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Betty Reid Mandell is Professor Emerita at Bridgewater State College, Massachusetts. She is the editor of The Crisis of Caregiving: Social Welfare Policy in the United States, Palgrave/Macmillan, 2010, and is the co-editor of New Politics.
Barbara Schram graduated from Antioch College and received masters degrees in both sociology and social work from Columbia University and a doctorate from Harvard University with a specialization in education and social policy.
Worked as a program direction of a large recreational and cultural organization, planning programs for children and young adults and supervising staff who delivered these services. Spent several years as the director of a community agency in a low income urban area helping parents become involved in their children’s education and effect changes in the schools that better reflected their cultural background and values. Spent 26 years at Northeastern University where she originated and then taught in the Human Services Program. Designed appropriated courses and supervised student internships.
Has done extension volunteer work with citizen groups involved in interracial and special needs adoptions, improving services for persons with learning disabilities and improving prison education programs.
In addition to this text she has written over 20 articles and a book entitled, Creating the Small Scale Social Program: From idea to implementation to evaluation.
IN THIS SECTION:
1.) BRIEF
2.) COMPREHENSIVE
BRIEF TABLE OF CONTENTS:
Section I: The Context of Human Service Work
Chapter 1: What Are Human Services? What Do Human Service Workers Do?
Chapter 2: The Changing Nature of the Helping Process
Chapter 3: Intervention Strategies
Chapter 4: Attitudes/Values, Skills, and Knowledge
Chapter 5: Values and Ethical Dilemmas
Chapter 6: The Social Welfare System
Section II: Implementing Human Service Interventions
Chapter 7: Poverty
Chapter 8: Working with Diversity
Chapter 9: Interviewing
Chapter 10: Case Management/Counseling
Chapter 11: Facilitating Groups
Chapter 12: Program Planning
Section III: Thriving and Surviving in This Field
Chapter 13: Organizing and Changing Systems
Chapter 14: Understanding Legal Issues
Chapter 15: Staying Current and Avoiding Burnout
COMPREHENSIVE TABLE OF CONTENTS:
Section I: The Context of Human Service Work
Chapter 1: What Are Human Services? What Do Human Service Workers Do?
Human Service Networks
Finding the Appropriate Human Services Program
Barriers That Prevent People from Getting Help
A Paradox
Choosing Our Work Role
Summary
Discussion Questions
Web Resources for Further Study
Chapter 2: The Changing Nature of the Helping Process
Society Shapes Helping Behavior
Helping in Western Culture
Cycles of Helping
Behavior Defined as a Social Problem
Defining Problems
The History of Human Service Work
Summary
Discussion Questions
Web Resources for Further Study
Chapter 3: Intervention Strategies
The Concept of Multicausality
The Strategies of Intervention Defined
Direct-Service Strategies
Direct-Service and Systems-Change Strategies
Systems-Change Strategies
Activities and Tasks Used to Implement Each Strategy
Putting Together the Interventions and the Activities
Summary
Discussion Questions
Web Resources for Further Study
Chapter 4: Attitudes/Values, Skills, and Knowledge
The Professional Helping Relationship
The Pyramid Model
Attitudes and Values of the Human Service Worker
Skills of the Human Service Worker
Basic Knowledge of the Human Service Worker
Summary
Discussion Questions
Web Resources for Further Study
Chapter 5: Values and Ethical Dilemmas
Can Workers Be Completely Unbiased?
Dilemmas Surrounding the Value of Self-Determination
Some Current Ethical Conflicts
Conflicting Views on the Nature of Human Nature
Conflicts Caused by Bureaucratic Demands
Guidelines for Dealing with Conflicts in a Bureaucracy
The Client as Our Employer
Social Class Differences between Workers and Clients
Conflicts Due to the Variation in National Values in the United States
Keeping Values Straight in a Time of War
Finding Your Way through the Maze of Ethical Conflicts
Summary
Discussion Questions
Web Resources for Further Study
Chapter 6: The Social Welfare System
Surveying the Current Scene
Social Welfare Programs and Policies
Where the Money Comes From
Our Vision
Summary
Discussion Questions
Web Resources for Further Study
Section II: Implementing Human Service Interventions
Chapter 7: Poverty
Defining Poverty
Raising the Minimum Wage
The Increase in Poverty
Women, Minorities, and the Elderly
Income Instability
Children and Poverty
The Importance of Social Supports
Homelessness
Federal Housing Programs
Scratching the Surface
Homeless Shelters
Blaming the Victim
Resistance
Changes in the Economy
Bankruptcy and Foreclosures
Summary
Discussion Questions
Web Resources for Further Study
Chapter 8: Working with Diversity
An Overview of the Struggle for Equality
Understanding Ethnicity
Immigration
Immigration in the United States
Key Elements in the Immigration Debate
The Controversy over Bilingual Education in the Schools versus English Immersion
Working with Women
Working with Gays and Lesbians
Working with People with Disabilities
Summary
Discussion Questions
Web Resources for Further Study
Chapter 9: Interviewing
Characteristics of an Interview
Structure of an Interview
Recording
Summary
Discussion Questions
Resources for Further Study
Chapter 10: Case Management/Counseling
All Problems Are Serious Yet Ordinary
Goals of the Case Manager/Counselor
The Process of Case Management/Counseling
Building Supportive Relationships
Crisis Intervention
Case Management/Counseling in the Era of Managed Health Care
Employee Assistance Programs (EAPs)
Summary
Discussion Questions
Web Resources for Further Study
Chapter 11: Facilitating Groups
Workers as Group Members
Establishing and Facilitating a Group: Ten Key Questions
Summary
Discussion Questions
Web Resources for Further Study
Chapter 12: Program Planning
Basic Tools of the Planning Process
Phases and Steps in the Planning Process
Summary
Discussion Questions
Web Resources for Further Study
Section III: Thriving and Surviving in This Field
Chapter 13: Organizing and Changing Systems
Getting to the Source of the Problem: A Parable
Dilemmas of the Change Agent
Changes Are Generated from the Top Down and from the Bottom Up
Methods of Organizing and Changing Systems
Summary
Discussion Questions
Web Resources for Further Study
Chapter 14: Understanding Legal Issues
Legal Issues That Can Confront a Worker
The Law as Resource
The Law as Restriction
Laws Every Worker Needs to Know
Helping Clients Get Their Legal Rights
Some Current Legal Issues
Summary
Discussion Questions
Web Resources for Further Study
Chapter 15: Staying Current and Avoiding Burnout
Burnout
Causes of Burnout
Some Less-Than-Ideal Reactions to Stressful Conditions
Staying Alive–Positive Adjustments
Summary
Discussion Questions
Web Resources for Further Study
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