Chapter1 An Overview of Human Resources
SectionI Fundamentals
Chapter2 How Human Resources Fits Into an Organization
Chapter3 The Legal Framework of Contemporary Human Resources
Chapter4 Human Resource Activities and Managers
Chapter5 The Manager-Employee Relationship
Chapter6 Position Descriptions
SectionII Services
Chapter7 Employee Training
Chapter8 Compensation and Benefits
Chapter9 Performance Appraisals
Chapter10 Succession Planning
SectionIII Recruitment
Chapter11 Department Managers and the Recruiting Process
Chapter12 Civil Service Systems
Chapter13 Conducting a Successful and Legal Selection Interview
SectionIV Discipline
Chapter14 Managers and Employee Problems
Chapter15 Addressing Problems before Taking Critical Action
Chapter16 Documentation
Chapter17 Terminating Employees
Chapter18 Case Study: Balancing Needs
SectionV Special Situations
Chapter19 Relations with Labor Unions
Chapter20 Directions in Employee Relations
Chapter21 Human Resources Arbitration
Chapter22 Using Human Resource Consultants
Chapter23 Maintaining an Effective Human Resources Department