Introduction | p. 1 |
How Do We Grow? | p. 1 |
Motivation | p. 2 |
Turning Points in Life | p. 5 |
Why Sell Real Estate? | p. 7 |
The "Big Bucks" | p. 9 |
Do You Have the Right Stuff? | p. 10 |
Welcome Home | p. 11 |
Climbing Inside Your Buyer's Head | p. 13 |
Understanding the Buyer | p. 14 |
The Difference between Marketing and Selling | p. 16 |
Psychological Path of the Buying Process | p. 16 |
Creating Objections for Ourselves | p. 19 |
Different Motives for Different People | p. 20 |
It All Starts with Knowledge | p. 21 |
Optimal Order of Every Sale | p. 22 |
The Greeting and Approach | p. 23 |
The Greeting | p. 24 |
The Approach | p. 25 |
Words Make a Difference | p. 26 |
Remember Names | p. 28 |
Now Smile--and Take Control | p. 31 |
A Good Firm Handshake | p. 31 |
Creating a Buying--Not a Selling--Atmosphere | p. 33 |
Abraham Lincoln, Sales Ace | p. 34 |
Someone to Look Up To | p. 36 |
Listen Up | p. 38 |
Looking-Glass Syndrome | p. 39 |
The Initial Interview and Overview | p. 41 |
The Initial Interview, Phase One | p. 42 |
The Initial Interview, Phase Two | p. 44 |
Mountain-Valley Approach | p. 46 |
Take Your Time | p. 48 |
Mastering a Nearly Lost Art--Questioning and Listening | p. 51 |
The Art of Active Listening | p. 55 |
The Sound of Silence | p. 57 |
Body Language | p. 61 |
Practice! | p. 63 |
What Do You Know? | p. 63 |
The Community Discovery--The Presentation | p. 65 |
Ask Yourself: "So What?" | p. 67 |
Your Most Powerful Selling Tool | p. 69 |
More Power Persuasion through Third Parties | p. 70 |
Selling Value | p. 72 |
Involve, Don't Just Tell | p. 75 |
Getting a Yes to the Community Concept | p. 78 |
Summary Close | p. 79 |
How to Sell a Homesite | p. 81 |
Showing What You've Got | p. 82 |
Showing Homesites in the Right Order | p. 84 |
Showing the Ideal Homesite | p. 86 |
How to Sell Homes and Villas | p. 91 |
Showing What You've Got | p. 92 |
Showing Selected Properties | p. 92 |
How to Show the Homes | p. 93 |
Features to Point Out | p. 95 |
Showing Homes and Villas in the Right Order | p. 97 |
Showing the Ideal Home | p. 98 |
Demonstrating New Homes | p. 100 |
Doing It Right | p. 101 |
Selling from Blueprints | p. 102 |
What Really Motivates People to Decide? | p. 105 |
Using Fear as a Tool | p. 107 |
Closing the Close Ones | p. 111 |
Just Relax | p. 113 |
What Are Closing Questions? | p. 116 |
The Sample Close | p. 117 |
Objection versus Rejection | p. 118 |
Conquering the Fear of Rejection | p. 121 |
The Correct Attitude for Closing | p. 127 |
Why Don't More Salespeople Close? | p. 128 |
Providing Comfort | p. 131 |
More Body Language | p. 132 |
Giving Away the Farm | p. 133 |
Crossroads Close | p. 134 |
Advance and Retreat | p. 137 |
Four Commitments | p. 139 |
Calling in the Artillery to Obliterate Objections | p. 141 |
Crystal Ball Close | p. 143 |
The Right Decision Close | p. 144 |
Making a Life | p. 144 |
Cherished Memories Close | p. 145 |
Real Estate versus Stocks and Bonds | p. 145 |
Take Time to Live | p. 146 |
Practicing Retirement | p. 146 |
The Disney Ticket Close | p. 147 |
The Balance Sheet Close | p. 148 |
Dealing with Specific Objections | p. 149 |
Instinctive versus Impulse Buying | p. 154 |
The Insurance Close | p. 155 |
Becoming a Creative Closer | p. 156 |
Practice, Practice, Practice | p. 157 |
The Fine Art of Follow-up and Follow-through | p. 161 |
Purpose of Follow-up | p. 163 |
Hang In There! | p. 165 |
Follow Through | p. 166 |
Follow Through--Now! | p. 170 |
An Unstoppable Power to Keep You Motivated | p. 175 |
Untapped Power | p. 176 |
What Keeps You Motivated? | p. 177 |
Productive Goal Setting | p. 183 |
Transforming Purpose into Reality | p. 187 |
The Top Ten Income Generators | p. 189 |
The Final Challenge | p. 195 |
Quitting--Not an Option! | p. 198 |
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