Intercultural Communication : A Contextual Approach

by Neuliep, James

• ISBN13: 9781412917414
• ISBN10: 1412917417
• Edition: 3rd
• Format: Paperback
• Copyright: 2005-12-21
• Publisher: Sage Publications, Inc

Summary

"This text seems perfectly geared to the current generation of highly pragmatic students, who are eager for structure, for information that is organized and repeated for easy assimilation, and for steady readouts on how they are doing." -TECHNICAL COMMUNICATION The Third Edition of Intercultural Communication: A Contextual Approach is a state-of-the-art introduction to the processes that are critical for successful and competent communication with people from different cultures. Author James W. Neuliep advances his contextual model of intercultural communication to examine communication within cultural, micro-cultural, environmental, socio-relational, and perceptual contexts.

Table of Contents

Preface	xi
The Necessity of Intercultural Communication	1	(42)
The Need for Intercultural Communication	2	(30)
Benefits of Intercultural Communication	4	(2)
Diversity in the United States	6	(3)
Human Communication	9	(1)
The Nature of Human Communication	10	(6)
Human Communication Apprehension	16	(4)
The Nature of Culture	20	(5)
A Contextual Model of Intercultural Communication	25	(3)
Intercultural Communication and Uncertainty	28	(1)
Intercultural Communication Apprehension	29	(3)
Fundamental Assumptions About Intercultural Communication	32	(5)
Chapter Summary	37	(6)
The Cultural Context	43	(50)
Individualism-Collectivism	45	(3)
An Intercultural Conversation: Individualistic and Collectivistic Cultures	48	(1)
Patterns of Individualism and Collectivism Across the United States	49	(7)
The Pancultural Self	56	(1)
High- and Low-Context Communication	57	(4)
An Intercultural Conversation: High- and Low-Context Cultures	61	(3)
Value Orientations	64	(12)
Power Distance	76	(4)
Measuring Power Distance	78	(2)
Communication and Power Distance	80	(1)
An Intercultural Conversation: Large and Small Power Distance Cultures	81	(1)
Uncertainty Avoidance	82	(2)
A Theory of Uncertainty Orientation	84	(1)
An Intercultural Conversation: Weak and Strong Uncertainty Avoidance	85	(1)
Chapter Summary	86	(7)
The Microcultural Context	93	(40)
Microcultural Group Status	95	(2)
Muted Microcultural Groups	97	(2)
Microcultures in the United States	99	(1)
Hispanics/Latinos	100	(7)
So, What Color is Hispanic?	100	(2)
Cultural Values of Hispanics	102	(1)
Spanglish: The Language of Hispanic Americans	103	(2)
Chicano English	105	(1)
Stereotypes of Hispanics	106	(1)
African-Americans	107	(6)
Black English, Dialect, and Ebonics	108	(2)
The Dozens	110	(2)
Origins of Black Language	112	(1)
The Amish	113	(6)
An Isolated Microculture	114	(2)
Verbal Communication of the Amish	116	(1)
Nonverbal Communication of the Amish	117	(2)
The Hmong	119	(6)
Role Relationships and Marriage	121	(2)
Communication Patterns of the Hmong	123	(2)
Arab-Americans	125	(1)
Chapter Summary	126	(7)
The Environmental Context	133	(38)
Environments and Information Load	135	(2)
Culture and the Natural Environment	137	(4)
The Built Environment	141	(3)
Cross-Cultural Comparisons of Housing	144	(7)
Japanese Housing	144	(3)
American Navajo Housing	147	(4)
Privacy	151	(4)
Perceptions of Privacy in the United States	155	(4)
Monochronic Versus Polychronic Time Orientation	159	(3)
An Intercultural Conversation: Monochronic and Polychronic Cultures	162	(3)
Chapter Summary	165	(6)
The Perceptual Context	171	(40)
Culture and Cognition	173	(15)
A Model of Human Information Processing	173	(4)
Cross-Cultural Differences in Sensation and Perception	177	(6)
Cross-Cultural Differences in Memory and Retrieval	183	(2)
Categorization and Mental Economy	185	(3)
Stereotyping	188	(9)
Racial and Ethnic Stereotypes	189	(2)
American Stereotypes	191	(6)
An Intercultural Conversation: Stereotyping	197	(1)
Ethnocentrism	198	(1)
A Contemporary Conceptualization of Ethnocentrism	199	(1)
Ethnocentrism, Intercultural Communication, and Interpersonal Perception	200	(1)
Ethnocentrism and Communication in the Workplace	201	(3)
Ethnocentrism and Racism	203	(1)
Chapter Summary	204	(7)
The Socio-Relational Context	211	(34)
Dimensions of Group Variability	212	(5)
Membership and Nonmembership Groups	212	(2)
Ingroups and Outgroups	214	(2)
Reference Groups	216	(1)
Role Relationships, Social Stratification, and Hierarchy	217	(3)
Role Relationships	217	(3)
An Intercultural Conversation: Student/Teacher Role Positions	220	(4)
Role Differentiation and Stratification	222	(2)
An Intercultural Conversation: Cross-Cultural Role Positions	224	(10)
Family Groups	225	(4)
Sex and Gender Groups	229	(3)
Gender Stereotypes	232	(2)
Sex and Gender Roles Across Cultures	234	(5)
Morocco	234	(1)
Japan	235	(1)
India	236	(1)
Saudi Arabia	237	(1)
Egypt	237	(2)
Chapter Summary	239	(6)
The Verbal Code	245	(40)
The Relationship Between Language and Culture	246	(2)
Sapir-Whorf Hypothesis	246	(2)
The Structure of Human Language	248	(10)
Sounds and Symbols	249	(2)
Syntax and Universal Grammar	251	(6)
Universals of Language	257	(1)
Elaborated and Restricted Codes	258	(3)
Cross-Cultural Communication Styles	261	(1)
Direct-Indirect	261	(1)
An Intercultural Conversation: Direct and Indirect Speaking	262	(5)
Elaborate, Exacting, and Succinct Styles	263	(2)
Personal and Contextual Style	265	(2)
An Intercultural Conversation: Personal and Contextual Styles	267	(3)
Instrumental and Affective Style	268	(2)
An Intercultural Conversation: Instrumental and Affective Speaking	270	(2)
Cross-Cultural Conflict Styles	271	(1)
Language and Ethnic Identity	272	(6)
Do You Speak American?	275	(3)
Chapter Summary	278	(7)
The Nonverbal Code	285	(50)
Definitions of Nonverbal Communication	286	(2)
The Relationship Between Verbal and Nonverbal Codes	288	(1)
Formal Versus Informal Code Systems	289	(1)
Channels of Nonverbal Communication	289	(29)
Kinesics	290	(12)
Paralanguage	302	(3)
Proxemics	305	(1)
Haptics	306	(2)
Olfactics	308	(7)
Physical Appearance and Dress	315	(2)
Chronemics	317	(1)
Nonverbal Communication and Dimensions of Cultural Variability	318	(7)
Individualism-Collectivism	319	(1)
Power Distance	319	(1)
High and Low Context	320	(1)
Nonverbal Expectancy Violations Theory	320	(4)
Cultural Contexts and Nonverbal Expectancies	324	(1)
An Intercultural Conversation: Violation of Nonverbal Expectancies	325	(2)
Chapter Summary	327	(8)
Developing Intercultural Relationships	335	(40)
Communication and Uncertainty	337	(5)
Anxiety Uncertainty Management (AUM) Theory of Effective Communication	342	(4)
Uncertainty Reduction and Intercultural Communication Apprehension	346	(2)
An Intercultural Conversation: Uncertainty Reduction and Sociocommunicative Style	348	(4)
Assessing Sociocommunicative Orientation/Style	350	(2)
Empathy and Similarity in Relationship Development	352	(4)
Empathy	352	(2)
Similarity	354	(2)
Perceptions of Relational Intimacy Across Cultures	356	(4)
Eastern and Western Cultures and Relationships	357	(3)
Marital Relationships	360	(10)
Intercultural and Interracial Marriages	360	(2)
Mate Selection Across Cultures	362	(5)
Arranged Marriages	367	(1)
Marital Dissolution and Divorce Across Cultures	368	(2)
Chapter Summary	370	(5)
Intercultural Communication in Organizations	375	(40)
Intercultural Management	376	(4)
The Cultural Context	379	(1)
An Intercultural Conversation: Clashing Cultural Concepts on the Job	380	(6)
The Environmental Context	381	(2)
The Perceptual Context	383	(1)
The Socio-Relational Context	384	(1)
Verbal and Nonverbal Codes	385	(1)
An Intercultural Conversation: Misinterpretation of Common U.S. Phrases	386	(3)
Intercultural Relations	389	(16)
Japanese Management Practices	390	(5)
German Management Practices	395	(4)
Mexican Management Practices	399	(3)
Commerce in the Middle East	402	(3)
An Intercultural Conversation: Business Communication in the Middle East	405	(3)
Conflict in Organizations	408	(2)
Chapter Summary	410	(5)
Acculturation and Culture Shock	415	(26)
Acculturative Stress	417	(1)
A Model of Acculturation	418	(5)
Modes of Acculturation	420	(3)
Acculturation in the United States	423	(6)
Culture Shock	429	(8)
W Curve Models of Reentry Culture Shock	433	(1)
Strategies for Managing Culture Shock	433	(4)
Chapter Summary	437	(4)
Intercultural Competence	441	(22)
An Intercultural Conversation: Business Communication	442	(2)
A Model of Intercultural Competence	444	(7)
The Knowledge Component	445	(2)
The Affective Component	447	(1)
The Psychomotor Component	448	(2)
Situational Features	450	(1)
Intercultural Training Programs	451	(2)
An Intercultural Conversation: Practice in the Real World	453	(1)
Sample Intercultural Training Prospectus	454	(5)
Chapter Summary	459	(4)
Author Index	463	(10)
Subject Index	473	(6)
About the Author	479