DESIGN
Commentary
131(8)
The Readings
139(16)
Market-Driven, Focused Healthcare: The Role of Managers
139(16)
Regina Herzlinger
The Cases
155(32)
Case 6 A Proposal for the Restructuring of Wise Medical Center
157(6)
Anthony R. Kovner
Louis Liebhaber
Case 7 Reorganizing Primary Care at Blackwell Medical Center
163(10)
Anthony R. Kovner
Case 8 The Future of Disease Management at Superior Medical Group
173(14)
Helen Nunberg
PART IV PROFESSIONAL INTEGRATION
Commentary
187(6)
The Readings
193(28)
The Drivers of Change
193(5)
Mary Stefl
Substance, Form, and Knowing the Difference
198(6)
David C. Leach
David P. Stevens
The Challenge for Nursing
204(7)
Linda R. Cronenwett
Healthcare Managers in the Complex World of Healthcare
211(10)
G. Ross Baker
The Cases
221(38)
Case 9 Physician Leadership: MetroHealth System of Cleveland
225(23)
Anthony R. Kovner
Case 10 Organization Design for the Breast Service at Easter Medical Center
248(5)
Chiara del Monaco
James Paul Volcker
Short Case F Managing a Difficult Workforce
253(1)
Hila Richardson
Short Case G Complaining Doctor and Ambulatory Care
254(1)
Anthony R. Kovner
Short Case H Doctors and the Capital Budget
254(1)
Anthony R. Kovner
Short Case I Doctors and a New Medical Day Care Program for the Terminally Ill
254(1)
Anthony R. Kovner
Short Case J Average Length of Stay
255(4)
Anthony R. Kovner
PART V ADAPTATION
Commentary
259(4)
The Readings
263(18)
Strategic Cycling: Shaking Complacency in Healthcare Strategic Planning
263(18)
Jim Begun
Kathleen B. Heatwole
The Cases
281(20)
Case 11 In a State of Change: Veterans Affairs and HMOs
282(5)
J. J. Donellan
A. R. Kovner
C. A. Milbrandt
J. Oliveri
B. L. Bell
D. Anderson
P. J. O'Neil
Case 12 The Visiting Nurse Association of Cleveland
287(10)
Duncan Neuhauser
Short Case K New Chief of OB-GYN: The Next Three Years
297(4)
Anthony R. Kovner
PART VI ACCOUNTABILITY
Commentary
301(6)
The Readings
307(22)
A New Health System and Its Quality Agenda
307(22)
Donald E. Detmer
The Cases
329(36)
Case 13 A Personal Memorandum on Hospital Experience
331(10)
Elias S. Cohen
Case 14 Whose Hospital?
341(19)
Anthony R. Kovner
Short Case L The Conflicted HMO Manager
360(1)
Anthony R. Kovner
Short Case M The Great Mosaic: Multiculturalism at Seaview Nursing Home
361(1)
James Castiglione
Anthony R. Kovner
Short Case N Case of the Crippled Children
362(3)
Anthony R. Kovner
Reading List of Books for Healthcare Managers 365(4)
Index 369(10)
About the Editors 379


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