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Introduction | p. vii |
Kodak's Moment of Truth | p. 1 |
No Schedules, No Meetings, No Joke at Best Buy | p. 11 |
The Soul of a New Microsoft | p. 25 |
JPMorgan's Grand Design | p. 39 |
BMW's Dream Factory | p. 49 |
The Vuitton Money Machine | p. 63 |
A Sea Change in Software at SAP | p. 75 |
Why Kraft Is on a Crash Diet | p. 83 |
Repositioning Any Brand with Pop Culture | p. 89 |
Trends: Speed Demons | p. 99 |
Viewpoint: Five Common Mistakes in Innovation | p. 109 |
Viewpoint: Making Online Pay | p. 113 |
Viewpoint: HP's Cultural Revolution | p. 117 |
Sources | p. 123 |
Contributors | p. 125 |
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