Implementing IBM Rational ClearQuest An End-to-End Deployment Guide

by Buckley, Christian; Pulsipher, Darren; Scott, Kendall

• ISBN13: 9780321334862
• ISBN10: 0321334868
• Edition: 1st
• Format: Paperback
• Copyright: 2006-08-14
• Publisher: IBM Press

Summary

The first book on the market to cover Rational ClearQuest - an important change-tracking tool in the software development process.

Author Biography

Christian D. Buckley writes regularly about IBM Rational technology. He has helped develop offerings in industries ranging from software and finance to energy, working with clients including IBM, HP, Visa, and SBC.

Darren W. Pulsipher has a rich background in development, IT services, and business operations. He consults widely with Fortune 500 companies on development best practices, and holds 12 patents. At Cadence, he introduced tools and processes that reduced build/test system cycles by 60%.

Kendall Scott is a UML trainer and consultant. With more than sixteen years of experience as a technical writer, he is skilled in converting complex, technical material into understandable and easy-to-use manuals.

Table of Contents

Preface	xv
Why This Book?	xv
The Goal of This Book	xvi
Our Writing Style	xviii
Who Should Read This Book	xix
The Structure of This Book	xix
About the Authors	xxii
Chapter 1 Building and Maintaining the Feedback Loop with Customers	1	(10)
Eye Protection Recommended	3	(1)
It's the Tools, Stupid	4	(4)
ClearQuest Roadmap	8	(3)
Chapter 2 The Value Proposition	11	(18)
Understanding the Components	13	(2)
Defining Your Value Proposition	15	(4)
Getting Team Buy-In	19	(3)
Understanding Target User Scenarios	22	(3)
The Value of Improving Quality	25	(2)
developerWorks Links	27	(2)
Chapter 3 Selling Your Team on Change Management	29	(16)
Understanding Change Requests	31	(1)
Tracking Change Requests	31	(1)
Is It the Process or the Tools?	32	(8)
How and What to Plug and Play	40	(3)
Making Your Business Case	43	(1)
developerWorks Links	44	(1)
Chapter 4 Moving Parts	45	(18)
ClearQuest Fundamentals	47	(1)
Change Request Lifecycle	48	(2)
ClearQuest Components	50	(2)
Installation	52	(1)
Moving Around in ClearQuest	52	(6)
Submitting Your Change Requests	53	(3)
Moving Change Requests Through the Workflow	56	(1)
Tracking Your Change Requests	56	(1)
Gathering Project Metrics	57	(1)
Administering and Customizing ClearQuest	58	(4)
ClearQuest Databases and Schemas	58	(1)
Starting ClearQuest Designer	59	(3)
Coming Up for Air	62	(1)
developerWorks Links
Chapter 5 Analyzing Your Company's Needs	63	(12)
Actors	64	(3)
Use Cases	67	(3)
Activity Diagrams	70	(3)
Reports	73	(1)
developerWorks Links	74	(1)
Chapter 6 Designing Your System	75	(10)
Classes	76	(3)
Class Notation	76	(1)
Class Relationships	77	(1)
Finding Classes	77	(1)
Some Class Examples	78	(1)
Statechart Diagrams	79	(3)
States and Transitions	79	(1)
Charts and Transitions	80	(2)
User Interface Design	82	(2)
System-Level Design and Deployment Diagrams	82	(2)
developerWorks Links	84	(1)
Chapter 7 Implementation: Schema and Database Design	85	(24)
Picking a Schema	86	(2)
Using ClearQuest Designer	88	(1)
Working with Users and Roles	89	(4)
Working with Existing Schemas	93	(1)
Creating New Schemas and Databases	94	(4)
Setting Up Database Options	98	(7)
Microsoft Access	98	(2)
SQL Server	100	(1)
SQL Anywhere	101	(1)
Oracle	102	(2)
DB2	104	(1)
Scripts (Basic or Perl)	105	(1)
developerWorks Links	106	(3)
Chapter 8 Implementation: Customizing the Schema and Creating Hooks	109	(30)
Record Types	109	(1)
Record Type Families	110	(1)
Fields	110	(3)
Adding a Reference to Another Object as a Choice List	113	(5)
Adding a Reference to Another Object	113	(2)
Adding a Multiple-Choice List	115	(1)
Writing a List of Choices with a Script	115	(1)
Adding Dynamic Lists of Choices	116	(2)
States	118	(5)
Adding a New State to a Record	119	(1)
Adding Transitions to a State	119	(4)
Adding Actions to a State	123	(1)
Forms	123	(11)
Adding New Forms for a Record	123	(1)
Specifying Permissions for Tabs and Forms	123	(4)
Adding Fields to a Form	127	(4)
Adding Available Controls	131	(1)
Validating User Input in Fields	131	(3)
Hook Scripting	134	(1)
Action Hooks	134	(1)
Field Hooks	134	(1)
One Last Thing	134	(3)
developerWorks Links	137	(2)
Chapter 9 ClearQuest for Eclipse	139	(44)
Installing and Configuring the ClearQuest Plug-in	141	(7)
Connecting to Databases	142	(2)
Setting E-mail Options	144	(1)
User Profiles	145	(1)
Considerations for ClearQuest MultiSite	146	(2)
ClearQuest Eclipse Plug-in Preferences	148	(1)
Using the Plug-in	149	(22)
The ClearQuest Perspective	150	(1)
ClearQuest Views	151	(6)
Queries	157	(14)
Records	171	(10)
Viewing a Record's Information	171	(1)
Performing Actions on a Record	172	(4)
Refreshing Records in the ClearQuest Query Results View	176	(1)
Creating Records	176	(2)
Finding Records	178	(1)
Working with Record Attachments	178	(3)
developerWorks Links	181	(2)
Chapter 10 ClearQuest Integrations	183	(36)
Independent Integrations	184	(1)
Dependent Integrations	185	(3)
Adding Packages to Your Schema	186	(2)
Enabling Record Types for Integrations	188	(1)
ClearQuest Packages	188	(10)
UCM Integration	198	(15)
UCM Concepts	199	(3)
ClearQuest/UCM Components and Packages	202	(1)
Adding the UCM Integration to Your Schema	202	(10)
Setting Up IBM Rational UCM for ClearQuest Integration	212	(1)
Developing Your Own Integration	213	(3)
Outbound Integration	214	(1)
Inbound Integration	215	(1)
Data Translation	215	(1)
developerWorks Links	216	(3)
Chapter 11 Deployment and Administration	219	(20)
Knowing Your Databases	219	(8)
Establishing Connections	220	(3)
Creating User Databases	223	(4)
Database Backups	227	(1)
Web Client or No Web Client?	227	(5)
Simple Configuration	227	(1)
Extended Configuration	228	(1)
Optimized Configuration	228	(1)
Hybrid Configuration	229	(1)
Installation Steps	229	(2)
Postinstallation Steps	231	(1)
Validating Your Web Setup	232	(1)
Training	232	(2)
Legacy Systems and Data Migration	234	(4)
Burning the Bridges	235	(1)
Phased Approach	235	(1)
Dual System Solution	236	(2)
developerWorks Links	238	(1)
Chapter 12 Multisite Development	239	(38)
ClearQuest MultiSite Concepts	240	(9)
Clans, Families, and Sites	241	(1)
Schema Repository Types	242	(1)
Synchronization	243	(2)
Mastership	245	(1)
Resolving Conflicts	246	(3)
ClearQuest MultiSite Design	249	(10)
Mastership	250	(2)
Synchronization	252	(6)
Workflow	258	(1)
Administration	258	(1)
ClearQuest MultiSite and Tool Integration	259	(2)
ClearQuest MultiSite Implementation	261	(3)
Database Set Activation	262	(1)
Export	263	(1)
Database Creation	263	(1)
Import	264	(1)
Syncups	264	(1)
Oplogs and Epoch Numbers	265	(3)
Managing a Replica Syncup	268	(5)
Recovering Packets	269	(1)
Recovering Replicas	270	(1)
Removing a Broken Replica	271	(2)
Keeping a Multisite Deployment Organized	273	(1)
developerWorks Links	274	(3)
Epilogue	277	(6)
The Change Agent	278	(1)
Shameless Plug	279	(1)
Additional Resources	280	(3)
Index	283