The Human Side of Organizations

by Drafke, Michael; Kossen, Stan

• ISBN13: 9780130319616
• ISBN10: 0130319619
• Edition: 8th
• Format: Hardcover w/Disk
• Copyright: 2002-01-01
• Publisher: Pearson College Div

Summary

"The Human Side of Organizations" delivers complete, up-to-date, practical information on how people behave in organizations presented in a readable, easy to understand form. The vital information can be used to understand managers, peers or workers. If you work, you need this information to thrive and survive.& FOCUS BOXES/Reality Checks - Bring the work world as it really is into every chapter./Question of Ethics - Presents ethical questions related to the particular chapters' material./A Global Glance - A look at an international aspect of a chapters' concepts./FYI - A new focus box for the 9e./Presents useful hints readers can apply in their daily lives. Anyone who wishes to better understand managers, peers, or workers can benefit from this book as it covers the vital skills needed to survive and thrive in an organization.

Table of Contents

Detailed Contents	ix
Preface	xxvii
PART I Humans Are People	1	(114)
Work and Its Place in Life	2	(26)
Perception	28	(24)
Primary Communications	52	(38)
Improving Communications and Managing Conflict	90	(25)
PART II The Organizational Framework	115	(156)
Jobs, from Design to Appraisal	116	(33)
Formal Organizations: How People Organize	149	(26)
Understanding Management	175	(35)
Small Groups and the Informal Organization	210	(25)
Individuals and Self-Management	235	(36)
PART III Inducing Organizational Activity	271	(122)
Motivation and Morale	272	(32)
Job Satisfaction and the Quality of Work Life	304	(41)
The Dynamics of Change	345	(23)
Leadership	368	(25)
PART IV Strategies for Improving Organizational Behavior and Performance	393	(102)
Quality	394	(14)
Stress	408	(29)
Ethics and Etiquette	437	(29)
Challenges and Opportunities	466	(29)
Notes	495	(19)
Index	514