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Human Resource Management

by ;
Edition:
8th
ISBN13:

9780072987287

ISBN10:
0072987286
Format:
Hardcover
Pub. Date:
12/31/2004
Publisher(s):
McGraw-Hill/Irwin
List Price: $204.53
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Summary

Human Resource Management, Eighth Edition, continues to present both the theoretical and practical aspects of HRM. The theoretical material is presented throughout the text and highlighted via a marginal glossary. The practical aspects of HRM are presented through lively and pedagogically effective examples woven throughout the text and in the end-of-chapter materials. The new edition reflects changes in the business world in general, and the HRM function within organizations, since the previous edition was published.

Table of Contents

PART ONE INTRODUCTION AND BACKGROUND OF HUMAN RESOURCES
1(7)
Human Resource Management: A Strategic Function
3(18)
Human Resource Functions
4(1)
Who Performs the Human Resource Functions?
4(2)
The Human Resource Department
5(1)
Challenges for Human Resource Managers
6(3)
Diversity in the Workforce
7(1)
Regulatory Changes
8(1)
Structural Changes to Organizations
8(1)
Technological and Managerial Changes within Organizations
8(1)
Human Resource Management Tomorrow
9(1)
Organizational Performance and the Human Resource Manager
10(1)
Communicating Human Resource Programs
11(2)
Guidelines for Communicating Human Resource Programs
12(1)
Summary of Learning Objectives
13(1)
Review Questions
14(1)
Discussion Questions
15(1)
Incident 1--1 Human Resource Management and Professionals
15(1)
Incident 1--2 Choosing a Major
15(1)
Exercise 1.1: Justifying the Human Resource Department
16(1)
Exercise 1.2: Test Your Knowledge of HR History
16(1)
Exercise 1.3: Are You Poised for Success?
17(2)
Notes and Additional Readings
19(2)
Equal Employment Opportunity: The Legal Environment
21(22)
Equal Employment Opportunity Laws
22(9)
Equal Pay Act (1963)
22(1)
Title VII, Civil Rights Act (1964)
23(1)
Age Discrimination in Employment Act (1967)
24(1)
Rehabilitation Act (1973)
25(1)
Vietnam-Era Veterans Readjustment Assistance Act (1974)
26(1)
Pregnancy Discrimination Act (1978)
26(1)
Immigration Reform and Control Act (1986)
26(1)
Americans with Disabilities Act (1990)
27(1)
Older Workers Benefit Protection Act (1990)
27(1)
Civil Rights Act (1991)
28(1)
Family and Medical Leave Act (1993)
28(1)
Executive Orders 11246, 11375, and 11478
28(1)
State and Local Government Equal Employment Laws
29(2)
Landmark Court Cases
31(5)
Griggs v. Duke Power Company
31(1)
McDonnell Douglas v. Green
31(1)
Albemarle Paper v. Moody
32(1)
University of California Regents v. Bakke
32(1)
United Steelworkers of America v. Weber
33(1)
Connecticut v. Teal
33(1)
Memphis Firefighters, Local 1784 v. Stotts
33(1)
City of Richmond v. J.A. Crosan Company
34(1)
Wards Cove v. Atonio
34(1)
Martin v. Wilks
35(1)
Adarand Contractors v. Pena
35(1)
State of Texas v. Hopwood
35(1)
University of Michigan's Admission Procedures
35(1)
Enforcement Agencies
36(1)
Equal Employment Opportunity Commission
36(1)
Office of Federal Contract Compliance Programs
36(1)
Summary of Learning Objectives
36(2)
Review Questions
38(1)
Discussion Questions
39(1)
Incident 2--1 Accept Things as They Are
39(1)
Incident 2--2 Microsoft Helps---and Hires---Workers with Disabilities
40(1)
Exercise 2.1: Legal Issues in Equal Employment Opportunity
40(1)
Notes and Additional Readings
41(2)
Implementing Equal Employment Opportunity
43(20)
EEOC Compliance
44(5)
Legal Powers of the EEOC
44(1)
EEOC Posting Requirements
44(1)
Records and Reports
44(1)
Compliance Process
44(4)
Preemployment Inquiry Guide
48(1)
Affirmative Action Plans
49(1)
Bona Fide Occupational Qualification (BFOQ)
49(1)
Business Necessity
50(1)
Sexual Harassment
51(1)
Comparable Worth and Equal Pay Issues
52(1)
Other Areas of Employment Discrimination
53(2)
Religion
53(1)
Native Americans
54(1)
HIV-Positive
55(1)
Sexual Orientation
55(1)
Summary of Learning Objectives
55(1)
Review Questions
56(1)
Discussion Questions
56(1)
Incident 3--1 Promotions for Lovers
56(1)
Incident 3--2 Religion and Real Estate
56(1)
Exercise 3.1 Affirmative Action Debate
57(1)
Exercise 3.2 The Layoff
57(1)
Exercise 3.3 How Much Do You Know about Sexual Harassment?
58(1)
Notes and Additional Readings
59(1)
On the Job: Preemployment Inquiry Guide
59(4)
Job Analysis and Job Design
63
Basic Terminology
64(1)
Job Analysis
64(9)
Products of Job Analysis
66(1)
Job Analysis Methods
67(4)
The ADA and Job Analysis
71(1)
Potential Problems with Job Analysis
72(1)
Job Design
73(4)
Job Scope and Job Depth
73(1)
Sociotechnical Approach to Job Design
74(1)
The Physical Work Environment
74(1)
Alternative Work Schedules
75(2)
Summary of Learning Objectives
77(2)
Review Questions
79(1)
Discussion Questions
79(1)
Incident 4--1 The Tax Assessor's Office
79(1)
Incident 4--2 Turnover Problems
80(1)
Exercise 4.1: Performing a Job Analysis
80(1)
Exercise 4.2: Introduction to O*NET
80(1)
Notes and Additional Readings
81
PART TWO ACQUIRING HUMAN RESOURCES
8(149)
Human Resource Planning
87(24)
How HRP Relates to Organizational Planning
88(1)
Strategy-Linked HRP
89(1)
Steps in the HRP Process
89(7)
Determining Organizational Objectives
90(1)
Determining the Skills and Expertise Required (Demand)
91(2)
Determining Additional (Net) Human Resource Requirements
93(2)
Developing Action Plans
95(1)
Synthesizing the HRP Process
96(1)
Tools and Techniques of HRP
96(3)
Commitment Manpower Planning
98(1)
Ratio Analysis
99(1)
Time Frame of HRP
99(1)
HRP: An Evolving Process
99(1)
Human Resource Information Systems (HRIS)
100(2)
Necessary Capabilities of HRIS
102(1)
Input Function
102(1)
Data Maintenance Function
102(1)
Output Function
102(1)
Implementing an HRIS
102(2)
Evaluating an HRIS
104(1)
Intranets
104(1)
Summary of Learning Objectives
105(1)
Review Questions
106(1)
Discussion Questions
106(2)
Incident 5--1 Human Resource Planning---What Is That?
107(1)
Incident 5--2 New Boss
107(1)
Exercise 5.1: Avoiding Layoffs
108(1)
Notes and Additional Readings
108(3)
Recruiting Employees
111(24)
Job Analysis, Human Resource Planning, and Recruitment
112(1)
Personnel Requisition Form
113(1)
Sources of Qualified Personnel
114(3)
Internal Sources
114(1)
External Sources
115(2)
Effectiveness of Recruitment Methods
117(1)
Realistic Job Previews
118(1)
Who Does the Recruiting, and How?
118(1)
Organizational Inducements in Recruitment
119(1)
Equal Employment Opportunity and Recruitment
120(1)
Summary of Learning Objectives
120(1)
Review Questions
121(1)
Discussion Questions
121(1)
Incident 6--1 Inside or Outside Recruiting?
121(1)
Incident 6--2 A Malpractice Suit against a Hospital
122(1)
Exercise 6.1: Writing a Resume
122(1)
Notes and Additional Readings
123(1)
On the Job: Writing a Resume
123(12)
Selecting Employees
135(22)
The Selection Process
136(8)
Employment Application Form
136(2)
Preliminary Interview
138(1)
Formal Testing
138(3)
Second or Follow-Up Interview
141(1)
Reference Checking
142(1)
Physical Examination
143(1)
Making the Final Selection Decision
143(1)
Validation of Selection Procedures
144(3)
Criterion-Related Validity
144(3)
Content and Construct Validity
147(1)
Reliability
147(1)
Uniform Guidelines on Employee Selection Procedures
148(2)
Adverse (or Disparate) Impact
148(1)
Where Adverse Impact Exists: The Basic Options
149(1)
Summary of Learning Objectives
150(1)
Review Questions
151(1)
Discussion Questions
151(2)
Incident 7--1 Promotions at OMG
151(1)
Incident 7--2 The Pole Climbers
152(1)
Exercise 7.1: Developing a Test
153(1)
Notes and Additional Readings
153(1)
On the Job: Sample Online Application for Employment
154(3)
PART THREE TRAINING AND DEVELOPING EMPLOYEES
157(84)
Orientation and Employee Training
159(18)
Orientation
161(3)
Shared Responsibility
161(1)
Organizational Orientation
161(1)
Departmental and Job Orientation
161(1)
Orientation Kit
161(3)
Orientation Length and Timing
164(1)
Follow-Up and Evaluation
164(1)
Training Employees
164(3)
Needs Assessment
165(1)
Establishing Training Objectives
166(1)
Methods of Training
167(2)
On-the-Job Training and Job Rotation
167(1)
Apprenticeship Training
168(1)
Classroom Training
169(1)
Virtual Classroom
169(1)
Evaluating Training
169(2)
Reaction
170(1)
Learning
171(1)
Behavior
171(1)
Results
171(1)
Principles of Learning
171(2)
Motivation to Achieve Personal Goals
171(1)
Knowledge of Results
172(1)
Reinforcement
172(1)
Flow of the Training Program
172(1)
Practice and Reptition
172(1)
Spacing of Sessions
172(1)
Whole or Part Training
173(1)
Summary of Learning Objectives
173(1)
Review Questions
174(1)
Discussion Questions
174(1)
Incident 8--1 Starting a New Job
174(1)
Incident 8--2 Implementing On-the-Job Training
175(1)
Exercise 8.1: McDonald's Training Program
175(1)
Notes and Additional Readings
176(1)
Management and Organizational Development
177(22)
The Management Development Process
178(1)
Determining the Net Management Requirements
178(2)
Organizational Objectives
178(1)
Management Inventory and Succession Plan
179(1)
Changes in the Management Team
179(1)
Needs Assessment
180(3)
Establishing Management Development Objectives
183(1)
Methods Used in Management Development
184(4)
Understudy Assignments
184(1)
Coaching
185(1)
Experience
185(1)
Job Rotation
185(1)
Special Projects and Committee Assignments
186(1)
Classroom Training
186(1)
In-Basket Technique
187(1)
Web-Based Training
187(1)
Business Simulations
187(1)
Adventure Learning
187(1)
University and Professional Association Seminars
188(1)
Evaluation of Management Development Activities
188(1)
Assessment Centers
188(2)
Organizational Development
190(2)
Diagnosis
190(1)
Strategy Planning
191(1)
Education
191(1)
Evaluation
191(1)
Summary of Learning Objectives
192(1)
Review Questions
192(1)
Discussion Questions
193(2)
Incident 9--1 The 40-Year Employee
193(1)
Incident 9--2 Consolidating Three Organizations
194(1)
Exercise 9.1: Training Methods
195(1)
Notes and Additional Readings
195(1)
On the Job: Comparison of Training Methods
195(4)
Career Development
199(22)
Why Is Career Development Necessary?
200(1)
Who Is Responsible for Career Development?
201(1)
Organization's Responsibilities
201(1)
Employee's Responsibilities
201(1)
Manager's Responsibilities
202(1)
Implementing Career Development
202(5)
Individual Assessment
203(1)
Assessment by the Organization
203(1)
Communicating Career Options
203(1)
Career Pathing
203(2)
Career Self-Management
205(2)
Career Counseling
207(1)
Reviewing Career Progress
207(1)
Career-Related Myths
207(2)
Myths Held by Employees
208(1)
Myths Held by Managers
209(1)
Dealing with Career Plateaus
209(2)
Rehabilitating Ineffective Plateauees
210(1)
The Impact of Dual-Employed Couples
211(1)
Outplacement
212(1)
Breaking the Glass Ceiling
212(1)
Career Development Online
213(1)
Summary of Learning Objectives
213(2)
Review Questions
215(1)
Discussion Questions
215(3)
Incident 10--1 The Unhappy Telephone Line Installer
216(1)
Incident 10--2 Hire Me, Hire My Husband!
216(2)
Exercise 10.1: How Do You Rate as a Career Counselor?
218(1)
Exercise 10.2: Becoming and Effective Career Planner
219(1)
Notes and Additional Readings
219(2)
Performance Management Systems
221(20)
Understanding Performance
222(1)
Determinants of Performance
222(1)
Environmental Factors as Performance Obstacles
222(1)
Responsibilities of the Human Resource Department in Performance Management
223(1)
Performance Appraisal: Definition and Uses
223(1)
Performance Appraisal Methods
224(7)
Management by Objectives (MBO)
224(1)
Multi-Rater Assessment (or 360-Degree Feedback)
225(1)
Graphic Rating Scale
226(1)
Behaviorally Anchored Rating Scale (BARS)
226(2)
Critical-Incident Appraisal
228(1)
Essay Appraisal
228(1)
Checklist
228(1)
Forced-Choice Rating
228(1)
Ranking Methods
229(1)
Work Standards
230(1)
Potential Errors in Performance Appraisals
231(1)
Overcoming Errors in Performance Appraisals
231(1)
Providing Feedback through the Appraisal Interview
232(1)
Developing Performance Improvement Plans
233(1)
Performance Appraisal and the Law
233(1)
Summary of Learning Objectives
234(1)
Review Questions
234(1)
Discussion Questions
235(2)
Incident 11--1 The College Admissions Office
235(1)
Incident 11--2 The Lackadaisical Plant Manager
236(1)
Exercise 11.1: Developing a Performance Appraisal System
237(1)
Notes and Additional Readings
238(3)
PART FOUR COMPENSATING HUMAN RESOURCES
241(60)
The Organizational Reward System
243(18)
Defining the System
244(1)
Selection of Rewards
244(1)
Relating Rewards to Performance
245(1)
Job Satisfaction and Rewards
246(3)
The Satisfaction--Performance Controversy
247(1)
Other Factors Affecting Job Satisfaction
248(1)
Employee Compensation
249(5)
Compensation Policies
249(1)
Pay Secrecy
249(1)
Government and Union Influence
250(1)
Impact of Comparable Worth
251(1)
The Importance of Fair Pay
251(1)
Pay Equity
252(1)
Pay Satisfaction Model
253(1)
The Role of the Human Resource Manager in the Reward System
254(1)
Summary of Learning Objectives
255(1)
Review Questions
256(1)
Discussion Questions
256(2)
Incident 12--1 An Informative Coffee Break
256(1)
Incident 12--2 Does Money Motivate?
257(1)
Exercise 12.1: Relating Rewards to Performance
258(1)
Notes and Additional Readings
258(3)
Base Wage and Salary Systems
261(22)
Objective of the Base Wage and Salary System
262(1)
Conventional Job Evaluation
262(6)
Job Ranking Method
263(1)
Job Classification Method
263(1)
Point Method
264(2)
Factor Comparison Method
266(1)
Comparison of Job Evaluation Methods
267(1)
Pricing the Job
268(5)
Wage and Salary Surveys
268(3)
Wage and Salary Curves
271(2)
Base Wage/Salary Structure
273(1)
New Approaches to the Base Wage/Salary Structure
273(4)
Skill-Based Pay
273(2)
Competency-Based Pay
275(1)
Broadbanding
276(1)
Summary of Learning Objectives
277(1)
Review Questions
278(1)
Discussion Questions
278(2)
Incident 13--1 Fair Pay for Pecan Workers
278(1)
Incident 13--2 A Dead-End Street?
279(1)
Exercise 13.1: Ranking Jobs
280(1)
Exercise 13.2: Wage/Salary Survey
281(1)
Notes and Additional Readings
281(2)
Incentive Pay Systems
283(18)
Requirements of Incentive Plans
284(1)
Individual Incentives
284(7)
Piece Rate Plans
284(1)
Plans Based on Time Saved
285(1)
Plans Based on Commissions
285(1)
Individual Bonuses
286(1)
Suggestion Systems
286(1)
Incentives for Managerial Personnel
286(4)
Stock Options for Nonmanagerial Personnel
290(1)
Group Incentives
291(3)
Gain-Sharing or Profit-Sharing Plans
292(1)
Scanlon-Type Plans
292(1)
Employee Stock Ownership Plans (ESOPs)
293(1)
Variable Pay
294(1)
Making Incentive Plans Work
295(1)
Summary of Learning Objectives
295(1)
Review Questions
296(1)
Discussion Questions
297(1)
Incident 14--1 Rewarding Good Performance at a Bank
297(1)
Incident 14--2 Part-Time Pool Personnel
298(1)
Exercise 14.1: Implementing Incentives
298(1)
Notes and Additional Readings
299(2)
PART FIVE EMPLOYEE WELL-BEING
301(68)
Employee Benefits
303(26)
What Are Employee Benefits?
304(1)
Growth in Employee Benefits
305(1)
Legally Required Benefits
306(4)
Social Security
306(2)
Unemployment Compensation
308(1)
Workers' Compensation
308(2)
Retirement-Related Benefits
310(5)
Pension Plans
310(2)
ERISA and Related Acts
312(2)
Employees Not Covered by Pension Plans
314(1)
Preretirement Planning
315(1)
Insurance-Related Benefits
315(2)
Health Insurance
315(1)
Dental Insurance
316(1)
Life Insurance
316(1)
Accident and Disability Insurance
317(1)
Payment for Time Not Worked
317(1)
Paid Holidays and Paid Vacations
317(1)
Other Benefits
317(1)
The Benefit Package
317(1)
Communicating the Benefit Package
318(2)
Employee Preferences among Benefits
320(2)
Flexible-Benefit Plans
320(2)
Summary of Learning Objectives
322(1)
Review Questions
323(1)
Discussion Questions
324(1)
Incident 15--1 Who Is Eligible for Retirement Benefits
324(1)
Incident 15--2 Benefits for Professionals
325(1)
Exercise 15.1: Taking a Raise
325(1)
Notes and Additional Readings
326(3)
Employee Safety and Health
329(24)
Occupational Safety and Health Act
330(4)
OSHA Standards
331(1)
Penalties
332(1)
Reporting/Record-Keeping Requirements
332(2)
The Causes of Accidents
334(1)
Personal Acts
334(1)
Physical Environment
334(1)
Accident Proneness
334(1)
How to Measure Safety
334(1)
Organizational Safety Programs
335(1)
Promoting Safety
335(1)
Establishing a Safety Training Program
336(1)
Employee Health
336(8)
Occupational Health Hazards
336(1)
Stress in the Workplace
337(2)
Alcoholism and Drug Abuse
339(2)
AIDS
341(1)
Employee Assistance Programs (EAPs)
342(1)
Work/Life Programs
343(1)
Wellness Programs
344(1)
Violence in the Workplace
344(1)
Summary of Learning Objectives
345(2)
Review Questions
347(1)
Discussion Questions
347(6)
Incident 16--1 Safety Problems at Blakely
347(1)
Incident 16--2 To Fire or Not to Fire?
348(1)
Exercise 16.1: Filing OSHA Reports
348(1)
Notes and Additional Readings
349(4)
Employee Relations
353(16)
Employment at Will
353(1)
Causes of Disciplinary Actions
354(1)
Administering Discipline
354(4)
Prediscipline Recommendations
355(1)
Guidelines for Administering Discipline
356(1)
Legal Restrictions
357(1)
Grievance Procedures
358(4)
Just Cause
358(2)
Due Process
360(1)
Duty of Fair Representation
360(1)
Time Delays
361(1)
Grievance Arbitration
362(1)
Summary of Learning Objectives
363(1)
Review Questions
363(1)
Discussion Questions
364(1)
Incident 17--1 Tardy Tom
364(1)
Incident 17--2 Keys to the Drug Cabinet
365(1)
Exercise 17.1: Mock Arbitration
365(2)
Notes and Additional Readings
367(2)
PART SIX LABOR RELATIONS
369(34)
The Legal Environment and Structure of Labor Unions
371(14)
The Legal Environment of Labor-Management Relations
372(7)
Sherman Anti-Trust Act (1890)
374(1)
Clayton Act (1914)
374(1)
Railway Labor Act (1926)
374(1)
Norris--LaGuardia Act (1932)
375(1)
National Labor Relations (Wagner) Act (1935)
375(1)
Labor--Management Relations (Taft--Hartley) Act (1947)
375(2)
Labor--Management Reporting and Dislcosure (Landrum--Griffin) Act (1959)
377(1)
Civil Service Reform Act (1978)
378(1)
Union Structures
379(2)
AFL--CIO
379(1)
National and International Unions
380(1)
City and State Federations
380(1)
Local Unions
380(1)
Current and Future Developments in the Labor Movement
381(1)
Summary of Learning Objectives
382(1)
Review Questions
382(1)
Discussion Questions
383(1)
Incident 18--1 Unions and Management
383(1)
Incident 18--2 Voluntary Resignations during a Strike
383(1)
Exercise 18.1: Need for Unions
384(1)
Notes and Additional Readings
384(1)
Union Organizing Campaigns and Collective Bargaining
385(18)
Union Membership Decision
386(1)
Reasons for Joining
386(1)
The Opposition View
386(1)
Union Organizing Campaign
387(2)
Determining the Bargaining Unit
387(1)
Election Campaigns
388(1)
Election, Certification, and Decertification
388(1)
Good-Faith Bargaining
389(2)
Participants in Negotiations
391(2)
Employer's Role
391(1)
Union's Role
391(1)
Role of Third Parties
391(2)
Collective Bargaining Agreements
393(1)
Specific Issues in Collective Bargaining Agreements
394(2)
Management Rights
394(1)
Union Security
394(1)
Wages and Employee Benefits
394(1)
Individual Security (Seniority) Rights
395(1)
Dispute Resolution
396(1)
Impasses in Collective Bargaining
396(1)
Trends in Collective Bargaining
396(1)
Summary of Learning Objectives
397(1)
Review Questions
398(1)
Discussion Questions
399(1)
Incident 19--1 Florida National Guard and NAGE
399(1)
Incident 19--2 Retiree Benefits
399(1)
Exercise 19.1: Contract Negotiations
399(2)
Notes and Additional Readings
401(2)
Glossary 403(10)
Index 413


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