Information Systems Strategic Management: An Integrated Approach

by Clarke; Steve

• ISBN13: 9780415381864
• ISBN10: 041538186X
• Edition: 2nd
• Format: Hardcover
• Copyright: 2006-12-26
• Publisher: Routledge

Summary

This fully revised and updated second edition of Information Systems Strategic Managementcontinues to provide an accessible yet critical analysis of the strategic aspects of information systems. The second edition again covers the relevant practical and theoretical material of information systems, supported by extensive case studies, student activities, and problem scenarios. The ISS issues will be fully integrated into current thinking about corporate strategy, addressing the fact that a range of emerging strategic issues are often ill addressed in IS strategy books, which also fail to differentiate between IT, the application of technology, and IS, the participative, human-centred approaches to information and knowledge management. Specific changes include Expansion and internationalisation of case studies Broader focus beyond social and critical theory New chapters on strategy and e-business, strategic management as a technical or social process, strategic implications of information security, applications portfolio, and technology management. The focus on strategic issues and the integration of IT and IS issues ensures this text is ideal for MBA students studying MIS, as well as being suitable for MSC students in IS/IT.

Author Biography

Steve Clarke is Professor of Information Systems and Director of Research at the University of Hull Business School, UK.

Table of Contents

List of figures	p. xii
List of tables	p. xiv
Preface	p. xv
Acknowledgements	p. xix
List of abbreviations	p. xx
Strategic management and information systems	p. 1
Chapter summary	p. 2
Information systems strategic management: an integrated approach	p. 3
Introduction	p. 3
Why do information systems matter?	p. 5
Information systems as a domain	p. 5
From technology-based to human-centred approaches	p. 6
Combining technology-based and human-centred approaches: mixed methods	p. 12
Information systems as social systems	p. 15
Conclusions	p. 16
Summary	p. 16
Review questions	p. 17
Discussion questions	p. 17
Case exercise	p. 17
Further reading	p. 18
References	p. 19
Lessons from corporate strategy	p. 20
Introduction	p. 20
Corporate strategy: plans or patterns?	p. 21
Strategy: the planning view	p. 22
Strategy as patterns of activity	p. 25
An integrated view of strategy	p. 27
Strategic issues in different contexts	p. 29
Conclusions	p. 31
Summary	p. 33
Review questions	p. 33
Discussion questions	p. 33
Case exercise	p. 34
Further reading	p. 34
References	p. 35
Building the foundations for information systems strategy	p. 36
Introduction	p. 36
Social theory: the paradigm problem	p. 37
Social systems theory, information systems and strategy	p. 42
Information systems as hard or soft systems	p. 43
Critical social theory	p. 49
Critical systems thinking	p. 50
Conclusions	p. 55
Summary	p. 56
Review questions	p. 56
Discussion questions	p. 56
Case exercise	p. 57
Further reading	p. 57
References	p. 58
Key issues in the strategic management of information systems	p. 61
Chapter summary	p. 62
Information systems strategy and system failure	p. 63
Introduction	p. 63
Toward a classification of information systems failure	p. 64
User involvement and information systems success	p. 69
Action research: involving users in the strategic and operational process	p. 72
Conclusions	p. 74
Summary	p. 75
Review questions	p. 75
Discussion questions	p. 75
Case exercise	p. 76
Further reading	p. 76
References	p. 77
Information systems applications and portfolio management	p. 79
Introduction	p. 79
The alignment problem	p. 80
The process of strategic alignment in practice	p. 83
Determining the current status of information systems and corporate planning in the organization: the IS map	p. 84
Strategic action	p. 87
Conclusions	p. 94
Summary	p. 95
Review questions	p. 95
Discussion questions	p. 96
Case exercise	p. 96
Further reading	p. 97
References	p. 97
Competitive advantage from information systems	p. 98
Introduction	p. 98
Porter's three generic strategies	p. 99
Competitive advantage from information technology, information systems or information?	p. 100
The sustainability of competitive advantage from information	p. 105
Planning for competitive advantage from information	p. 106
Frameworks for the analysis of competitive advantage	p. 106
Information as a strategic resource	p. 109
Conclusions	p. 110
Summary	p. 110
Review questions	p. 111
Discussion questions	p. 111
Case exercise	p. 112
Further reading	p. 112
References	p. 113
Structure, culture and change management in information systems	p. 114
Introduction	p. 114
Organizational structure and culture	p. 114
Organizational structure	p. 116
Organizational culture	p. 117
Managing strategic change	p. 119
Strategic change and information systems	p. 122
Towards a framework for information systems change management	p. 124
Conclusions	p. 128
Summary	p. 128
Review questions	p. 128
Discussion questions	p. 129
Case exercise	p. 129
Further reading	p. 130
References	p. 131
IS strategy and the internet	p. 132
Introduction	p. 132
The internet as a social system	p. 133
Scoping web management: the critical assessment of system boundaries	p. 134
Mixing methods	p. 137
Discussion: future trends	p. 138
Conclusions	p. 140
Summary	p. 142
Review questions	p. 142
Discussion questions	p. 142
Further reading	p. 142
References	p. 143
Strategic implications of information security	p. 144
Introduction	p. 144
Information security as a domain	p. 144
From an operational to a strategic approach to information security	p. 146
An evaluative model for information security	p. 148
Implementation of an information security strategy	p. 153
Conclusions	p. 153
Summary	p. 155
Review questions	p. 156
Discussion questions	p. 156
Case exercises	p. 156
Further Reading	p. 157
References	p. 157
Information systems strategic management: lessons for the future	p. 159
Chapter summary	p. 160
Planning and formulating information systems strategy	p. 161
Introduction	p. 161
Information systems as a domain	p. 162
Corporate strategy: plans or patterns	p. 163
Strategic alignment	p. 165
Competitive advantage	p. 166
A reconceptualization: information systems strategic management	p. 167
Conclusions	p. 169
Summary	p. 170
Review questions	p. 170
Discussion questions	p. 170
Case exercise	p. 170
Further reading	p. 171
References	p. 171
The future of information systems strategic management: a technical or social process?	p. 172
Introduction	p. 172
Information systems as social systems	p. 173
Social systems	p. 175
Critical systems	p. 177
A critical approach to information systems: beyond Habermas	p. 180
ISSM as critical systems practice	p. 182
Conclusions	p. 184
Summary	p. 184
Review questions	p. 185
Discussion questions	p. 185
Case exercise	p. 185
Further reading	p. 186
References	p. 187
Glossary	p. 188
Index	p. 191
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