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9780814479896

How to Resolve Conflicts at Work

by
  • ISBN13:

    9780814479896

  • ISBN10:

    0814479898

  • Format: Paperback
  • Copyright: 1999-06-01
  • Publisher: Amacom Books
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List Price: $12.95

Summary

Designed for administrative assistants who want to do their current jobs well and prepare themselves for future careers in management. Supplies administrative assistants and secretaries with practical advice on how to distinguish personality conflicts from operational problems. Softcover. DLC: Conflict management.

Table of Contents

Preface: What's In It for Me? xi
Section I Overview 3(38)
1 How Do You Handle Conflict?
3(11)
2 Keeping Emotions Under Control
14(13)
3 Pro-Active Solutions
27(14)
Section II Getting to the Heart of a Problem 41(38)
4 Communication Gaffes
41(12)
5 Personality conflicts
53(11)
6 Getting to the Problem
64(15)
Section III Building Better Relationships 79(47)
7 Boss/Office Professional Relationships
79(11)
8 Dealing with Co-Workers
90(11)
9 Good Customer Relationships
101(13)
10 Defusing Team Conflicts
114(12)
Epilogue 126(7)
Index 133

Supplemental Materials

What is included with this book?

The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.

The Used, Rental and eBook copies of this book are not guaranteed to include any supplemental materials. Typically, only the book itself is included. This is true even if the title states it includes any access cards, study guides, lab manuals, CDs, etc.

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