Note: Supplemental materials are not guaranteed with Rental or Used book purchases.
Purchase Benefits
What is included with this book?
Redirecting incivility research | |
The fundamentals of the incivil encounter | |
Everyday incivility and the everyday round | |
Emotions and sequences | |
Gender, age and class: divergent experiences? | |
After the event: coping, avoiding and changing | |
General attitudes towards the stranger: exploring fear and trust | |
How to confront incivility | |
Twenty questions and answers | |
Table of Contents provided by Publisher. All Rights Reserved. |
The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.
The Used, Rental and eBook copies of this book are not guaranteed to include any supplemental materials. Typically, only the book itself is included. This is true even if the title states it includes any access cards, study guides, lab manuals, CDs, etc.