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Joseph Mehr has been involved with the Human Services field virtually since its inception. In the 1960s he developed an NIMH Paraprofessional Manpower and Training grant which funded the development of a Human Service career series for the state of Illinois. In the 1970s he wrote, and obtained a U.S. Foundation for Higher Education grant to integrate Mental Health system training programs with the college and University systems, allowing many human service workers to acquire college credit for their ongoing employment training. He is a Clinical Psychologist with years of college teaching experience in Psychology and in Human Services, and has written well regarded college texts for both fields. In the late 1970s he wrote one of the first college level introductory texts in the field of Human Services. In 2001 he retired from his full time work, and currently is actively engaged in clinical consultation.
Ronald Kanwischer is currently an Assistant Professor of Psychiatry at SIU School of Medicine. He serves as the Outpatient Residency Services Coordinator, Director of Continuing Education for the Department of Psychiatry, as well as a psychotherapist and teacher. He has over twenty-seven years of experience in the fields of substance abuse and mental health. Mr. Kanwischer consults to a variety of service systems on clinical and client motivational issues including the Illinois Department of Human Services, community agencies, and the Criminal Justice system. He is a member of the Motivational Interviewing Network of Trainers, and teaches Motivational Interviewing in workshops and on an individual basis.
PART I Orientation and Perspective
1 Human Services: A New Direction
What Is a Human Services Worker? Multiple Views
Box 1.1: Typical Employment Titles for Human Service Workers
Current Conceptions of Human Services Systems
Box 1.2: “There She Lies, the Great Melting Pot”
Social Policy and Human Services
Summary
Discussion Questions
Learning Experiences
Endnote
Recommended Readings
Internet Sites
2 A History of Helping
The Dark Past of Helping
Social Welfare: Toward a Community Approach
Box 2.1: A History of Prejudice
Summary
Discussion Questions
Learning Experiences
Endnote
Recommended Readings
Internet Sites
PART II Human Services: Defining Roles, Problems, and Boundaries
3 Human Service Workers: Agents of Change
Human Services: A New Profession
Role Functions of the Human Service Worker
Human Service Workers: What They Really Do
Human Service Workers in a Multicultural Society
Competence and Credentialing
Summary
Discussion Questions
Learning Experiences
Endnotes
Recommended Readings
Internet Sites
4 Human Services: Identifying Problems and Causes
Identifying Problems
Theoretical Causes of Problem Behavior
An Ecological Synthesis: The Life Matrix
Summary
Discussion Questions
Learning Experiences
Recommended Readings
Internet Sites
5 Human Services Boundaries: Special Populations, Special Systems
Problems and Services for Children and Adolescents
Box 5.1: Cultural Diversity in the Workplace
Box 5.2: Types of Out-of-Home Placement
Domestic Abuse Services
Problems and Services for the Elderly
Drug Abuse: The Problem and Human Services
Services for Mentally Retarded People
Mental Health Problems and Service Systems
Correctional Systems
Poverty: A Common Denominator
Homeless People
The Multiproblem Client
Summary
Discussion Questions
Learning Experiences
Recommended Readings
Internet Sites
PART III Contemporary Strategies
6 Medical and Psychiatric Approaches and the Person in Need
AIDS: Physical Disease as a Human Services Issue
Box 6.1: HIV/AIDS in the Cross-Cultural Context
The Basics of the Medical and Psychiatric Models
Common Treatment Strategies of the Psychiatric Model
Prospects for the Medical and Psychiatric Models
Summary
Discussion Questions
Learning Experiences
Recommended Readings
Internet Sites
7 Behavioral Approaches and the Person in Need
Four Models of Learned Behavior
Learning Problem Behaviors
Representative Behavioral Treatment Approaches
The Effectiveness of Behavioral Strategies
Summary
Discussion Questions
Learning Experiences
Recommended Readings
Internet Sites
8 Psychotherapeutic Approaches and the Person in Need
Psychoanalysis
Rogers’s Client-Centered Therapy
Prescriptive Psychotherapy
Box 8.1: Some Ethnocultural Issues and Psychotherapists
Structural Variations of the Psychotherapeutic Approaches
Evaluating the Effectiveness of the Psychotherapeutic Approaches
Summary
Discussion Questions
Learning Experiences
Endnotes
Recommended Readings
Internet Sites
9 Integrating Contemporary Strategies, Personal Relationship Skills, and the Supervisory Process
Using Contemporary Strategies
Using Personal Relationship Skills
Box 9.1: Cross-Cultural Communication Barriers and Strategies for Breaking Through
Who Helps the Helper? Supervision and Teamwork
Summary
Discussion Questions
Learning Experiences
Recommended Readings
Internet Sites
PART IV Human Services and Psychosocial Change Agentry
10 Problem Assessment, Planning, and Brokering
Typical Problems Seen by Human Service Workers
The Need for Assessment
Principles of Triage
The Initial Assessment Interview
Summary
Discussion Questions
Learning Experiences
Recommended Readings
Internet Site
11 Case Management: The Cornerstone for Human Services
Approaches to Case Management
Case Management in a Variety of Settings
Box 11.1: That Other Kind of Case Management
Issues in Case Management
Summary
Discussion Questions
Learning Experiences
Recommended Readings
Internet Site
12 Inspiring Change in Human Services Clients
The Process of Change
Motivation for Change
Motivational Interviewing
Summary
Discussion Questions
Learning Experiences
Recommended Readings
Internet Site
13 Crisis Intervention
Understanding Crisis States
Signs of Crisis States
Crisis Behavior during Major Disasters
Box 13.1: Differences in the Responses of Children and Adolescents to Disasters by General Age Group
Common Crisis Situations
Intervening in the Crisis
Box 13.2: Desirable Characteristics, Skills, and Abilities of Crisis Workers
Box 13.3: Myths about Suicide
Crisis Intervention for the Crisis Worker
The Goal and Setting of Crisis Intervention
Summary
Discussion Questions
Learning Experiences
Endnotes
Recommended Readings
Internet Sites
14 Social Intervention: Prevention through Environmental Change
Prevention in Human Services
Limited Social Intervention
Box 14.1: The Ethnic Agency
Comprehensive Social Intervention
Sociocultural Intervention in Human Services
Box 14.2: Traditional Cultural Helpers and Human Services
Human Services and Social Advocacy
Summary
Discussion Questions
Learning Experiences
Endnotes
Recommended Readings
Internet Sites
15 Social Control, Human Rights, Ethics, and the Law
Box 15.1: A Lack of Cultural Sensitivity?
The Therapeutic State
Human Rights Issues and Human Services
A Human Services Bill of Rights
Ethical Standards for Human Service Workers
Summary
Discussion Questions
Learning Experiences
Endnote
Recommended Readings
Internet Sites
Glossary
References
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