9780538731089

Human Relations

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  • ISBN13:

    9780538731089

  • ISBN10:

    0538731087

  • Edition: 4th
  • Format: Paperback
  • Copyright: 1/19/2010
  • Publisher: Cengage Learning

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Summary

This contemporary text will connect you with current human relations issues and will prepare you to put theory into action confidently to get the results you want. Authors Dalton, Hoyle, and Watts use a unique approach that gives you the opportunity to experience and analyze firsthand the contemporary issues of human relations in the twenty-first century. By weaving their varied professional backgrounds and knowledge into every chapter, they provide the insight and awareness that comes only from experience. Based on the sound content and research of the previous edition, HUMAN RELATIONS, 4th aims to deliver a dynamic and real-world perspective to human relations.

Table of Contents

Focusing on You
Human Relations: the Key to Personal and Career Success
Handling Emotions in the Workplace: Strategies for Success
Motivation: Maximizing Productivity
Communication: the Essential Skill
Focusing on Others
Ethics at Work: Your Attitude and Responsibilities
Effective Decision Making: Your Competitive Advantage
Groups and Teams: Working Well With Others
Conflict Management: Techniques for Resolution
Leadership: What Makes an Effective Leader?
Appreciating Power: Positioning and Politics
Career Development
Intercultural Competence: a 21st Century Imperative
Workplace Etiquette: Rules for Behavior
Organizational Savvy: Structure, Culture, and Climate
Career Advancement Strategies
Setting Goals: Steps to Success
Work and Life
Change: a Constant in an Inconstant World
Employee Rights: Working Toward Mutual Respect
Maintaining Work and Life Balance: the Key to a Healthy Lifestyle
Table of Contents provided by Publisher. All Rights Reserved.

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