Innovations in E-Government The Thoughts of Governors and Mayors

by Blackstone, Erwin A.; Bognanno, Michael L.; Hakim, Simon; Barnes, Kay; Blackstone, Erwin; Bognanno, Michael; Bronconnier, Dave; Brown, Lee; Brown, Willie; Bush, Jeb, Jr.; Cable, Susan; Corker, Bob; Doll, Otto; Eichenthal, David; Forman, Mark; Foster, Mike

• ISBN13: 9780742549128
• ISBN10: 0742549127
• Format: Hardcover
• Copyright: 2005-10-17
• Publisher: Rowman & Littlefield Publishers

Summary

In Innovations in E-Government, Simon Hakim, Erwin A. Blackstone, and Michael L. Bognanno make the case that E-government is expected to make middle management of lesser value and flatten the pyramid of management in government. Improved communications, measurability of output, and the greater accountability of workers will reduce the necessary level of worker supervision and reduce the need for middle management. In turn, decisions by top management become more transparent and their accountability will also rise. Thus, as a result of improved technology, government could become leaner. Workers will be more empowered, efficient, and accountable.

Table of Contents

Note to the Reader	ix
Part I: Introduction
Electronic Government: Review, Evaluation, and Anticipated Impact	3	(18)
Erwin A. Blackstone
Michael L. Bognanno
Simon Hakim
Part II: Increasing the Efficiency of Internal Government Operations
Information Technology and Homeland Security: The Federal Perspective	21	(7)
Mark Forman
Using Technology to Strengthen Government Accountability and Achieve True Regulatory Reform	28	(7)
Bill Owens
Rick O'Donnell
CitiStat and Operational Efficiency in City Government	35	(9)
Martin O'Malley
Efficiency, Effectiveness, and Accountability: Improving the Quality of Life through E-Government	44	(12)
Rudolph W. Giuliani
Information Technology as a Tool for Government Reform	56	(5)
Steve Goldsmith
A Strategic Plan Is Not Optional	61	(10)
Kay Barnes
Gail Roper
Newark Brings Its Municipal Government Online	71	(8)
Sharpe James
GIS in San Francisco	79	(9)
Willie Brown
High-Tech Communications Trailer: Enhanced Public Safety	88	(7)
Neil Giuliano
Part III: Facilitating Government-to-Business Interactions
The Commonwealth and eVA: Improving Government Efficiency	95	(14)
Mark Warner
Making Government Work	109	(5)
Jeb Bush
The District's Business Resource Center: The Best in E-Customer Service	114	(17)
Anthony A. Williams
Part IV: Improving Service Delivery to the Public
Digital Democracy in Alaska	131	(11)
Tony Knowles
Fran Ulmer
The Evolution of E-Government in Pennsylvania	142	(15)
Ed Rendell
Streamlining in Arkansas	157	(11)
Mike Huckabee
Providing Digital Government Services around the Clock through the Louisiana Services Directory	168	(7)
Mike Foster
Joan McGee
Georgia on My Mind: Providing Services to the People	175	(13)
Sonny Perdue
The Development of South Dakota's Service Direct Portal	188	(8)
M. Michael Rounds
Otto Doll
Delivering the Promise of E-Government	196	(19)
Vera Katz
City of Edmonton E-Business Program	215	(11)
Bill Smith
Using Technology and Making E-Government Work	226	(8)
Patrick McCrory
Technology as an Investment in Neighborhoods: Tampa's Neighborhood Information Page	234	(6)
Pam Iorio
E-Government Innovation in Honolulu	240	(9)
Jeremy Harris
Using Technology to Reduce Cost and Improve Service	249	(10)
Lee Brown
Leveraging City Assets in a Public-Private Partnership to Build a Fiber-Optic Infrastructure	259	(7)
Dave Bronconnier
Applying Innovations in Midsized Cities: 311 and Chattanooga's Results	266	(10)
Boh Corker
David Eichenthal
Transforming E-Government into E-Service	276	(11)
Loyd Neal
Susan Cable
Index	287	(4)
About the Contributors	291