Preface | p. viii |
The Fabric of Interpersonal Communication | |
Introduction | p. 1 |
A First Look at Interpersonal Communication | p. 10 |
The Interpersonal Imperative | p. 12 |
Defining Interpersonal Communication | p. 20 |
Models of Interpersonal Communication | p. 24 |
Principles of Interpersonal Communication | p. 35 |
Guidelines for Interpersonal Communication Competence | p. 43 |
Chapter Summary | p. 48 |
Key Concepts | p. 49 |
For Further Thought and Discussion | p. 50 |
Continuing the Conversation | p. 50 |
Communication and the Creation of Self | p. 52 |
What Is the Self? | p. 53 |
Guidelines for Improving Self-Concept | p. 77 |
Chapter Summary | p. 84 |
Key Concepts | p. 85 |
For Further Thought and Discussion | p. 85 |
Continuing the Conversation | p. 86 |
Perception and Communication | p. 88 |
The Process of Human Perception | p. 89 |
Influences on Perception | p. 100 |
Guidelines for Improving Perception and Communication | p. 110 |
Chapter Summary | p. 118 |
Key Concepts | p. 120 |
For Further Thought and Discussion | p. 120 |
Continuing the Conversation | p. 121 |
The World of Words | p. 122 |
The Symbolic Nature of Language | p. 123 |
Principles of Verbal Communication | p. 127 |
Symbolic Abilities | p. 134 |
Speech Communities | p. 143 |
Guidelines for Improving Verbal Communication | p. 148 |
Chapter Summary | p. 156 |
Key Concepts | p. 157 |
For Further Thought and Discussion | p. 157 |
Continuing the Conversation | p. 158 |
The World Beyond Words | p. 159 |
Defining Nonverbal Communication | p. 160 |
Principles of Nonverbal Communication | p. 163 |
Types of Nonverbal Communication | p. 169 |
Guidelines for Improving Nonverbal Communication | p. 186 |
Chapter Summary | p. 189 |
Key Concepts | p. 191 |
For Further Thought and Discussion | p. 191 |
Continuing the Conversation | p. 192 |
Mindful Listening | p. 193 |
The Listening Process | p. 195 |
Obstacles to Effective Listening | p. 202 |
Forms of Nonlistening | p. 209 |
Adapting Listening to Communication Goals | p. 214 |
Guidelines for Effective Listening | p. 222 |
Chapter Summary | p. 224 |
Key Concepts | p. 225 |
For Further Thought and Discussion | p. 225 |
Continuing the Conversation | p. 226 |
Weaving Communication into Relationships | |
Emotions and Communication | p. 227 |
Emotional Intelligence | p. 229 |
The Nature of Emotions | p. 232 |
Obstacles to Effective Communication of Emotions | p. 245 |
Guidelines for Communicating Emotions Effectively | p. 253 |
Chapter Summary | p. 260 |
Key Concepts | p. 260 |
For Further Thought and Discussion | p. 261 |
Continuing the Conversation | p. 261 |
Communication Climate: The Foundation of Personal Relationships | p. 263 |
Elements of Satisfying Personal Relationships | p. 264 |
Confirming and Disconfirming Climates | p. 275 |
Guidelines for Creating and Sustaining Healthy Climates | p. 285 |
Chapter Summary | p. 293 |
Key Concepts | p. 295 |
For Further Thought and Discussion | p. 295 |
Continuing the Conversation | p. 296 |
Managing Conflict in Relationships | p. 298 |
Defining Interpersonal Conflict | p. 301 |
Principles of Conflict | p. 303 |
Approaches to Conflict | p. 309 |
Responses to Conflict | p. 313 |
Social Influences on Conflict | p. 316 |
Communication Patterns During Conflict | p. 320 |
Guidelines for Effective Communication During Conflict | p. 329 |
Chapter Summary | p. 335 |
Key Concepts | p. 336 |
For Further Thought and Discussion | p. 337 |
Continuing the Conversation | p. 337 |
Friendships in Our Lives | p. 339 |
The Nature of Friendship | p. 340 |
The Development and Rules of Friendship | p. 350 |
Pressures on Friendships | p. 355 |
Guidelines for Communication Between Friends | p. 363 |
Chapter Summary | p. 367 |
Key Concepts | p. 368 |
For Further Thought and Discussion | p. 369 |
Continuing the Conversation | p. 369 |
Committed Romantic Relationships | p. 371 |
Committed Romantic Relationships | p. 372 |
The Organization of Romantic Relationships | p. 380 |
Long-Term Commitments | p. 389 |
Challenges to Sustaining Romantic Relationships | p. 398 |
Guidelines for Communication Between Romantic Partners | p. 407 |
Chapter Summary | p. 411 |
Key Concepts | p. 413 |
For Further Thought and Discussion | p. 413 |
Continuing the Conversation | p. 414 |
Epilogue: Continuing the Conversation | p. 416 |
Communication Creates and Reflects Identity | p. 416 |
Interpersonal Communication Is Central to Relationships | p. 417 |
Interpersonal Communication Takes Place in a Diverse World | p. 417 |
The Road Ahead | p. 418 |
Glossary | p. 419 |
References | p. 425 |
Index | p. 439 |
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