How to Use This Handbook | p. vii |
Business Writing Today | p. 1 |
Three Steps to Effective Writing | p. 2 |
Prewriting | p. 3 |
Writing | p. 5 |
Revising | p. 6 |
Summary | p. 8 |
Choosing the Right Word | p. 9 |
Business Vocabulary | p. 9 |
Words Frequently Confused | p. 11 |
Gender-Inclusive Language | p. 14 |
Effective Business Letters | p. 17 |
Business Letter Format | p. 18 |
Functions of Business Letters | p. 18 |
Parts of a Business Letter | p. 19 |
Format for Business Letters | p. 25 |
Style in Business Letters | p. 30 |
Watch Your Language | p. 30 |
Clarity | p. 32 |
Brevity | p. 38 |
Use Adverbs and Adjectives Sparingly | p. 40 |
Accuracy | p. 40 |
Tone | p. 41 |
Sentences | p. 44 |
Paragraphs | p. 46 |
Organizing and Writing Business Letters | p. 49 |
Prewriting | p. 49 |
Writing | p. 52 |
Revising | p. 59 |
Producing the Business Letter | p. 66 |
Stationery | p. 66 |
Inside Address | p. 67 |
Complimentary Close | p. 72 |
Signature Block | p. 73 |
Reference Lines | p. 75 |
Stenographic Reference Line | p. 76 |
Enclosure Line | p. 77 |
Copies Line | p. 79 |
Postscripts | p. 80 |
Addressing the Envelope | p. 80 |
Sample Business Letters | p. 84 |
Adjustment Letters | p. 85 |
Claim Letters | p. 86 |
Collection Letters | p. 88 |
Credit Letters | p. 94 |
Goodwill or Public Relations Letters | p. 97 |
Letters to Government Agencies and the Press | p. 99 |
Inquiry Letters | p. 102 |
Request Letters | p. 105 |
Refusal Letters | p. 107 |
Sales Letters | p. 109 |
Social Business Letters | p. 110 |
Transmittal or Cover Letters | p. 114 |
Dictation, Memos, Form Messages | p. 119 |
Mastering Dictation | p. 120 |
Preparation | p. 120 |
Dictating Techniques | p. 121 |
Revising | p. 123 |
Memos and Form Messages | p. 125 |
Memos | p. 125 |
Prewriting | p. 127 |
Writing | p. 128 |
Revising and Proofreading | p. 134 |
Other Form Messages | p. 136 |
Special Writing and Research Projects | p. 141 |
Business Report Writing | p. 142 |
Prewriting | p. 143 |
Writing | p. 145 |
Revising | p. 158 |
Proposals and Press Releases | p. 160 |
Proposals | p. 160 |
Prewriting | p. 161 |
Writing | p. 162 |
Revising | p. 163 |
Press Releases | p. 167 |
Prewriting | p. 167 |
Writing | p. 168 |
Revising | p. 171 |
Finding Business Information | p. 174 |
Libraries | p. 174 |
Computer-Assisted Research | p. 176 |
Sources of Business Information | p. 178 |
Resources for Business Problems | p. 179 |
Business Writing and the Job Search | p. 181 |
Resumes, Applications, Employment Letters | p. 182 |
Identifying Your Abilities, Interests, and Skills | p. 183 |
Background Research--Job Sources | p. 183 |
Preparing Your Resume | p. 185 |
Completing Employment Applications | p. 189 |
Employment Letters | p. 190 |
Automation and the Information Age | p. 207 |
Communication in the Electronic Office | p. 208 |
Computers and the Human Element | p. 208 |
Computer Components | p. 209 |
Word Processing and Desktop Publishing | p. 213 |
Information Processing | p. 214 |
Telecommunications and Computer Networks | p. 215 |
Review of Business Grammar and Style | p. 219 |
Parts of Speech | p. 220 |
Nouns | p. 220 |
Pronouns | p. 223 |
Verbs | p. 228 |
Adjectives | p. 236 |
Adverbs | p. 238 |
Prepositions | p. 240 |
Conjunctions | p. 241 |
Interjections | p. 245 |
Sentences and Sentence Patterns | p. 246 |
Sentences, Fragments, and Run-Ons | p. 246 |
Sentence Structure | p. 248 |
Sentence Variety | p. 249 |
Punctuation and Punctuation Style | p. 253 |
End Punctuation Marks | p. 253 |
Comma | p. 255 |
Semicolon | p. 258 |
Colon | p. 259 |
Quotation Marks | p. 261 |
Apostrophe | p. 263 |
Hyphens | p. 265 |
Dashes | p. 266 |
Parentheses | p. 267 |
Brackets | p. 267 |
Ellipses | p. 267 |
Underscore | p. 268 |
Capitalization, Abbreviations, Numbers | p. 270 |
Capitalization | p. 270 |
Abbreviations | p. 274 |
Numbers | p. 277 |
Spelling | p. 283 |
Spelling Guidelines | p. 283 |
Frequently Misspelled Words | p. 287 |
Word Division | p. 289 |
Index | p. 293 |
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