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This book guides the incidental trainer through the process of training in order to help them achieve effectiveness in their program. The first part of the text explains the fundamental steps, from assessing the training needs to validating the training program. The second part covers advanced topics such as how to build a business case for the training budget and training in the virtual environment. Providing ready-to-use checklists and templates, the author presents universal training techniques, including instructional strategies that can be applied to the changing workplace.