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This is the 4th edition with a publication date of 1/19/2010.
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This contemporary text will connect you with current human relations issues and will prepare you to put theory into action confidently to get the results you want. Authors Dalton, Hoyle, and Watts use a unique approach that gives you the opportunity to experience and analyze firsthand the contemporary issues of human relations in the twenty-first century. By weaving their varied professional backgrounds and knowledge into every chapter, they provide the insight and awareness that comes only from experience. Based on the sound content and research of the previous edition, HUMAN RELATIONS, 4th aims to deliver a dynamic and real-world perspective to human relations.
Table of Contents
|Focusing on You|
|Human Relations: the Key to Personal and Career Success|
|Handling Emotions in the Workplace: Strategies for Success|
|Motivation: Maximizing Productivity|
|Communication: the Essential Skill|
|Focusing on Others|
|Ethics at Work: Your Attitude and Responsibilities|
|Effective Decision Making: Your Competitive Advantage|
|Groups and Teams: Working Well With Others|
|Conflict Management: Techniques for Resolution|
|Leadership: What Makes an Effective Leader?|
|Appreciating Power: Positioning and Politics|
|Intercultural Competence: a 21st Century Imperative|
|Workplace Etiquette: Rules for Behavior|
|Organizational Savvy: Structure, Culture, and Climate|
|Career Advancement Strategies|
|Setting Goals: Steps to Success|
|Work and Life|
|Change: a Constant in an Inconstant World|
|Employee Rights: Working Toward Mutual Respect|
|Maintaining Work and Life Balance: the Key to a Healthy Lifestyle|
|Table of Contents provided by Publisher. All Rights Reserved.|