9780471474470

Hotel and Lodging Management: An Introduction, 2nd Edition

by ;
  • ISBN13:

    9780471474470

  • ISBN10:

    0471474479

  • Edition: 2nd
  • Format: Hardcover
  • Copyright: 3/1/2005
  • Publisher: Wiley

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Supplemental Materials

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  • The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.
  • The Used and Rental copies of this book are not guaranteed to include any supplemental materials. Typically, only the book itself is included. This is true even if the title states it includes any access cards, study guides, lab manuals, CDs, etc.

Summary

Hotel and Lodging Management, Second Edition prepares readers to succeed as managers in the hotel and lodging industry, while developing a solid foundation for a long and successful career. This comprehensive resource combines detailed presentations of each department in a hotel or lodging establishment along with a close examination of organizational structure and the interdependent relationship among departments.This updated Second Edition presents: New, completely updated chapters on human resources and the sales and marketing departments Up-to-date case studies reflecting the latest management trends and issues Profiles of industry pioneers working at all types of properties, from small motels to five-star hotels New sections on yield management, lodging environments, franchise companies, and management organizations Hotel and Lodging Management, Second Edition is a comprehensive tool to help readers develop the understanding, knowledge, and skills to be tomorrow's management leaders.

Author Biography

Alan T. Stutts is President of Brown College. He has received the Stevenson-Fletcher Academic Excellence Award from the Counsel of Hotel, Restaurant, and Institutional Educators International (CHRIE), and the Lamp of Knowledge Award from the Educational Institute of the American Hotel and Lodging Association. He is the author of four books and numerous articles, and is the editor of several publications.

James F. Wortman is a lecturer at the Conrad N. Hilton College of Hotel and Restaurant Management at the University of Houston, where he teaches hotel management and is Director of the Office of Gaming Education and Research.

Table of Contents

Preface.
Introduction.
Chapter 1. Growth and Development of the Lodging Industry.
Chapter 2. Organizational Structure.
Chapter 3. The Front Office.
Chapter 4. Housekeeping.
Chapter 5. The Marketing and Sales Department.
Chapter 6. Human Resource Management.
Chapter 7. Hotel Food and Beverage.
Chapter 8. Loss Prevention and Security.
Chapter 9. The General Manager. .
Chapter 10. Yield Management.
Chapter 11. Management Contracts and Franchise Agreements.
Chapter 12. Time-Share and Vacation Ownership.
Chapter 13. Resorts, Theme Lodging, and Special Lodging Environments.

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