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9781578512546

The Heart of Change

by
  • ISBN13:

    9781578512546

  • ISBN10:

    1578512549

  • Format: Hardcover
  • Copyright: 2002-06-01
  • Publisher: Harvard Business School Pr
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Supplemental Materials

What is included with this book?

Summary

Through true stories from real people, the authors present a play by play of challenges encountered, mistakes made, and lessons learned through each of the eight steps of change, and offers tips and tools readers can apply within their own organizations.

Table of Contents

Preface ix
Acknowledgments xiii
Introduction The Heart of Change 1(14)
Increase Urgency
15(22)
Build the Guiding Team
37(24)
Get the Vision Right
61(22)
Communicate for Buy-In
83(20)
Empower Action
103(22)
Create Short-Term Wins
125(18)
Don't Let Up
143(18)
Make Change Stick
161(18)
Conclusion We See, We Feel, We Change 179(8)
Story Index 187(2)
About the Authors 189

Supplemental Materials

What is included with this book?

The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.

The Used, Rental and eBook copies of this book are not guaranteed to include any supplemental materials. Typically, only the book itself is included. This is true even if the title states it includes any access cards, study guides, lab manuals, CDs, etc.

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