Leading Knowledge Management In Action Case Study Series

by Bonner, Dede

• ISBN13: 9781562861360
• ISBN10: 1562861360
• Format: Paperback
• Copyright: 2006-01-09
• Publisher: Association for Talent Development

Summary

Because knowledge doesn't happen in a vacuum, you need ways to encourage people to share what they know and foster a free-flowing exchange of ideas. This set of case studies provides ideas and strategies for creating knowledge-friendly workplaces that stimulate continuous learning.

Table of Contents

Introduction to the In Action Series	vii
Preface	ix
How to Use This Case Book	xiii
Part 1: The Challenge of Knowledge Management in Practice	1	(20)
The Knowledge Management Challenge: New Roles and Responsibilities for Chief Knowledge Officers and Chief Learning Officers	3	(18)
Dede Bonner
Part 2: Knowledge Management, CKO, and CLO Pioneers	21	(50)
A Human Performance Approach to Knowledge Management	23	(16)
Adam Gersting
Bill Ives
Cindy Gordon
Managing Knowledge in an Oil Exploration Office	39	(16)
Nick Milton
Strategy and the Chief Learning Officer	55	(16)
Verna J. Willis
Gary L. May
Part 3: Chief Knowledge Officers	71	(44)
Aligning Human Capital With Business Strategy	73	(14)
Michael H. Mitchell
Nick Bontis
A Message From the Front: Implementing a Knowledge-Based Organization	87	(14)
Andy Campbell
Leading Through Strategic Conversations	101	(14)
Debra M. Amidon
Part 4: Chief Learning Officers	115	(72)
Leveraging Core Competencies to Provide Continuous Learning Solutions	117	(16)
Anthony D'Alessandro
Action Learning and Organizational Design	133	(14)
Gary Jusela
Nick Nissley
Supporting a Metamorphosis Through Communities of Practice	147	(10)
Lynne Hambleton
Hardwiring Learning Into Each Knowledge Line of the Enterprise	157	(16)
Eric S. Kugler
From Leadership to Learning	173	(14)
Kelly W. Bennan
Part 5: Informal Chief Learning Officers	187	(48)
Assuming the Role of CLO in a Hospital Setting	189	(16)
Michael Horst
Theresa Snavely
The School Principal as Chief Learning Officer	205	(16)
Ruth Ash
Maurice Persall
Dismantling and Rebuilding Learning Processes	221	(14)
Robin Lackey
Richard Brehler
Part 6: Tools and Methods for CKOs and CLOs	235	(38)
Storytelling and Other Organic Tools for Chief Knowledge Officers and Chief Learning Officers	237	(16)
Dave Snowden
The Latest Management Tools for Chief Knowledge Officers and Chief Learning Officers	253	(20)
Ken Standfield
Part 7: The Future of Knowledge Management and Human Resources	273	(28)
Shaping Human Resource Management Within the Knowledge-Driven Enterprise	275	(26)
Hubert Saint-Onge
About the Editor	301	(2)
About the Series Editor	303