Information Systems for eGovernment

by Viscusi, Gianluigi; Batini, Carlo; Mecella, Massimo

• ISBN13: 9783642135705
• ISBN10: 3642135706
• Format: Hardcover
• Copyright: 2010-09-29
• Publisher: Springer-Verlag New York Inc

Summary

The success of public sector investment in eGovernment initiatives strongly depends on effectively exploiting all aspects of ICT systems and infrastructures. The related objectives are hardly reachable without methodological frameworks that provide a holistic perspective and knowledge on the contexts of eGovernment initiatives. Yet public administrators usually have a mix of legal and administrative knowledge, while lacking an information systems background.With this book, Viscusi, Batini and Mecella provide a comprehensive methodology for service-oriented information systems planning, with special emphasis on eGovernment initiatives. They present the eG4M methodology which structurally supports the development of optimal eGovernment plans, considering technological, organizational, legal, economic and social aspects alike. The approach is focused on two pillars: the quality of the provided services and related processes, and the quality of the data managed in the administrative processes and services.The book is written for public administrators, decision-makers, practitioners, ICT professionals and graduate students, providing a comprehensive perspective of the challenges, opportunities and decisions related to strategic and operational planning of service-oriented information systems in eGovernment.

Table of Contents

eGovernment: A Complex Challenge
The Different Facets of eGovernment Initiatives: Paradigms and Approaches	p. 3
Background and Motivations for a Methodology	p. 4
Planning eGovernment Initiatives as Services	p. 7
Information Systems Strategic Alignment in eGovernment	p. 10
The Role of Rules in eGovernment Initiatives	p. 13
The eG4M Multidisciplinary Approach	p. 14
Summary	p. 19
Data Governance	p. 21
Data Governance Issues	p. 22
Data Quality	p. 22
Data Quality Dimensions	p. 24
A Methodology for Data Quality Assessment and Improvement	p. 25
Data Modeling	p. 26
The Entity - Relationship Model	p. 27
Schema Integration in the Small	p. 29
Conflict Analysis and Schema Merging	p. 31
Enrichment and Rearrangement	p. 33
Schema Integration in the Large: The Repository of Schemas	p. 33
Schema Abstraction	p. 35
A Methodology for the Construction of a Repository of Schemas	p. 37
Usages of the Repository of Schemas in eG4M Planning Activities	p. 38
Summary	p. 41
The eG4M Methodology at a Glance	p. 43
Black-Box and White-Box Description of the Methodology	p. 45
Running Example	p. 50
Summary	p. 52
Strategic Planning
eGovernment Vision Elicitation	p. 55
Policies and Principles	p. 57
Preliminary eGovernment Vision Elicitation	p. 60
Strategy Modeling	p. 62
The Map Model	p. 63
Building the AS-WISHED Business Model	p. 66
Documenting the AS-WISHED Business Model	p. 69
Defining the Macro- and Micro-objectives of the eGovernment Vision	p. 72
Summary	p. 73
State Reconstruction	p. 75
How to Represent eG4M Facets	p. 76
Social Context	p. 76
Services	p. 78
Types of Users	p. 82
Laws	p. 83
Organization	p. 85
Process	p. 86
Data	p. 88
How to Represent Relationships Among Issues	p. 88
Services and Laws	p. 89
Services, Processes, Macro-processes	p. 90
Processes and Organizations	p. 93
Organizations and Types of Data	p. 93
Organizations and Data Flows	p. 94
Types of Data and Databases	p. 95
Other Relationships	p. 96
Enriching Matrices with Quantitative Data	p. 96
Usages of Knowledge Collected in the State Reconstruction Phase	p. 96
Summary	p. 98
eReadiness Assessment	p. 99
What Is eReadiness?	p. 100
Social and Organizational Analysis	p. 101
The SECI Tool	p. 104
SECI Field Analysis at the Tangier Municipality	p. 107
Running Example	p. 108
The Microeconomic eReadiness Model	p. 109
The Model and Reality	p. 113
Case Study	p. 115
The Investment in Innovation Effect	p. 119
The Substitution/Integration and Back-Office Reorganization Effects	p. 121
Implications for Economic Policy and Public Sector Management	p. 122
Summary	p. 125
Quality Assessment	p. 127
Introduction to Quality	p. 127
The eG4M Quality Registry	p. 130
Efficiency	p. 130
Effectiveness	p. 132
Accessibility	p. 135
Accountability	p. 137
Dependencies Among Dimensions	p. 137
A Methodology for the Assessment Activity	p. 139
Running Example	p. 140
Summary	p. 144
Operational Planning
Definition of Priority Services and Value Targets	p. 147
Definition of Priority Macro/Micro-objectives	p. 149
Define the Priority Services	p. 152
Definition of Priority Qualities and Target Values	p. 154
Summary	p. 158
Choice of Projects	p. 159
A Reference Architecture for eGovernment Projects	p. 159
Data	p. 161
Applications	p. 162
A Methodology for the Choice of Projects	p. 163
Cluster Services and Find Bundles	p. 165
Running Example	p. 166
Choose Project Solutions	p. 169
Running Example	p. 170
Identify Reusable Layers	p. 175
Summary	p. 176
A Reference Technological Architecture	p. 177
Organizational Considerations for Setting Up a Reference Architecture	p. 177
Basic Concepts	p. 180
Overview of the Reference Architecture	p. 181
Service Agreements	p. 184
Cooperation Domains and Cooperation Agreements	p. 186
Repositories for Agreements and Schemas/Ontologies	p. 187
Other Elements	p. 188
Security Services	p. 188
Monitoring, Management, and Qualification Services	p. 189
Similar Initiatives in Europe	p. 190
Summary	p. 190
Guidelines for the Specification of New Administrative Processes	p. 191
Overview of the Guidelines	p. 191
Tools for the Design Time	p. 196
Dealing with Legacy Systems	p. 196
Legacy Systems Classification	p. 196
Management of Legacy Systems	p. 198
A Case Study	p. 199
Summary	p. 205
eGovernment in Mediterranean Countries Public Administrations: Case Studies
eGovernment Initiatives in Italy	p. 209
Technological Innovation as a Guide to Redesigning Government	p. 210
The Strategic Guidelines	p. 210
The Modern Public Administration: A Network of Systems	p. 211
eEurope and the Economic and Social Growth	p. 212
eGovernment Development	p. 214
Survey by CNEL on the Dematerialization and Network Transmission of Documents	p. 214
Survey on ICT in Italian Companies	p. 215
ICT Cooperation Within Government Agencies	p. 218
Conclusion and Open Issues	p. 220
Summary	p. 222
Tunisian Ministry of Agriculture Planning of New Services and Information Systems Integration	p. 225
Organizational Structure of the Ministry of Agriculture	p. 225
The Activities Performed and Organization of Work	p. 226
Conceptual Schemas of the Databases	p. 228
The Abstractions on Schemas	p. 230
The Repository of Schemas	p. 233
Analysis of the Schema Repository to Achieve Effective Strategic Planning Decisions	p. 234
Summary and Conclusion of the Book	p. 238
Appendix
Information Integration Technologies	p. 241
Drawbacks of Database Architectures in Organizations and the Value of Enterprise Integration	p. 241
Traditional Centralized and Distributed DBMS Architectures	p. 244
Data Integration Solutions	p. 245
Data Warehouse Architecture	p. 246
Virtual Data Integration Architecture	p. 246
Optimal Evolution of the Database Architecture	p. 247
Business Process Management	p. 251
Basic Concepts	p. 251
Process Life Cycle	p. 252
BPMN	p. 253
Technologies	p. 257
References	p. 259
Index	p. 271
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