Lean Six Sigma for Hospitals: Simple Steps to Fast, Affordable, and Flawless Healthcare

by Arthur, Jay

• ISBN13: 9780071753258
• ISBN10: 0071753257
• Edition: 1st
• Format: Paperback
• Copyright: 2011-03-03
• Publisher: McGraw-Hill Education

Summary

Proven strategies for applying Lean Six Sigma to the healthcare industryand getting practical, sustainable results in as few as five daysLean Six Sigma for Hospitalsexplains how to use tested LSS methods and tools to achieve the goals of better, faster, and cheaper healthcare. These strategies follow the patient from the front door of the hospital or emergency room all the way through dischargeexamining key aspects of patient flow and qualityand also follow the trail of billing and collections to discover major leaks in cash flow. The book emphasizes both the clinical and operational sides, so the "three demons of healthcare"delay, defects, and deviationcan be reduced.Using Lean Six Sigma, the healthcare system could cut the annual tab for healthcare in half, and return every hospital to profitability. Industry leaders like Virginia Mason and the Mayo Clinic have already shown that it's possible to get better, faster, and cheaper healthcare using the tools of Six Sigma. Their stories are included in this book. A companion website features practical, free downloads of Lean Six Sigma reference cards, action plans, and Excel macros for quick and easy implementation of the concepts.Lean Six Sigma for Hospitalsshows how to: Reduce preventable patient harm by 50% or more Reduce patient time in the Emergency Department by 50% or more Reduce or eliminate the need for ambulance "diversions" Reduce turnaround time in hospital labs by 50% or more Optimize bed management in the hospital Reduce rejected, appealed and denied claims by 50% or more Increase revenues by 10% or more by being better, faster, and cheaperPractical, in-depth coverage: Faster, Better, Cheaper Healthcare in 5 Days; PioneersVirginia Mason, Cleveland Clinic, Mayo Clinic; The Universal Improvement Method FocusImprove, Sustain, Honor; Faster Hospital in 5 Days; A Faster ER, OR, Lab, Radiology, Nursing Unit in Five Days using Lean; Economies of Speed; The 7 Speed Bumps of Lean; The 5 S's; Common Measures of Flow; Lean Tools; Spaghetti Diagrams; Value Stream Mapping; A Faster ER in 5 DaysPatient Turnaround in 1/6th the Time; A Faster Lab in 5 Days Case StudyReducing Turnaround Times by a Third in Five Days; Faster Medical Imaging in 5 Days; A Faster OR in 5 Days; Faster Bed ManagementChanging the Paradigm; Faster Nursing Unit in 5 Days; Better Hospital in 5 DaysReducing Defects and Mistakes in the ER, OR, Imaging, Nursing Unit; A Cheaper, More Profitable Hospital in Five DaysReducing Operational Defects and Lost Revenue; Case Study: Reducing Denied Claims by $400,000/month in Five Days; Is There an Improvement Project Lurking in Your Data? Data Mining with Excel; Using the QI Macros to Analyze Your Data; Key Quality Measures Joint CommissionCore Measures; Heart Failure; Surgical Infections; Nursing Quality; Patient Satisfaction; Pain Control; Financial and Operational Measures; Sustaining Improvement Process Flowchart; Control Charts for Sustaining the Improvement; Reduce Variation Choosing a Control Chart; Laser-Focused Process Innovation Focusing the Improvement Effort; Voice of the Customer; Speak Your Customer's Language; Critical to Quality Indicators (CTQs) SIPOC; A Balanced Scorecard; Making Lean Six Sigma Work Formal Network v. Informal Network Linear vs Circular Causes; Use SWAT Teams; Risk Free Way to Implement LSS; Can LSS Kill Your Company?; Conflicting Goals; Honor Your Progress

Table of Contents

Why Now? $950 Billion in preventable medical costs will pay for healthcare reform

Pioneers: Virginia Mason, Cleveland Clinic, Mayo Clinic;

The Universal Improvement Method

Focus

Improve

Sustain

Honor

A Faster ER, OR, Lab, Radiology, Nursing Unit in Five Days using Lean: Economies of Speed

The 7 Speed Bumps of Lean

The 5 S's; Common Measures of Flow * Lean Tools * Spaghetti Diagrams * Value Stream Mapping

Patient turnaround in 1/6th the time

Case Study: Reducing Turnaround Times by a third in five days.

Changing the Paradigm

Walking is Waste

Reducing defects and mistakes in the ER, OR, Imaging, Nursing Unit

C10: A Cheaper, More Profitable Hospital in Five Days

Reducing operational defects and lost revenue

Case study: Reducing denied claims by $400,000/month in five days

Data Mining with Excel/ Using the QI Macros To Analyze Your Data

Joint Commission - Core Measures

Heart Failure

Surgical Infections

Nursing Quality; Patient Satisfaction

Pain Control Etc. ; Financial and Operational Measures

Process Flowchart

Control Charts for Sustaining the Improvement

Stabilize your process

Reduce Variation

Choosing a Control Chart

Focusing the Improvement Effort

Voice of the Customer

Speak Your Customer’s Language

Critical to Quality Indicators (CTQs) SIPOC

A Balanced Scorecard?

Formal Network vs Informal Network

Linear vs Circular Causes

Use SWAT Teams

Risk Free Way to Implement LSS

Can LSS Kill Your Company?

Conflicting Goals

Honor Your Progress

Lean Six Sigma Roles

Free Resources (Download)

Lean Simplified Quick Reference Card

SS Simplified Reference Card

SPC Quick Reference Card

LSS Action Plan

QI Macros 90-day Trial for Excel

E-books

Table of Contents provided by Publisher. All Rights Reserved.