Introduction to e-Supply Chain Management: Engaging Technology to Build Market-Winning Business Partnerships

by Ross; David Frederick

• ISBN13: 9781574443240
• ISBN10: 1574443240
• Edition: 1st
• Format: Hardcover
• Copyright: 2002-12-17
• Publisher: CRC Press

Summary

In the quest to remove supply channel costs, streamline channel communications, and link customers to the value-added resources found along the supply chain continuum, Supply Chain Management (SCM) has emerged as a tactical operations tool. The first book to completely define the architecture of the merger of SCM and the Internet, Introduction to e-Supply Chain Management: Engaging Technology to Build Market-Winning Business Partnerships shows you how to exploit this merger and gain an unbeatable competitive advantage.The tightening of the economy and heavier restrictions and security measures placed on channel flows have rendered access to real-time, accurate supply chain information more critical than ever. Connectivity, messaging, and collaboration have become today's foremost buzzwords, as companies compete for survival in an environment where cycle times and permissable margins of error continue to shrink. Introduction to e-Supply Chain Management explores the concepts, techniques, and vocabulary of the convergence of SCM and the Internet so that companies can move beyond merely surviving and thrive in today's competitive marketplace.

Table of Contents

The Advent of Supply Chain Management: Architecting the Supply Chain for Competitive Advantage	p. 1
The Rise of Supply Chain Management	p. 2
Evolution of Supply Chain Management	p. 4
Historical Beginnings	p. 4
Stages of Supply Chain Management Development	p. 5
First Stage--Logistics Decentralization	p. 6
Second Stage--Total Cost Management	p. 7
Third Stage--Integrated Functions	p. 8
Fourth Stage--Supply Chain Management	p. 9
Fifth Stage--e-Supply Chain Management	p. 11
Defining e-Supply Chain Management	p. 13
SCM Definitions	p. 14
e-SCM Definition	p. 18
Characteristics of e-SCM	p. 19
e-SCM Enables a Whole New View of the Function of Information in the Supply Chain	p. 19
Utilization of e-Information	p. 20
Supply Chain Event Management	p. 20
"Real Options" Management	p. 21
Supply Chain Systems Integration	p. 22
Collaborative Relationships	p. 22
e-SCM Enables Enterprises to Form Customer-Winning Relationships with Supply Chain Partners	p. 22
Establish a Web-Enabled Network of Channel Partners	p. 23
Network-In Customers	p. 24
Accelerate and Improve Decision-Making by Integrating Business Partners	p. 25
Meeting Customer Expectations	p. 25
Supply Chain Synchronization: Timing Is Everything!	p. 26
Develop a Supply Chain Strategy that Provides for Avenues of Ongoing Supply Chain Synchronization	p. 27
Provide for the Establishment of Avenues for e-SCS Operations Excellence	p. 29
Identify and Implement the Right Enabling Technologies	p. 30
Design and Implement New Forms for Organizational Relationships	p. 31
Summary and Transition	p. 32
Endnotes	p. 33
The e-Business Economic Revolution: The Components and Impact of e-Business	p. 35
Rise of the "New Economy"	p. 36
Understanding the Internet Business Environment	p. 39
Customer Management Dynamics	p. 41
Product Cycle Management Dynamics	p. 43
Information Technology Dynamics	p. 44
Global Channel Dynamics	p. 46
Logistics Dynamics	p. 48
Principles of The e-Business Age	p. 49
Defining Terms	p. 50
e-Business	p. 50
e-Commerce	p. 51
e-Fulfillment	p. 51
Business-to-Business (B2B)	p. 51
e-Procurement	p. 52
Business-to-Customer (B2C)	p. 52
Collaborative Commerce (c-Commerce)	p. 52
Trading Exchanges	p. 52
e-Collaboration Is at the Heart of e-Business	p. 53
Defining e-Business Collaboration	p. 53
c-Commerce at Manco	p. 56
Working with the Realities of Supply Chain Collaboration	p. 57
Security, Trust, and Branding: Keys to c-Commerce Success	p. 60
Rise of New Forms of e-Business	p. 62
Impact of e-Business on the Human Resources	p. 65
e-Supply Chain Business Trends	p. 66
Continued Migration from Vertical to Virtually Integrated Enterprises	p. 67
e-Business Expansion Will Continue	p. 70
Expanding Customer Relationship Management	p. 72
Increased Emphasis on Business Collaboration	p. 74
Increased Importance of Logistics	p. 76
Summary and Transition	p. 77
Endnotes	p. 79
Constructing the e-Business Model: Exploring the Anatomy of Today's e-Business Solutions	p. 81
Enterprise Systems Foundations	p. 82
EBS: the "Backbone" of the Enterprise	p. 83
Criticisms of EBS	p. 86
The Rise of Internet Commerce	p. 88
Electronic Data Interchange (EDI): First Contact	p. 89
Rise of Internet Connectivity	p. 91
I-Marketing	p. 92
e-Commerce Storefront	p. 94
e-Business Marketplaces	p. 95
Independent Trading Exchanges (ITXs)	p. 96
Private Trading Exchanges (PTXs)	p. 97
Consortia Trading Exchanges (CTX)	p. 100
e-Collaboration Marketplaces	p. 102
Today's e-Business Marketplaces--Summary	p. 107
e-Business System Architecture	p. 108
e-SCM Business System Model	p. 108
e-Business Integration Frameworks	p. 112
Summary and Transition	p. 115
Endnotes	p. 116
Developing e-SCM Strategies: Creating the Game Plan for e-SCM Success	p. 119
Changing Views of Enterprise Strategy	p. 120
Overview	p. 121
The Primacy of Value Chains	p. 122
Barriers to e-SCM	p. 125
Preliminary Steps In e-SCM Strategy Development	p. 129
Opening Issues in e-SCM Strategy Development	p. 130
Preliminary Steps	p. 131
Energize the Organization	p. 131
Enterprise Vision	p. 133
Supply Chain Value Assessment	p. 134
Opportunity Identification	p. 135
Strategy Decision	p. 137
Developing the e-SCM Strategy	p. 138
Constructing the Business Value Proposition	p. 138
Defining the Value Portfolio	p. 141
Structuring the Scope of Collaboration	p. 143
Ensuring Effective Resource Management	p. 148
Pursuing Growth Management	p. 151
Focus on Supply Chain Costs	p. 152
Focus on Supply Chain Value	p. 153
Design an Effective Performance Measurements Program	p. 155
Summary and Transition	p. 161
Endnotes	p. 162
Customer and Service Management: Utilizing CRM to Drive Value to the Customer	p. 165
Creating the Customer Centric Supply Chain	p. 166
The Advent of Customer Relationship Management (CRM)	p. 166
CRM Is a Strategic Tool	p. 167
CRM Is Focused on Facilitating the Customer Service Process	p. 167
CRM Is Focused on Optimizing the Customer's Experience	p. 167
CRM Provides a Window into the Customer	p. 168
CRM Assists Suppliers to Measure Customer Profitability	p. 168
CRM Is About Partnership Management	p. 168
CRM Is a Major Facilitator of Supply Chain Collaboration	p. 168
Mapping the Cluster of CRM Components	p. 168
Understanding Today's Customer Dynamics	p. 171
Creating the Customer-Centric Organization	p. 173
Establish a Customer-Centric Organization	p. 174
Determine Existing Customer Positioning	p. 174
Devise a Map of Customer Segments	p. 175
Develop and Implement the Solution	p. 175
Monitor, Measure, and Refine	p. 175
Applying Technology To CRM	p. 176
CRM and Internet Sales	p. 178
Sales Force Automation (SFA)	p. 180
e-CRM Marketing	p. 182
e-Marketing at Borders	p. 185
Customer Service Management (CSM)	p. 185
CRM And the Supply Chain	p. 188
Partner Relationship Management (PRM)	p. 188
Partner Recruitment, Development, and Profiling	p. 190
Marketing Development	p. 190
Sales Management	p. 190
Services Management	p. 190
PRM Collaboration	p. 191
Electronic Bill Presentment and Payment (EBPP)	p. 191
CRM Analytics	p. 192
Implementing CRM	p. 193
Summary and Transition	p. 196
Endnotes	p. 197
Manufacturing and Supply Chain Planning: Linking Product Design, Manufacture, and Planning to Provide Value to Customers	p. 199
Manufacturing in the Age of e-Business	p. 200
Dominance of the Customer	p. 202
The Centripetal Forces of Time and Change	p. 203
Manufacturing/Supply Chain Infrastructure Change	p. 204
Changing Performance Targets	p. 206
Impact of Technology on Manufacturing	p. 207
Short History of Manufacturing Planning and Control Systems	p. 208
Geography of Today's Manufacturing Systems	p. 210
Manufacturing Planning	p. 211
Production and Process Management	p. 211
Product Design and Engineering	p. 212
Plant Maintenance and Quality Management	p. 213
Product Life Cycle Management (PLM)	p. 214
Impact of e-Business	p. 216
Manufacturing Process Synchronization	p. 217
B2B Supplier Management	p. 217
Internet-Driven Design Collaboration	p. 218
Current State of e-Business and Manufacturing	p. 219
Collaborative Product Commerce	p. 219
Defining CPC	p. 220
CPC at the Stephen Gould Company	p. 221
Linking Supply Chain Design Capabilities	p. 222
Detailing the Contents of CPC	p. 223
Managing Manufacturing Planning Functions	p. 226
Advanced Production and Scheduling Systems	p. 227
Accurate Data	p. 227
Planning Timeframe	p. 228
Planning Model	p. 228
Schedule Management	p. 229
Supply Chain Optimization Tools	p. 229
Accurate Data	p. 231
Planning Timeframe	p. 231
Planning Model	p. 231
Optimization Techniques	p. 232
Schedule Management	p. 232
Collaborative Planning, Forecasting, and Replenishment (CPFR)	p. 233
Summary and Transition	p. 235
Endnotes	p. 237
Supplier Relationship Management: Integrating Suppliers into the e-Value Chain	p. 239
Defining Purchasing and Supplier Relationship Management	p. 240
Defining the Purchasing Function	p. 240
Defining SRM	p. 242
Components of SRM	p. 245
Strategic Sourcing and Supply Management	p. 246
Applying Technology to the Management of SRM	p. 246
SRM-Driven Infrastructures and Operations	p. 247
The Internet-Driven SRM Environment	p. 248
e-SRM Structural Overview	p. 250
EBS Backbone Functions	p. 251
Procurement History	p. 252
Accounting	p. 252
Purchasing Planning	p. 252
Performance Measurement	p. 252
e-SRM Services Functions	p. 252
Supplier Search	p. 253
Product Search	p. 253
Strategic Sourcing	p. 253
Value-Added Services	p. 255
e-SRM Processing	p. 255
Product Catalog Management	p. 256
Requisitioning	p. 256
RFQ	p. 257
Shopping Tools	p. 257
Auctions	p. 258
Purchase Order Generation and Tracking	p. 258
Logistics	p. 259
e-SRM Technology Services	p. 259
Web Processing	p. 259
Security	p. 260
Member Services	p. 260
Content Search and Management	p. 260
Workflow	p. 261
Anatomy of The e-SRM Marketplace Exchange Environment	p. 261
Emergence of Today's B2B e-Marketplace	p. 262
Foundations	p. 262
Rise of Collaborative Commerce	p. 263
Development of Networked Exchanges	p. 263
Defining the Trading Exchange	p. 263
Future of B2B e-Marketplaces	p. 266
Implementing e-SRM	p. 268
e-SRM Value Discovery	p. 268
Infrastructure Analysis	p. 269
Preparing for Organizational Change	p. 269
Spend Analysis	p. 270
Item/Service Analysis	p. 270
e-SRM Technology Choices	p. 270
Hosted Supply Chain (HSC)	p. 271
Automation Applications	p. 271
Portals	p. 271
Exchanges and Auctions	p. 271
PTXs and CTXs	p. 272
Performance Measurement	p. 272
Summary and Transition	p. 273
Endnotes	p. 275
Logistics Resource Management: Utilizing the Internet to Enhance Logistics Competitive Advantage	p. 277
Defining Logistics Resource Management	p. 278
Logistics Performance Management	p. 280
Fulfillment Planning and Execution	p. 281
Logistics Partnership Management	p. 283
Shipment Visibility	p. 284
Fulfillment Event Management	p. 285
Dealing With Logistics Uncertainties	p. 287
Defining LRM in the Age of e-Business	p. 289
e-LRM Foundations	p. 289
Anatomy of e-LRM Functions	p. 292
Enterprise Performance Measurement	p. 293
Warehouse Management	p. 295
Transportation Management	p. 295
Studies in e-LRM	p. 296
e-LRM at Herman Miller	p. 296
NextJet.com: e-LRM in the Jet Stream	p. 297
Understanding the Third-Party Logistics Network	p. 297
Role of the 3PL	p. 298
Internet-Driven LSPs	p. 299
Today's LSP Marketplace Challenges	p. 301
Choosing and Implementing an LSP Solution	p. 303
LSP Business Models	p. 304
Steps in LRM Strategy Development	p. 306
Logistics Analysis	p. 306
Support for the Customer Strategy	p. 306
Select a Technology Solution	p. 306
Gain Company Buy-in	p. 307
Start Small	p. 307
Performance Measurements	p. 307
Strength of the LSP	p. 307
Select a Compatible Technology Solution	p. 308
Controlling Information	p. 308
Services and Capabilities	p. 308
Customer Success	p. 308
Summary and Transition	p. 308
Endnotes	p. 310
Architecting the e-SCM Environment: Organizational and Technical Requirements for e-SCM Success	p. 313
Foundations of e-SCM Technology Architecture	p. 315
Enterprise Business Architecture	p. 316
Organizational Task Management	p. 319
Customer-Focused	p. 319
Reengineering of Workforce Roles	p. 319
Managing the Workforce	p. 320
Developing the "Virtual" Organization	p. 320
Inter-Enterprise Business Architecture	p. 321
Architecting a Shared Inter-Enterprise Vision	p. 322
Inter-Enterprise Business Modeling	p. 322
Inter-Enterprise Process Modeling	p. 323
Inter-Enterprise Technology Architecture	p. 325
e-SCM Technical Vocabulary	p. 326
Technology Foundations for Next-Generation Interoperability	p. 328
Today's e-SCM Technical Architecture	p. 330
The Future of e-SCM	p. 332
Changing Face of Information Management	p. 333
New Generation of Business Applications	p. 333
Application Service Providers (ASP)	p. 335
Wireless	p. 336
Transforming the Organization to the e-SCM Environment	p. 337
Supply Chain Efficiency	p. 338
e-SCM Integration	p. 338
Collaborative Convergence	p. 339
Summary	p. 339
Endnotes	p. 341
Index	p. 343
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