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Table of Contents
CHAPTER 1: THE IMPORTANCE OF CUSTOMER SERVICE
CHAPTER 2: CUSTOMER-CENTRIC SERVICE
CHAPTER 3: DESIGNING AND IMPLEMENTING AN EFFECTIVE CUSTOMER SERVICE PROGRAM
CHAPTER 4: THE PROFESSIONAL SERVER
CHAPTER 5: GREETING AND SEATING CUSTOMERS
CHAPTER 6: DINING ROOM SERVICE
CHAPTER 7: GUEST PAYMENT AND SERVICE RECOVERY
CHAPTER 8: MARKETING THE POSITIVE GUEST SERVICE EXPERIENCE