Information and Communication Technologies in the Welfare Services

by Harlow, Elizabeth; Webb, Stephen A.

• ISBN13: 9781843100492
• ISBN10: 1843100495
• Format: Paperback
• Copyright: 2003-01-01
• Publisher: Jessica Kingsley Pub

Summary

Information technology is changing the role, responsibilities and practices of social care professionals, as well as policy and management within the field. Bringing together leading academics to discuss the application of new information technology (IT) in health and social care, this text examines a variety of technologies, including the Internet, multimedia and online communities. The contributors take a balanced approach, highlighting the anxiety and unease as well as the advantages brought about by these developments in technology and the resulting change in responsibilities. They also explore the wider implications of the changes in relations between experts, professionals and lay people that technology has brought about. Discussing issues such as child abuse and the Internet, computer mediated self-help and collaborative learning, Information and Communication Technologies in the Welfare Services is a ground-breaking book in the field of social care, bringing

Table of Contents

Introduction Information and Communication Technologies in the Welfare Services: Wired Wonderland or Hypertext Hell?	7	(22)
Elizabeth Harlow
Part One: Social Work and Social Care
The Caring Professions and Information Technology: In Search of a Theory	29	(20)
Nick Gould
Using the Internet for Evidence-based Practice	49	(18)
Mark Watson
Real Records, Virtual Clients	67	(16)
Annie Huntington
Bob Sapey
Technology and Systems of Referral Taking in Social Services: From Narrative to Code	83	(28)
Suzanne Regan
Internet Child Abuse	111	(26)
Brian Relph
Stephen A. Webb
Part Two: Health and Welfare
Information Technology and the Organization of Patient Care	137	(20)
Walter Sermeus
Health, Collaborative Learning and the Collapse of Professionalism? The Information Brothel	157	(26)
Joe Cullen
From Self-service Welfare to Virtual Self-help	183	(16)
Nicholas Pleace
Roger Burrows
Brian Loader
Steven Muncer
Sarah Nettleton
Consumers, the Internet and the Reconfiguration of Expertise	199	(24)
Michael Hardey
Conclusion Technologies of Care	223	(16)
Stephen A. Webb
The Contributors	239	(4)
Subject Index	243	(8)
Author Index	251