Keeping the Promise : A Work Ethic for Doing Things Right

by Kennedy, Larry

• ISBN13: 9780974703640
• ISBN10: 0974703648
• Format: Paperback
• Copyright: 2005-01-31
• Publisher: Lightning Source Inc

Table of Contents

Author's Preface	9	(2)
Embrace the Promise	11	(6)
Everyone Has a Story	12	(1)
What Did You Promise?	13	(4)
Empower the Promise	17	(6)
The Zero Defects Question	18	(1)
Lightning Strikes Again and Again	19	(4)
Establish Reliable Processes	23	(6)
The Ebb and Flow of Ethics	25	(1)
A Common Sense Approach	26	(3)
Encourage Vocational Excellence	29	(1)
Part I--Vocational Certainty: A Measure of Our Faithfulness to Our Agenda	30	(15)
Make Sure of Your Calling and Vision	30	(2)
Commit to Personal Excellence	32	(2)
Develop the Skills to Manage Processes	34	(3)
Press Toward Continuous Improvement	37	(4)
Measure Your Performance Accurately	41	(4)
Part II--Process Quality: A Measure of Our Mastery of Planning and Budgeting	45	(19)
Learn the Essentials of Quality Management	45	(3)
Organize Ideas into Work Processes	48	(2)
Step 1 - Describe What Needs to Be Done	50	(4)
Step 2 - Research How to Do it Right	54	(2)
Step 3 - Calculate What it Will Cost	56	(2)
Step 4 - Decide on a Course of Action	58	(3)
Step 5 - Implement the Work Processes	61	(3)
Part III-Administrative Consistency: A Measure of Our Attention to Details	64	(12)
The Gold Is In the Details	64	(1)
Establish Effective Communications	65	(2)
Perform Each Task with Due Diligence	67	(2)
Monitor Every Process for Defects	69	(1)
Master the Art of Delegating Authority	70	(2)
Engage in Strategic Record Keeping	72	(2)
Manage Time and Information Wisely	74	(2)
Part IV-Executive Credibility: A Measure of Our Sincerity and Skill with People	76	(12)
This Kind of Secret Is Impossible to Keep	77	(1)
Hold People Reasonably Accountable	78	(1)
Avoid the Risks of Becoming Proud	79	(2)
Remain Honorable Under Pressure	81	(1)
Discern and Pursue the Just Cause	82	(3)
Care About People	85	(2)
Expect Personal Reliability	87	(1)
Part I - Ethical Dependability: A Measure of Our Trustworthiness in Practical Matters	88	(13)
Remember the Voice of Influence	88	(2)
Acquire a Disciplined and Prudent Life	90	(2)
Communicate with Intellectual Integrity	92	(1)
Be Governed by Moral Conscience	93	(2)
Demonstrate Task Faithfulness	95	(3)
Use Reasonable Judgment	98	(3)
Part II - Personal Authenticity: A Measure of Our Resolve to Live a Consistent Life	101	(2)
Embrace the Obligations of Leadership	103	(1)
Be Diligent in the Use of Your Faith	104	(2)
Work to Keep a Clear Conscience	106	(2)
Subject Yourself to Reality Checks	108	(1)
Let Your Life Be Your Message	109	(4)
Employ the Promise	113	(1)
Mutual Respect -- Treat People the Way You Want to Be Treated	114	(2)
Accountability -- Upgrade from Loyal to Faithful	116	(1)
Professionalism -- Set a Clear Standard for Doing Things Right	117