The Key to Survival: Interpersonal Communication

by Smith, Tracey L.; Tague; Busler

• ISBN13: 9781577660941
• ISBN10: 1577660943
• Edition: 2nd
• Format: Paperback
• Copyright: 2000-05-01
• Publisher: Waveland Pr Inc

Table of Contents

Dedication	v
Preface	vii
Hi, Let's Talk!	1	(20)
Why Study Communication?	4	(2)
Assumptions	6	(5)
The Basics	11	(1)
The Process of Communication	12	(3)
Maslow's Hierarchy of Human Needs	15	(4)
Conclusion	19	(2)
Sometimes You Need to Speak, Sometimes You Don't	21	(14)
Verbal Communication	23	(4)
Nonverbal Communication	27	(5)
Conclusion	32	(3)
Who Am I?	35	(16)
Forming and Reinforcing the Self-Concept	37	(4)
The Nature of the Self-Concept	41	(3)
How the Self-Concept Influences Communication	44	(2)
Self-Fulfilling Prophecies	46	(1)
Creating a Positive Self-Concept	47	(3)
Conclusion	50	(1)
Fight or Flight?	51	(14)
Protecting Your Presenting Self: Defensiveness	54	(2)
Mechanisms Used in Defensiveness	56	(2)
Creating Nondefensive Climates	58	(5)
Conclusion	63	(2)
Did You See What I Saw?	65	(16)
The Perception Process	67	(1)
Physiological Perceptual Influences at Work	68	(5)
Psychological Perceptual Factors at Work	73	(3)
Principles of Perception	76	(1)
Overcoming Perceptual Barriers	77	(1)
Conclusion	78	(3)
He, She, and We	81	(24)
Nature or Nurture?	85	(9)
The Opaque Rule	94	(4)
Applying the Opaque Rule	98	(2)
Additional Ways to Improve Intergender Communication	100	(3)
Conclusion	103	(2)
Hello? Anybody Home?	105	(24)
The Importance of Listening	108	(4)
Reasons We Don't Listen	112	(7)
Listening Styles	119	(2)
Typical Ways of Responding	121	(3)
Using Active Listening to Help	124	(3)
Conclusion	127	(2)
Can We Talk, I Mean Really Talk?	129	(16)
Characteristics of Self-disclosure	132	(2)
Self-Disclosure Is a Choice	134	(3)
Facilitating Self-Disclosure	137	(2)
Sending Effective Messages	139	(3)
Conclusion	142	(3)
Friend or Foe?	145	(20)
Understanding Conflict	147	(2)
Conflict Styles	149	(4)
Approaches to Conflict Resolution	153	(6)
The Path to Conflict Resolution	159	(2)
Conclusion	161	(4)
Glossary of Terms	165	(8)
Index	173