Making Technology Investments Profitable ROI Road Map from Business Case to Value Realization

by Keen, Jack M.

• ISBN13: 9780470194003
• ISBN10: 0470194006
• Edition: 2nd
• Format: Hardcover
• Copyright: 2011-04-19
• Publisher: Wiley

Summary

This book shows how to calculate the value of typical budgeting/funding requests quickly and easily. Using this book, managers will be able to confidently quantify, in a matter of minutes, the true business value of funding they are seeking. Intangible payoffs, which risk criticism and rejection, can now be converted into hard money tangible benefits.

Author Biography

Jack M. Keen is the Value Analytics Leader with Infosys Consulting, the consulting arm of Infosys Technologies, Ltd., a leading global player in consulting and IT services. Mr. Keen has over twenty-five years of management consulting experience, including the past eighteen years as a value realization advisor to major global firms. Having completed hundreds of value realization engagements for clients based in over twenty countries on four continents, he is recognized worldwide as a thought leader in creating and delivering high?impact value realization approaches for major transformation programs. He is a charter member of Infosys's global thought leadership team responsible for developing enhanced value realization approaches. A prolific author and accomplished speaker, he can be reached at [e-mail].

Table of Contents

Preface

Understanding Value Leaks: Major Threats to Program Success

Why Value Leaks Torpedo Programs

Being "On-Value" - Essential Third Pillar of Success

Flushing Out Value Leaks: A Guided Journey

Avoiding Half-Right "Fixes"

Introducing the Value Practices Audit

Evaluating Value Practice Areas

Shifting the Mindsets of Management - the Key Fix for Value Leaks

Plugging Value Leaks: Start Here

Getting Going

Getting the Business Case Right

How to Recognize a Trustworthy Business Case

The Importance of Good Processes

Defining: Steps 1, 2, and 3 to Building Better Business Cases

Assessing: Steps 4, 5, and 6 to Building Better Business Cases

Delivering: Step 7 to Building Better Business Cases

Finding Hidden Value Others Miss

Handling Intangibles: An Emotional Enigma of the IT Evaluation

Using ROI Storytelling to Drive Home the Message

Selecting: Prioritizing Projects with Confidence and Ease

Tracking: Making Sure Benefits Get Realized

Appendix Sample Business Case

Glossary

Bibliography

About the Author

Index

Table of Contents provided by Publisher. All Rights Reserved.