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9780471013969

Hotel Front Office Management, 3rd Edition

by
  • ISBN13:

    9780471013969

  • ISBN10:

    047101396X

  • Edition: 3rd
  • Format: Hardcover
  • Copyright: 2002-09-01
  • Publisher: Wiley
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List Price: $80.25

Summary

Written by a highly regarded, well-known figure in the field. Features a clear and accessible writing style. Contains new sections on the use of technology in the front office.

Author Biography

James A. Bardi, EdD, Cha, is Director of Associate Degree Programs in Hotel, Restaurant, and Institutional Management at Penn State Berks and The World Campus at The Pennsylvania State University

Table of Contents

Preface.
Acknowledgments.
Chapter 1: Introduction to Hotel Management.
Chapter 2: Hotel Organization and the Front Office Manager.
Chapter 3: Effective Interdepartmental Communications.
Chapter 4: Property Management Systems.
Chapter 5: Reservations.
Chapter 6: Yield Management.
Chapter 7: Guest Registration.
Chapter 8: Processing Guest Charge Payments.
Chapter 9: Guest Checkout.
Chapter 10: Night Audit.
Chapter 11: Managing Hospitality.
Chapter 12: Training for Hospitality.
Chapter 13: Promoting In-House Sales.
Chapter 14: Security.
Glossary.
Index.

Supplemental Materials

What is included with this book?

The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.

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