Leveraging Corporate Responsibility

by Bhattacharya, C. B.; Sen, Sankar; Korschun, Daniel

• ISBN13: 9781107009172
• ISBN10: 1107009170
• Format: Hardcover
• Copyright: 2011-11-30
• Publisher: Cambridge Univ Pr

Summary

The corporate social and environmental responsibility movement, known more generally as corporate responsibility (CR), shows little sign of waning. Almost all large corporations now run some form of corporate responsibility program. Despite this widespread belief that CR can simultaneously improve societal welfare and corporate performance, most companies are largely in the dark when it comes to understanding how their stakeholders think and feel about these programs. This book argues that all companies must understand how and why stakeholders react to such information about companies and their actions. It examines the two most important stakeholder groups to companies - consumers and employees - to comprehend why, when and how they react to CR. Armed with this insight, it shows how companies can maximize the value of their CR initiatives by fostering strong stakeholder relationships to develop, implement and evaluate compelling social responsibility programs that generate value for both the company and its stakeholders.

Table of Contents

List of figures	p. viii
List of tables	p. X
List of exhibits	p. xi
Acknowledgements	p. xii
The long and winding road to CR value	p. 1
Deconstructing CR value	p. 25
Viewing stakeholders as individuals	p. 27
How stakeholders respond to CR	p. 42
Inside the mind of the stakeholder	p. 67
What stakeholders see and hear	p. 69
The psychological engine that drives CR reactions	p. 85
How context influences the process	p. 119
Putting insight into action	p. 151
Co-creating CR strategy	p. 153
Communicating CR strategy	p. 186
Calibrating CR strategy	p. 213
Putting the framework to work	p. 244
Conclusion: The long and winding road revisited	p. 294
Appendix our research program	p. 306
Index	p. 313
Table of Contents provided by Ingram. All Rights Reserved.