Integrated Performance Assurance

by Waite, D. A., Ph.d.; Heartz, William T.; McCormack, David; McCormack, W. David

• ISBN13: 9780527763428
• ISBN10: 052776342X
• Format: Hardcover
• Copyright: 1998-01-01
• Publisher: Quality Resources

Author Biography

David A. Waite, Ph.D., is vice president of integrated performance assurance compliance and technology programs for CH2M Hill's Federal Group, Ltd. (FGL). He has 28 years of experience in the areas of health physics, environmental radioactivity, nuclear and mixed waste management, risk assessment, and program management. William T. Heartz, Ph.D., is director of quality assurance for CH2M Hill Hanford, Inc. He has 28 years combined education and experience in geotechnical engineering, quality assurance, and project and line management. W. David McCormack is the director of integrated performance assurance for CH2M Hill's Federal Group, Ltd. He has 20 years of comprehensive technical and management experience in environmental, occupational, and operational safety. Previous to his work at CH2M Hill, he managed Foster Wheeler Environmental's environmental safety and health department.

Table of Contents

List of Exhibits	vii	(2)
Preface	ix	(2)
Introduction	xi
What Is Integrated Performance Assurance?	xii	(2)
What You Will Find in This Book	xiv
Structure	xiv	(1)
Case Studies	xiv
ONE: Why Integrate?	1	(12)
Introduction	1	(2)
Organizational Trends	1	(2)
Case Study	3	(1)
CH2M Hill's Response	4	(5)
Integrated Performance Assurance	9	(4)
Similarities of Function in Management Systems	9	(1)
Regulatory Environment and International Standards	10	(1)
Efficiency and Competition	11	(1)
References	12	(1)
TWO: Cost/Benefit Analysis	13	(24)
Introduction	13	(1)
IPA Process and Relationships	14	(2)
IPA Implementation and Value	16	(2)
IPA Implementation Survey	18	(5)
IPA Value Survey	22	(1)
Implementation Costs	23	(6)
Cost Elements of IPA	26	(2)
Averted Costs	28	(1)
Benefits	29	(2)
Market Value	31	(1)
Cost Optimization	31	(4)
Optimization	32	(3)
Conclusion	35	(2)
References	36	(1)
THREE: Implementation Planning	37	(22)
Groundwork	38	(3)
Management Support	38	(1)
A Champion	39	(1)
Implementation Team	40	(1)
Mission and Policy Statement	40	(1)
Implementation Plan	41	(18)
Approach or Strategy	43	(2)
Listen to Your Customers	45	(1)
Set Goals, Objectives, and Metrics	46	(3)
The Plan	49	(8)
Resource-Loaded Schedule	57	(1)
References	58	(1)
FOUR: Execution	59	(20)
Launching	60	(9)
Developing Tools	60	(2)
Establishing Effective Communication	62	(6)
Conducting a Readiness Review	68	(1)
Assessment	69	(3)
Types of Assessment	70	(2)
Use the Metrics	72	(1)
Reporting, Tracking, and Trending	72	(1)
Course Corrections: What to Do When Things Go Wrong	72	(1)
Capturing Added Value	73	(4)
Computing Added Value	74	(2)
Publicizing Your Success	76	(1)
Continuous Improvement	77	(2)
References	77	(2)
FIVE: Summary and Conclusions	79	(4)
APPENDIXES	83	(94)
Appendix A IPA Value in Business Sectors	83	(10)
Appendix B Case History Arguments for IPA	93	(6)
Appendix C Organization-Specific Variables to Consider	99	(8)
Appendix D Integrating the ISO 9000 and 14000 Families of Standards With IPA	107	(4)
Appendix E Creating Performance Metrics	111	(8)
Appendix F Company Survey	119	(4)
Appendix G IPA Presentations to Management	123	(18)
Appendix H Sample Training Presentations	141	(34)
Appendix I Internet Addresses (URLs) for Companies and Organizations	175	(2)
Index	177