Loops: The Seven Keys to Small Business Success

by Chaet, Mike; Lundin, Stephen; Moravek, Vince; Chaet, Mary

• ISBN13: 9780071624879
• ISBN10: 0071624872
• Edition: 1st
• Format: Hardcover
• Copyright: 2009-04-29
• Publisher: McGraw-Hill Education

Summary

Why do some smallbusinesses succeed whileothers fail?That is the question one young entrepreneurfaces in this illuminating business parablefor our times.Loopsreveals the soul-searchingstory of Tony, a business student whodoesn't understand why he can't quit schooland work in the family business.Then his professor surprises him with an unusualfinal exama twelve-week, summer-longstudy of the small businesses in his localarea. This simple real-world assignment opensTony's eyes to the most important lessons anentrepreneur can learn, such as how to: Manage "experience zones" Build strong customerrelations through "visionmoments" Standardize key processesfor employees Innovate, improve, andmaintain quality Accomplish real results by"closing the loops"As you follow Tony's journey, you'll receivea week-by-week crash course on theseven essential loops for small business.You will learn how to distinguish yourselffrom the competition, improve your operations,and close the loops. Best of all,you'll discover innovative ways to apply theloops concept to every challenge you face,with every endeavor, in any economy.When you close the loops, you open thedoorto limitless opportunities.

Author Biography

Mike Chaet, Ph.D. is the founder and.President of CMS, an international consulting firm for the fitness.industry.
.Stephen Lundin, Ph.D. is an author, speaker, and filmmaker specializing in business,.management and innovation.

Table of Contents

Acknowledgments	p. ix
Introduction	p. xi
Implementing Loops in Small Business	p. xv
The Journey Begins	p. 1
The Last Day of Class	p. 1
An Unexpected Meeting	p. 12
The Summer Plan	p. 17
A Conversation with Dad	p. 20
The Seven Essential Loops	p. 23
Manage the Experience Zones	p. 23
Build a Winning Culture	p. 37
Monitor the Fundamentals	p. 51
Standardize Every Major Process	p. 59
Innovate	p. 70
Live in the Real World	p. 80
Lead by Example	p. 88
The Final Loops	p. 95
Two Meetings: One Expected and One Unexpected	p. 95
Loops, A Common Thread	p. 98
Senior Year; Entrepreneurship 201	p. 103
The Final Examination	p. 105
Language of Loops: A Glossary	p. 113
Model of Loops: The Loopogram	p. 117
Closing Loops: Mary's Seven Lessons	p. 119
More about Loops	p. 123
About the Authors	p. 125
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