Integrated Learning for ERP Success: A Learning Requirements Planning Approach

by Kapp; Karl M.

• ISBN13: 9781574442960
• ISBN10: 1574442961
• Edition: 1st
• Format: Hardcover
• Copyright: 2001-03-23
• Publisher: CRC Press

Summary

The results are in. The evidence has been analyzed. Research shows that the lack of enterprise-wide training is the biggest reason for ERP implementation failures. It is the single most important precursor to achieving success. Integrated Learning for ERP Success is the first resource to offer a specifically defined, comprehensive method for planning, delivering, and evaluating ERP training efforts. It even includes formulas for determining training return on investment. The Learning Requirements Planning (LRP) process presented involves a six-step enterprise-level instructional design model that when implemented correctly assures success. If you would rather have a root canal than oversee an ERP implementation, you are not alone. But like avoiding a root canal, avoiding ERP implementation only causes more pain. This book eases the implementation pain. It shows you how a formal plan for learning will increase the productivity of the ERP implementation team, shorten overall implementation time, and substantially decrease implementation costs. It also provides a discussion on how an ERP implementation can be used as a catalyst for lifelong organizational learning. Implementing an ERP system can cost three to ten times the actual software purchase price. You can't afford to waste money or time in the areas of ERP education. Integrated Learning for ERP Success shows you how to create learning-focused ERP implementations that provide substantial savings and the competitive advantage.

Table of Contents

Introduction: Why You Need Learning Requirements Planning (LRP)	1	(12)
Introduction	1	(4)
ERP Implementation: Case Studies	5	(3)
ERP Lessons	8	(1)
LRP is the Solution	9	(2)
Summary	11	(1)
References	12	(1)
Overview of ERP Systems	13	(34)
Introduction	13	(1)
ERP Sophistication Hierarchy	14	(4)
History of Enterprise Resource Planning (ERP)	18	(4)
Major Components of a Typical ERP System	22	(20)
Business and Strategic Planning Module	23	(1)
Resource Planning Module	24	(1)
Executive Decision Support Module	24	(1)
Sales and Operations Planning Module	25	(1)
Forecasting Module	26	(1)
Customer Relationship Management (CRM) Module	26	(1)
Order Entry, Quoting, and Product Configurator Modules	27	(1)
Master Production Schedule Module	28	(1)
Rough Cut Capacity Planning Module	29	(1)
Material Requirements Planning (MRP) Module	29	(4)
Detailed Capacity Planning Module	33	(2)
Production Activity Control (PAC) Module	35	(1)
Manufacturing Execution System (MES) Module	36	(1)
Issuing Material to Jobs Module	36	(1)
Advanced Planning and Scheduling (APS) Module	37	(1)
Financial Modules	38	(1)
Costing Modules	38	(1)
Engineering Modules	39	(1)
Human Resource Modules	40	(1)
e-Commerce Modules	41	(1)
Summary of ERP Components	42	(1)
ERP System Errors	42	(2)
Learning Requirements Planning: Linking ERP and People	44	(1)
References	44	(3)
Overview of the LRP Model	47	(22)
Introduction	47	(2)
Understanding the LRP Model	49	(13)
Analysis	49	(3)
Diagnosis	52	(2)
Design	54	(3)
Implementation	57	(3)
Evaluation	60	(1)
Continuation	61	(1)
Why the LRP Approach to ERP?	62	(2)
Application of an e-Learning Approach to LRP	64	(2)
Summary	66	(1)
References	66	(3)
Analysis	69	(40)
Introduction	69	(1)
Overview of the Analysis Process	69	(2)
Need for Analysis	71	(3)
The Manufacturing Organization as a System	74	(13)
Marshall Manufacturing	76	(1)
A Systems View of Marshall	77	(2)
System Analysis Tools	79	(1)
Systems Loop Diagram	80	(1)
Question the Organization	81	(2)
Human Resources Analysis (HRA)	83	(2)
ERP Software as a System	85	(2)
Benchmarking	87	(3)
Performance Benchmarking	88	(1)
Process Benchmarking	89	(1)
Establishing Strategic Goals	90	(5)
Developing Strategic Learning Goals	95	(6)
Analysis of Key Processes	96	(1)
Process Diagramming	96	(3)
Walk the Process	99	(1)
Fishbone Analysis	99	(1)
Velocity Analysis	100	(1)
Summary of Analysis of Key Processes	101	(1)
Bills of Learning	101	(2)
Practicality of Analysis	103	(2)
Case Study: Conducting an LRP Analysis When Implementation is Failing	103	(2)
Lessons Learned	105	(1)
Summary	105	(2)
References	107	(2)
Diagnosis	109	(32)
Introduction	109	(2)
Overview	111	(3)
Gross-to-Net Logic	114	(10)
Variable One	115	(2)
Variable Two	117	(1)
Variable Three	118	(1)
Variable Four	119	(4)
Net Learning Requirements	123	(1)
Learning Styles	124	(11)
What is a Learning Styles?	124	(1)
Learning Style Classification Schemes	125	(1)
Deductive vs. Inductive	125	(1)
Visual, Auditory, and Tactile/Kinesthetic	126	(2)
Myers-Briggs Type Indicator	128	(1)
Multiple Intelligences	128	(2)
Kolb's Learning Style Inventory	130	(4)
Summary of Learning Styles	134	(1)
Final Step	135	(3)
Conclusion	138	(2)
References	140	(1)
Design	141	(46)
Introduction	141	(2)
Overview of the Design Process	143	(1)
Types of Class and Learning Events	144	(8)
Basic Manufacturing Classes	145	(1)
ERP Integration Classes	146	(1)
Planning Meetings	147	(1)
Soft Skills Training	148	(1)
Basic Computer Literacy Classes	149	(1)
ERP Set Up Training	150	(1)
Informal Lunch Meetings	150	(1)
Conference Room Pilot	150	(1)
Functionality Training	151	(1)
Managing Classes and Learning Events	152	(1)
Classifying Information	152	(28)
Objectives	158	(2)
Learning Names, Jargon, Facts, and Acronyms	160	(5)
Conceptual Learning	165	(2)
Rules	167	(1)
Procedures	168	(2)
Problem-Solving	170	(4)
Soft Skills	174	(1)
Attitudinal Learning	175	(4)
Psychomotor	179	(1)
Managing the Classification Process	179	(1)
Motivation	180	(3)
Summary	183	(3)
References	186	(1)
Implementation	187	(44)
Introduction	187	(2)
Overview of the Implementation Process	189	(1)
Side One: Technological Acceptance	190	(13)
Rogers' Attractiveness Criteria	191	(1)
Relative Advantage	191	(1)
Compatibility	191	(1)
Complexity	192	(1)
Trialability	193	(1)
Observability	194	(1)
Technology Adoption Continuum	195	(1)
Technology Enthusiasts	195	(1)
Visionaries	196	(2)
Pragmatists	198	(1)
Conservatives	199	(1)
Skeptics	200	(1)
Opinion Leader	201	(2)
Side Two: Implementation Team	203	(14)
Implementation Team Characteristics	205	(1)
Clear Purpose	205	(1)
Defined Roles	205	(5)
Established Process	210	(1)
Communication	211	(1)
Involvement	212	(1)
Empowerment	213	(1)
Commitment	213	(2)
Accountability	215	(1)
Trust	216	(1)
Exit Plan	216	(1)
Side Three: Systematic Implementation Methodology	217	(9)
Parallel Approach	218	(1)
Phased Approach	219	(2)
Big Bang Approach	221	(3)
Pilot Approach	224	(2)
Summary	226	(3)
References	229	(2)
Evaluation and Measurement	231	(30)
Introduction	231	(1)
Overview	231	(2)
Formative Evaluation	233	(4)
Subject Matter Expert (SME)	233	(2)
One-on-One	235	(1)
Small-Group	236	(1)
Field Trial	236	(1)
Summative Evaluation	237	(21)
Level 1 Evaluation	239	(3)
Level 2 Evaluation	242	(9)
Level 3 Evaluation	251	(3)
Level 4 Evaluation	254	(4)
Summary	258	(2)
References	260	(1)
Continuation	261	(18)
Introduction	261	(2)
Overview	263	(1)
Planning	263	(5)
Resources	268	(3)
Rewards and Incentives	271	(1)
The Five Disciplines	272	(4)
Personal Mastery	272	(2)
Mental Models	274	(1)
Shared Vision	275	(1)
Team Learning	275	(1)
Systems Thinking	275	(1)
Summary	276	(2)
References	278	(1)
The ERP/e-Learning Connection	279	(18)
Introduction	279	(2)
Defining e-Learning	281	(3)
Synchronous e-Learning	284	(2)
Asynchronous e-Learning	286	(1)
Common Problems with Traditional Training	287	(4)
Inefficient Use of Time	288	(1)
Lag Time between the Training and the Go-Live Date	289	(1)
Finding an Appropriate Level of Instruction	290	(1)
Inability to Repeat the Classroom Instruction	290	(1)
Cost Savings	291	(1)
Benefits of e-Learning	291	(2)
e-Learning/LRP Connection	293	(1)
Summary	294	(1)
References	294	(3)
Conclusion	297	(8)
Introduction	297	(1)
Marshall Revisited	297	(2)
The Difference at Marshall	299	(3)
Impact of LRP	302	(3)
Glossary	305	(6)
Appendix A	311	(8)
Appendix B	319	(2)
Appendix C	321	(2)
Index	323