Introduction to the Hospitality Industry, Study Guide , 8th Editionby Clayton W. Barrows (Whittemore School of Business and Economics, University of New Hampshire); Tom Powers (University of Guelph); Dennis Reynolds (School of Hospitality Business Management, Washington State University)
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Table of Contents
Chapter 2: Forces Affecting Growth and Change in the Hospitality Industry
Chapter 3: The Restaurant Business
Chapter 4: Restaurant Operations
Chapter 5: Restaurant Industry Organization: Chain, Independent, or Franchise?
Chapter 6: Competitive Forces in Food Service
Chapter 7: On-Site Food Service
Chapter 8: Issues Facing Food Service
Chapter 9: Lodging: Meeting Guest Needs
Chapter 10: Hotel and Lodging Operations
Chapter 11: Forces Shaping the Hotel Business
Chapter 12: Competition in the Lodging Business
Chapter 13: Tourism: Front and Center
Chapter 14: Destinations: Tourism Generators
Chapter 15: The Role of Service in the Hospitality Industry