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Table of Contents
PART I. THE BASICS OF TEAMWORK
1. Teams in Organizations: Facts and Myths
2. Performance and Productivity: Team Performance Criteria and Threats to Productivity
3. Rewarding Teamwork: Compensation and Performance Appraisals
PART II. INTERNAL DYNAMICS
4. Designing the Team: Tasks, People, and Processes
5. Team Identity, Emotion, and Development
6. Sharpening the Team Mind: Communication and Collective Intelligence
7. Team Decision Making: Pitfalls and Solutions
8. Conflict in Teams: Leveraging Differences to Create Opportunity
9. Creativity: Mastering Strategies for High Performance
PART III. EXTERNAL DYNAMICS
10. Networking, Social Capital, and Integrating across Teams
11. Leadership: Managing the Paradox
12. Interteam Relations: Competition and Cooperation
13. Teaming Across Distance and Culture
APPENDIX 1. Managing Meetings: A Toolkit
APPENDIX 2. Tips for Facilitators
APPENDIX 3. A Guide for Creating Effective Study Groups
APPENDIX 4. Example Items from Peer Evaluations and 360-Degree Performance Evaluations