Knowledge Management : An Introduction to Creating Competitive Advantage from Intellectual Capital

by Davidson, Carl; Voss, Philip

• ISBN13: 9781877178948
• ISBN10: 1877178942
• Format: Paperback
• Copyright: 2003-06-01
• Publisher: Tandem Pr

Summary

There is a common saying in Knowledge Management that 'none of us is as smart as all of us'. Leo Platt, the CEO of Hewlett-Packard, once famously remarked that 'if only HP knew what HP knows, we'd be three times as profitable'. Responding to this challenge is what Knowledge Management is all about. It offers ways that organisations can identify, activate, and apply the knowledge available to them. It is about those processes by which useful knowledge is made available to others in an organisation -- to enable everyone to carry out business processes faster, better, and at lower costs. The good news is that organisations with strong knowledge management practices are more likely to be profitable, have a greater market share, perform better than before they introduced knowledge management, be more flexible in dealing with change (and especially in dealing with crises), have better workplace morale, and develop innovative products than organisations without such practices. Drawing on the authors' extensive experience, this book identifies the secret to successful knowledge management and how to get started. Book jacket.

Author Biography

Carl Davidson and Dr Philip Voss are the co-founders and directors of No Doubt Research, based at Massey University's e-centre, Auckland, New Zealand. Carl and Philip have been involved in the knowledge economy all their professional lives, mixing careers as researchers, consultants, academics and authors. They teach about knowledge management in Executive Education and MBA courses and present at a range of conferences and seminars

Table of Contents

Foreword	p. 9
Introduction	p. 11
Knowledge as Power: What is the Knowledge Economy?	p. 17
Why You Need to Know about Knowledge Management	p. 31
Knowledge Management 101	p. 50
Drowning in Information?	p. 69
Successful Knowledge Management	p. 88
Knowledge Management in Action	p. 114
The Mature Knowledge-Managing Organisation	p. 141
Getting Started Tomorrow	p. 162
Notes	p. 173
Glossary	p. 175
References	p. 183
Index	p. 189
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