Note: Supplemental materials are not guaranteed with Rental or Used book purchases.
Purchase Benefits
What is included with this book?
The Revolution in Customer Management: Becoming Intimate with Today's Customer | p. 1 |
Learning to Grow and Prosper in a Global Economy: Realities of Supply Chain Management in the Twenty-First Century | p. 25 |
The Enabling Power of Supply Chains: Leveraging the Process Value Chain to Support Customer Intimacy | p. 53 |
Designing and Maintaining a Delivery Channel: Creating Value Delivery Networks to Drive Customer Intimacy | p. 75 |
The Evolving Supply Chain: From Logistics to the Lean Supply Chain | p. 97 |
The Adaptive, Demand-Driven Supply Chain: Using the Supply Chain to Manage Risk | p. 129 |
The Intimate Supply Chain: Using the Supply Chain to Manage the Customer Experience | p. 165 |
Structuring the Intimate Supply Chain: Differentiating Your Supply Chain by Engaging Today's Customer | p. 197 |
Methods and Technologies: Applying Methods and Technologies to Build Intimate Supply Chains | p. 229 |
Afterword | p. 257 |
Index | p. 263 |
Table of Contents provided by Blackwell. All Rights Reserved. |
The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.
The Used, Rental and eBook copies of this book are not guaranteed to include any supplemental materials. Typically, only the book itself is included. This is true even if the title states it includes any access cards, study guides, lab manuals, CDs, etc.