Interpersonal Skills in Organizations

by ; ;
  • ISBN13:


  • ISBN10:


  • Edition: 5th
  • Format: Paperback
  • Copyright: 1/21/2014
  • Publisher: McGraw-Hill Education

Note: Supplemental materials are not guaranteed with Rental or Used book purchases.

Purchase Benefits

  • Free Shipping On Orders Over $59!
    Your order must be $59 or more to qualify for free economy shipping. Bulk sales, PO's, Marketplace items, eBooks and apparel do not qualify for this offer.
  • Get Rewarded for Ordering Your Textbooks! Enroll Now
  • We Buy This Book Back!
    In-Store Credit: $31.50
    Check/Direct Deposit: $30.00
List Price: $220.05 Save up to $138.55
  • Rent Book $88.02
    Add to Cart Free Shipping


Supplemental Materials

What is included with this book?

  • The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.
  • The Used, Rental and eBook copies of this book are not guaranteed to include any supplemental materials. Typically, only the book itself is included. This is true even if the title states it includes any access cards, study guides, lab manuals, CDs, etc.


Interpersonal Skills in Organizations by de Janasz, Dowd, and Schneider takes a fresh, thoughtful look at the key skills necessary for personal and managerial success in organizations today. Exploding with exercises, cases, and group activities, the book employs an experiential approach suitable for all student audiences. The book is organized into 4 distinct sections (Understanding Yourself, Understanding Others, Understanding Teams, and Leading) that can be used collectively or modularly depending on the instructors' preferences and students' needs. The emphasis in this edition focuses on making the text more current along with making the text pedagogically effective for students and instructors.

Table of Contents

Unit 1-Intrapersonal Effectiveness: Understanding Yourself

Chapter 1: Journey into Self-awareness

Chapter 2: Self-disclosure and Trust

Chapter 3: Establishing Goals Consistent with Your Values and Ethics

Chapter 4: Self-management

Unit 2-Interpersonal Effectiveness: Understanding and Working with Others

Chapter 5: Understanding and Working with Diverse Others

Chapter 6: The Importance and Skill of Listening

Chapter 7: Communicating Effectively

Chapter 8: Persuading Individuals and Audiences

Unit 3-Understanding and Working in Teams

Chapter 9: Negotiation

Chapter 10: Building Teams and Work Groups

Chapter 11: Managing Conflict

Chapter 12: Achieving Business Results through Effective Meetings

Chapter 13: Facilitating Team Success

Chapter 14: Making Decisions and Solving Problems Creatively

Unit 4-Leading Individuals and Groups

Chapter 15: Power and Politicking

Chapter 16: Networking and Mentoring

Chapter 17: Coaching and Providing Feedback for Improved Performance

Chapter 18: Leading and Empowering Self and Others

Chapter 19: Project Management

Rewards Program

Write a Review